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BEOSOUND 9000 - minor or major damage ?

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QQ
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QQ posted on Sat, Aug 15 2020 10:48 AM

Sad
I recently had a BS9000 transported by to me road ( approx 3000km)
When it arrived, the CD player is no longer functioning.
It plays the first CD ok, however when it moves it GRINDS & SCRAPES Sad
It then misses the next CD by 2cm.
Tries the next CD, then it shuts down.

Has anyone else experienced similar ?
Is this going to bee a major or minor repair ??

 My local B&O service centre is closed for summer., so i am sitting here doing my head in over it.

Format: mov?dl=0
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QQ
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QQ replied on Sat, Aug 15 2020 10:52 AM

Link to video

https://www.dropbox.com/s/mde6u4pgk6y4omn/Video%2012-08-2020%2C%207%2020%2059%20pm.mov?dl=0 

matador43
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Hi.

That could be many things, from minor adjustment to more important fix needed, and assuming the 4 CD adjustment knobs are adjusted right.

Can you pay close attention to what seem to scratch, for example by removing all the discs and testing each position.
If the noise stops its maybe just the clamper height adjustment which is easy if you're a little handy.

Let's start with this for now.

QQ
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QQ replied on Sat, Aug 15 2020 12:35 PM

matador,
I have removed the CD's, and the grinding & scraping noise has stopped !

I selected CD 2 position and it moved to that normally.
I selected CD 3 position  and it moved to that normally.
I selected CD 4 position, it moved to it, but missed it a little.
I selected CD 5 position, it moved to it, stopped with a LOUD BANG, and immediately shut down.

When parked in CD1  position, I selected CD 6 position,
it moved perfectly down towards CD 6,
but when it reached CD 5 position, it stopped with a LOUD BANG, and immediately shut down.

QQ
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QQ replied on Sat, Aug 15 2020 12:36 PM

I cannot see what it hits when it stops.

matador43
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Ok,

Then It "may" be just the clamper. But something seems to happen around position 5.

Have a look at the clamper, from the side of the unit. It must be parallel to the glass and the main alu panel. Not pointing downward, nor upward.

Then try to watch, from the the open side of the glass if the loud bang comme from the surface or from the "deep" inside of the unit.

Inspect the unit for sign of torsion or something misplaced around that position.

 

 

QQ
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QQ replied on Sat, Aug 15 2020 5:17 PM

The clamper is parallel to the glass and aluminium face. Aprox 4mm away from the aluminium.
The sound comes from deep. It hits VERY hard, and can be felt in the cabinet it sits on.

I have found what it is hitting on !!
On the left hand track that the clamper slides down, at CD 6 position,  there is a loose piece of plastic in the track.
As the clamper slides down, it hits this piece.
This piece is loose, i can move it with the ruler in photo 2

I have posted photos here
https://www.dropbox.com/s/5l5rc91pxfsgg0p/01.jpg?dl=0 
https://www.dropbox.com/s/pjc24htxiiqks7y/02.jpg?dl=0 

QQ
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QQ replied on Sat, Aug 15 2020 5:19 PM

This piece also fell out of the box when i unpacked it. 
I assume it is related ??? https://www.dropbox.com/s/olgvl92dq9lpdsz/tab.jpg

matador43
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Can't see where the tab come from.

As for the piece stucked in the middle of the rail, there is a plastic cover in the middle of the unit on the rails, on the side close to the commands.

Check it is still in place. If it don't you can try to carefully remove it and put it back in place. Maybe the tab also come from that part and explain the fact it dont stay in place. Mine as that part lost and it dont prevent the unit to work and is also totally invisible from the outside.


QQ
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QQ replied on Sat, Aug 15 2020 6:19 PM

You are right !! 
My cover is not there !

Now i have to work out how to pull it apart, to remove the loose cover Huh?

Champbeo
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I see from your pictures that there are some parts broken. I don't know about that.

For the functionality of the BeoSound 9000 then maybe what I have written below can help you.

 

Have you adjusted the two screws on the back to fit the right placement option?

When the CD mechanism is over the the two holes then you can see the screws.

I would place the BeoSound 9000 on a table for testing to see if everything works. In this placement option the arrow on the screws need to face down. By down I mean in position 'd'.

Clean everything really well because a BeoSound 9000 that seem to be broken might not be broken after all. Some problems go away after a good cleaning.

 


matador43
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If the cover get there without dismantling the unit it can get out the same way.

It may take time but you should figure out how to taking it out little by little.

Take care because they is a very sensitive part underneath, the ribbon wires that connect the playhead and you dont want to bend, twist or damage them.

If the part move with the rule, you shall move it slowly to the center and pull it out.

If it dont work you'll indeed need to dismantle the unit starting with the easiest part, the black plastic part.
but as long as you can avoid it, it's better to have patience, a good pair of thin pliers and maybe lift a little the top plate.

Good luck.

QQ
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QQ replied on Sun, Aug 16 2020 9:16 AM

Matador.Good advice. Thank you.
I will try that today.

Champbeo
The first thing that i checked. !

QQ
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QQ replied on Sun, Aug 16 2020 12:17 PM

Matador
I have removed the little cover !
The CDs now work in positions 1-4 Big Smile

5 & 6 are not working.
The CD pauses, and eventually shuts down.
The sledge then scrapes all the way up as it returns to 1
( ....but doesnt scrape when its playing 1 -4 ) Strange !

Thank you so much for your help, I really appreciate it. Smile

matador43
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Now I don't know what to say.

All I can advice would be to run test mode 71 and 73 to recalibrate the unit as if you had service it maybe, but nothing more i can think to.
And even that, I dont think it would solve the scraping noise which should come from something physical. Sad

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