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Beosound 1 issues

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emiryusuf
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emiryusuf posted on Sat, Jul 4 2020 9:41 AM

When I try to add Beosound 1 wireless speakers to android app, I get the message "An error occured, trying to add the product to your account" repeatedly. Also I would like to know the meanings of different led messages ( Blue, Bright Blue, White and flashing orange) Is there a source to obtain a User manual or some guidelines to operate and troubleshoot the errors about this speaker?  Kindest regards and thanks to who read this message and help.  Emir Yusuf

 

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Antonius Robin Iriawan
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emiryusuf:

When I try to add Beosound 1 wireless speakers to android app, I get the message "An error occured, trying to add the product to your account" repeatedly. Also I would like to know the meanings of different led messages ( Blue, Bright Blue, White and flashing orange) Is there a source to obtain a User manual or some guidelines to operate and troubleshoot the errors about this speaker?  Kindest regards and thanks to who read this message and help.  Emir Yusuf

 

Dear Mr. Emir Yusuf,

I experienced a trouble before with the app when I updated my speaker's software. I called the Bang & Olufsen Call Centre and they recommended me to re-install the app and restart your device. For the colors, Sorry I do not really know the meaning of each color. Perhaps you have watched the video, but I am going to put it here as well. Hope it helps you

https://www.youtube.com/watch?v=o7FlgxpuHG0

 

Best Regards, Mit freundlichen Grüßen, 올림
Antonius Robin Iriawan, 로빈

Beosound 35 and Beoplay H5

emiryusuf
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Thank you very much for your quick reply Robin, re-starting the phone solved the problem., I had already watched the yoıu tube video, Thanks. Absence of a user manual for this is formidable thıough, I cannot find a rationale behind this

 

emiryusuf
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Thank you very much for your quick reply Robin, re-starting the phone solved the problem., I had already watched the yoıu tube video, Thanks. Absence of a user manual for this is formidable thıough, I cannot find a rationale behind this

 

Stoobietoo
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This link may help with the light colours

https://bang-olufsen.zendesk.com/hc/en-us/articles/360040392291-What-do-the-light-indicator-colours-on-my-Beosound-1-mean-

It seems there may be no user guide to download, but this FAQ section at B&O may assist.

https://bang-olufsen.zendesk.com/hc/en-us/sections/360007997231-Beosound-1

And here's a page wwwith two different guides to Beosound 1 depending on the model you have

https://bang-olufsen.zendesk.com/hc/en-us/articles/360038206612

Stoobie

Antonius Robin Iriawan
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Jakarta, Indonesia
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emiryusuf:

Thank you very much for your quick reply Robin, re-starting the phone solved the problem., I had already watched the yoıu tube video, Thanks. Absence of a user manual for this is formidable thıough, I cannot find a rationale behind this

 

Glad to help you solve your problem. I also did not get the user manual, only the quick start guide. Luckily, the Bang & Olufsen support has been dramatically improved. Not only it is available on phone 24/7, they also have a library full of manuals. Below is the link to the Bang & Olufsen support. Hope that it would help you even further. I got this website from a Bang & Olufsen youtube video.

https://bang-olufsen.zendesk.com/hc/en-us 

Best Regards, Mit freundlichen Grüßen, 올림
Antonius Robin Iriawan, 로빈

Beosound 35 and Beoplay H5

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