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Beoplay A9 mk11

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Andrewharvey
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Andrewharvey posted on Sun, Jun 28 2020 3:26 PM

Hi

I need some guidance please,

I have a network of B&O a moment, 35, 3500 and  Beolab 18

I have just bought a Beoplay A9 mk11

I can find it on bluetooth and connect to it but cannot see it as wifi device

This means B&O app cannot find it.

What am I doing wrong.?

Start it up....led flashes orange....press the only button and ked flashes blue and appears on bluetooth and makes a bing bong sound,

It never appears on my wifi 

Please help!

Best regards Andrew 

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Hiort
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Hiort replied on Sun, Jun 28 2020 4:35 PM
Andrewharvey:

Hi

I need some guidance please,

I have a network of B&O a moment, 35, 3500 and Beolab 18

I have just bought a Beoplay A9 mk11

I can find it on bluetooth and connect to it but cannot see it as wifi device

This means B&O app cannot find it.

What am I doing wrong.?

Start it up....led flashes orange....press the only button and ked flashes blue and appears on bluetooth and makes a bing bong sound,

It never appears on my wifi

Please help!

Best regards Andrew

Do a factory reset:

https://bogob2b.custhelp.com/app/answers/answer_view/a_id/7423/~/how-do-i-reset-beoplay-a9-%281st-generation%29-to-factory-settings%3F

Use the app for setup. It should be detected.

Also, check under WiFi on your iPhone if it appears there so you can connect it to your WiFi that way.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

Aussie Michael
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If you do a factory reset you will still need to set it up to your network via your B&O app

 

Here are some instructions if you might require them

 

https://bogob2b.custhelp.com/app/answers/answer_view/a_id/11605/loc/en_GB 

Andrewharvey
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I've tried factory reset but still no WiFi

Bluetooth yes WiFi no

Note no sound was emitted when reset as peraper lunkilink indicates -  it hasn't changed its name back to default in Bluetooth list either...

It's like it's not resetting properly

Andrewharvey
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I've tried factory reset but still no WiFi

Bluetooth yes WiFi no

Note no sound was emitted when reset as peraper lunkilink indicates -  it hasn't changed its name back to default in Bluetooth list either...

It's like it's not resetting properly

Andrewharvey
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I've tried factory reset but still no WiFi

Bluetooth yes WiFi no

Note no sound was emitted when reset as peraper lunkilink indicates -  it hasn't changed its name back to default in Bluetooth list either...

It's like it's not resetting properly

Andrewharvey
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So Bluetooth has reset  it's ID back to default

No WiFi ....is it broken?

Millemissen
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If possible try to connect via network cable!

MM

There is a tv - and there is a BV.

Sandyb
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Sandyb replied on Mon, Jun 29 2020 7:35 PM
Andrewharvey:

So Bluetooth has reset it's ID back to default

No WiFi ....is it broken?

Doesn't it have a mode where it's Bluetooth or WiFi?

I thought it did, and maybe it's in BT mode?

Apologies if that's a dumb answer, I haven't read every response
Andrewharvey
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Plugged a network cable in and it chimed but no B&O WiFi showing on my device

Millemissen
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Did you check for an update, whilst having the cable connected - (and did the update)?

MM

There is a tv - and there is a BV.

Andrewharvey
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How do I update if I cannot connect to WiFi but have a wired connection please?

Many thanks for your understanding

 

Andrew

Aussie Michael
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When you say it has no wifi, what exactly do you mean? (with your A9 plugged in and turned on) :

1. You can't see it in your B&O app as a device? (that would be correct if you haven't set it up);

2. You can't see it in your iphone / ipad etc under the wifi menu?  If you have an iphone / ipad, when you tap > settings > wifi > what do you see?  do you see it under "set up as a new airplay speaker?"

 

Andrewharvey
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when i view available wifi networks it doesn't appear.

when i try to add it to my B&O network - it also cannot find it the "A9 family" whilst scanning for it.

what does the network button at the base of the unit at the rear do?

Millemissen
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Given that your wired connection is the same network as your wifi (where your iDevice is connected to), you must tap the plus in the upper left corner of the products screen/Bang & Olufsen app.

Then you have the option of choosing the A9 family

From there you set up the device (including updating) by choosing Products Settings -> Software.

MM

There is a tv - and there is a BV.

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