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Beoplay v1 software update

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L Spad
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L Spad posted on Sun, Apr 19 2020 10:02 AM

Hi all, I’ve just purchased a second hand Beoplay V1 32. First impressions are pretty good (still adjusting after many happy years with a 7-32). One niggle is that the current software on the set is version 1.0.5.33043. I’d like to install the latest version (1.0.11.37484) but when I go to update via internet I’m told the TV cannot contact the update server.  I’m also unable to download PUC tables.

I am connected to the internet via a wired connection, and I’m able to access YouTube via the TV’s inbuilt  WebMedia so I’m pretty sure I’m online. Any advice for a NL newbie?

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lawrencejmcook
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Hi Luke,

Try a factory reset, then the software update.

Lawrence
L Spad
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Thanks for the advice Laurence - I’ve given that a try but no luck unfortunately. Any other tricks I could try?

lawrencejmcook
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Luke,

Given that you can access Youtube, I’ll assume that your TV has a valid IP address.

I checked for updates one of my V1-40s today, and it just said that there is no update, so I’ll conclude that B&O’s update server is available.

Makes me wonder whether your TV is reaching out to the update server on a port that is blocked by your router.

Do you have any unusual / customised network or router settings?

Lawrence
Mikipidia
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check this out;

https://www.bang-olufsen.com/en/product-support/Television/beoplay-v1

New: Beovision Harmony, Beolab 50's, Beolab 18's, Beolab 17's, Beolab 3's, Beosound 9000 mk3, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay H4 gen 2, Beoplay E8 3.0

Mikipedia on YouTube: https://www.youtube.com/c/Mikipedia

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Old: Beovision Eclipse, Beolab 1's, Beolab 2, Beovision 10-46, Overture 2300, beolab 8000's, Beolab 4000's, Beovision avant 32" etc. etc.

L Spad
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Thanks Mikipedia, yep visited the support site prior to posting. Reluctant to update via usb as I’ve read of people having a few issues on here via that route. It also won’t solve the problem of not being able to download PUC files either, which is frustrating 

Lawrence, thanks again - good idea: I’m currently connected to the internet via a powerline adaptor as the TV is in my workshop for testing (before I mount it up in the living room). I’ll connect it directly to the router to see if that helps

thanks all for suggestions and help  

with best wishes
Luke

w5bno123
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Hi

I have three VE1.0 TVs at home, one Avant 55 and two V1’s. All three connect to the B&O PUC server. Having the latest software version won’t dictate this from working. Updating software by USB is commonplace if there’s no internet connection (we have some elderly clients without it!) and it’s much quicker to download/upload the file.

All I can think is you have some firewall preventing connection.
Millemissen
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Did you register the V1 to your B&O account?

 

Have you made sure to activate the remote support in the app?

This might help to solve the problem remotely.

 

MM

There is a tv - and there is a BV.

L Spad
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Thanks MM - I have not done either of these things so perhaps that is the answer! Many thanks - I’ll try tonight

w5bno123
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w5bno123 replied on Mon, Apr 20 2020 10:27 AM
If you have an iPhone try bypassing your ISP router by connecting the TV to the phones personal hotspot on your cellular data network. I’ve successfully connected one of my V1’s to my iPhone X and connected to the PUC portal.
L Spad
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Hi all, after all your helpful advice, I updated the software via usb. All very painless and I’m now on the most recent software. As soon as the update finished I was able to connect to the Webmedia service, as well as accessing the PUC database so it seems that the old software was not communicating either the server as it should have. Recorded here in case anyone else has the same issue in the future

Thanks again to everyone for your kind help

CasperJacobsen
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Can I ask where you found the download to put on a USB? 

Seems I have exactly the same issue you were struggling with but cant find a path to download the file 

Cheers! 

Korte
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Korte replied on Fri, Nov 20 2020 6:41 PM

Hi L Spad,

good to hear that you have a solution, I have a same problem. I have two questions:

What is the latest software on your V1?

Where I can find the USB version of thatsoftware? 

Thanks, Andreas

sumilux
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sumilux replied on Wed, Jan 20 2021 11:55 PM

Hi,

 

I too have a V1 and with with ancient 2012 firmware. Unable to make an ethernet connection and I'm without the wi-fi antenna so usb is best. No download link to be found anywhere.

Any assistance greatly appreciated.

 

With thanks,

L Spad
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Apologies all - I’ve not been on the forum for a while a didn’t realise there were so many people looking for this. I’ll check to see if I still have the update on a USB stick somewhere. In the meantime I’d suggest contacting B&O support. The download was still available when I wrote the originals post, but I see the page has now been taken down from the B&O site.

Assuming I still have it, is there anywhere on the Beoworld site I could upload the file?

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