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B&O App - Ver. 3.x.x Issues tracker (beta & prod)

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mbolo01
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mbolo01 posted on Sat, Apr 18 2020 12:18 PM

Dear app users, here's is a summary of some issues/comments I could find in previous app versions related threads that are still valid with the new app iteration.
I may have missed some, or some have been fixed since, so feel free to update the list while keeping all the items grouped for better reading (copy paste with changes).

Hopefully someone in B&O still reads this forum and cares.

Issues (new, re-introduced and on-going):

  1. (new) Album cover image miniature not shown in "Play Queue" screen when a Deezer album is started form the BS Moment JukeBox (case 327696 raised by mbolo01 on January 5th 2021)
  2. (new) No more possible to play local iTunes/Music AIFF & WAV files since IOS upgrade to IOS 14.1 (case 270564 raised by Antonius Robin Iriawan in October 2020, case 273969 raised by mbolo01 in October 2020)
  3. (new) No more possible to start DLNA music from the B&O App against BS Essence Mk1 while it is still possible with other DLNA controllers such as Creation 5, FLAC files included. (case 264589 raised in Oct 2020 by CB)
  4. Cannot get the app to control BeoSystem 4500 and BeoSound 2300, each connected to an NL/ML converter.
  5. B&O App fails to start when Internet access is not available while local network access to products is functional (case raised on Sep 3rd 2020 ref: 242939)
  6. Now playing screen: moving forward/backward within a DLNA track does not work as it should (case raised again on May 5th 2020 ref: 180438)
  7. Now playing screen: when changing a DLNA track, album cover is not displayed back until now playing screen is minimized/maximized <-- Issue seen with PLEX DLNA server but not with MinimServer
  8. iPhone: When browsing Deezer music, back (<) and more (...) buttons are not visible when artist/album image background is the same color. Note: Since V3.x back (<) symbol is black and more(...) symbol is white ????
  9. iPhone: When browsing Deezer music, top artist/album image overlaps top screen information.
  10. Multiroom icon not always appropriately displayed or hidden against products member of a multiroom experience (case opened by mbolo01 in March 2020 ref: 150365) Note: I have seen Improvements in 3.4.3, but one case remains: when a product member of a multiroom is shut down, highlighting grey bar is removed but the multiroom icon subsists.
  11. Note: I have opened a case (#200208-000081) on Feb 8th 2020 for all the points above but the "Cannot get the app to control BeoSystem 4500 and BeoSound 2300, each connected to an NL/ML converter." that i cannot support as I don't have such equipment and "Now playing screen: when changing a DLNA track, album cover is not displayed back until now playing screen is minimized/maximized" which may be a PLEX DLNA poor implementation.

Issues fixed in 3.?:

  • Product Multiroom screen: When a given product is streaming Airplay flow, its Multiroom page indicates that this source does not support multiroom, which is obviously wrong (when products are correctly configured) and which works despite the displayed message.

Issues fixed in 3.6:

  • iPad: Product screen, B&O Multiroom icon is misplaced (case raised on May 5th 2020, no ack received)
  • When browsing DLNA collection, there is continuously spinning circle shown at the bottom of each DLNA music page (case raised on May 5th 2020 ref: 180492)

Issues fixed in 3.4:

  • Fixed in 3.4.3.29926 (beta): IOS 3D Touch "shutdown all" option does not do what it is supposed to do but simply opens the B&O App (case opened by mbolo01 - Dec 2019, case raised again on May 5th 2020 ref: 180452)
  • Fixed in 3.4.3.29744 (beta) - Play queue: When inserting music track(s) to a product play queue, the play queue is emptied prior to loading new content to it which is the correct behavior, but when a TuneIn radio has been played after a music source, loading new music content to the product no longer clears the play queue but instead inserts the new track(s) after the latest music track played (case opened by mbolo01 - Dec 2019)

Issues fixed in 3.2:

  • iPad version: Cannot put products into standby individually, power icon missing per product. Power icon is only available for global standby action: By pressing the top/left power button, you can now choose to put the selected product in standby or to put All products in standby.

Issues fixed in 3.1:

  • Play Queue: Album Artist is shown for each track instead of Track Artist like in the now playing screen. When listening to Compilations that have "Various Artists" for Album Artist, identifying the track artist in the Play Queue is not possible which is a pity.
  • (introduced in 3.0): Now playing screen: back arrow (<) is black on a dark grey background, hardly visible.
  • (introduced in 3.0): iPad landscape mode the product images are overlapping in the most recent versions.

Issues fixed in 3.0:

  • Beolink settings: When disabled, Integrated devices monitoring option does not stay disabled after app restart (case opened by mbolo01 - Dec 2019)

Issues fixed in products:

  1. (New) DLNA playback issue on BeoVision Eclipse - Shuffle and Repeat buttons have no effect at all (case 209996 raised on July 1st 2020 by Dyssegaard) 

On-going requests for enhancement by BeoWorld forum members:

  • Alarm settings: With the App you can only create/modify/suppress alarms, but you cannot deactivate/activate alarms while it is possible through product configuration. This feature should be added to the app for consistency and better user experience.(case opened by mbolo01 on June 30th 2020 ref: 209153)
  • Cover-Art is not displayed when using Airplay while it is when using other music sources such as Chromecast or DLNA <-- Moved from the issues section as B&O support confirmed (ticket ref: 175765) that the B&O App cannot display cover originated by another application, which is ridiculous as track name and artists are displayed and are also "provided by another application". Note that other AP receivers I use, very basic, are displaying album cover on top of artist and track name. 
  • Lack of virtual keyboard for the Eclipse & Harmony when a menu where text input is required is encountered, e.g. search field (requested by jvezina)
  • Split view and slide over on the Apple iPad
  • Deezer Flow
  • Possibility to reduce local source list in the now playing screen (requested by Millemissem)
  • Genre / Deezer Picks - with much smaller pictures per Genre, so that you see more content without scrolling, e.g to follow the Deezer design (as you did with Artists using round circles instead of squares). Deezer is using small rectangle instead of squares for displaying genre.
  • Clearer multiroom screen, you see all groupings at once, without changing selected products
  • Possibility to alias sources' names, e.g change BS Core "Line In" to "BG 4000"
  • More consistency across screen designs, e.g.  when you choose "show all“ at "Deezer Selection“ the displayed list looks different than all the other lists displayed at  "show all“, why?
  • Now playing screen: changing track by pressing on the image is far too sensitive, lack of inertia
  • Dark mode
  • Apple Watch control (requested by Seanie_230)
  • Mybuttons addition at the top of the screen when relevant to selected product (requested by Millemissem)
  • Display and control sources mapped for the NL/ML IR control v.s. sources of the primary and secondary devices linked to the converter (requested by Beojeff

 

 

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

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Sandyb
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Sandyb replied on Sat, Apr 18 2020 12:31 PM

Surely we can see that they are only now doing bug fixes in the app?

Amazingly well constructed list, and a great reference.

But how long has it been since any material posts from Mr.Anderson, or any additional functionality?

My guess would be close to a year now.

 

seethroughyou
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Sandyb:

Surely we can see that they are only now doing bug fixes in the app?

Amazingly well constructed list, and a great reference.

But how long has it been since any material posts from Mr.Anderson, or any additional functionality?

My guess would be close to a year now.

Mr. Ander....who? Vaguely remember someone by that name. Think B&O have given up on software. This Anderson may not even work for them now. Who knows...

Present: BL90, Beosound Moment, Beosound Core, BL6000, Beogram CD7000, Beogram 7000, BS Essence Remote.

Past: BL1, BL2, BL8000, BS9000, BL5, Beocenter 2, Beosound 5, BV5, BV4-50, BV4-65, Beosystem 3, BL3, DVD1, Beoremote 4.

 

Hiort
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Hiort replied on Sun, Apr 19 2020 1:21 PM
Excellent tracking of problems. Thanks for your efforts Mbolo.

Would be nice to understand if B&O still invest in the app, other than minor bug fixing and adding new products.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay P2, Beoplay Earset

mbolo01
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mbolo01 replied on Mon, Apr 27 2020 11:23 AM

For those expecting to see album covers in the B&O app when music source is coming from another application via Airplay(2), it is not something the app manages as according to support as the app doesn't have the information because it is provided by a third party application .... which I don't understand as the app displays the track title as well as the artist name which is also coming form the same third party application. My guess is that they don't care about this metadata full point, or I'm missing something which is also possible :-)

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

shell65
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Answered (Not Verified) shell65 replied on Mon, Apr 27 2020 11:48 AM
Suggested by shell65

can we add:? 

- line-in delay for Beosound Stage

- Ability to distribute HDMI ARC audio source on BeoSound Stage.

 

Especially the first one should be a no-brainer. I mean the M3s/M5s already have that. Its really obscure to me why the stage cant handle this.

At least would be a workaround for missing HDMI ARC/TV distrbution feature. So one could at least take analog audio output from the TV and connect with line-in of stage and the dsitribute. Right now there is an echo because the whole set-up runs behind the Stage output.

 

HDMI ARC disitrbution, I know is technically probably a bit tricky...I am not talking about surround set-up here but really just multizoning of TV audio, thats it. 

 

mbolo01
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mbolo01 replied on Mon, Apr 27 2020 12:03 PM

shell65:

can we add:? 

- line-in delay for Beosound Stage

- Ability to distribute HDMI ARC audio source on BeoSound Stage.

Especially the first one should be a no-brainer. I mean the M3s/M5s already have that. Its really obscure to me why the stage cant handle this.

At least would be a workaround for missing HDMI ARC/TV distrbution feature. So one could at least take analog audio output from the TV and connect with line-in of stage and the dsitribute. Right now there is an echo because the whole set-up runs behind the Stage output.

HDMI ARC disitrbution, I know is technically probably a bit tricky...I am not talking about surround set-up here but really just multizoning of TV audio, thats it. 

I would love adding these to the list but these enhancements are not related to the B&O application but to the Stage.

I suggest you open and manage a thread about the Stage to consolidate issues and request for enhancements, it will benefit current and future Stage users.

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

shell65
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shell65 replied on Mon, Apr 27 2020 12:08 PM

aha, understood, sure and thanks mbolo01

mbolo01
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Issues fixed in 3.2:

  • iPad version: Cannot put products into standby individually, power icon missing per product. Power icon is only available for global standby action: By pressing the top/left power button, you can now choose to put the selected product in standby or to put All products in standby.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

mbolo01
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Version 3.3.0 is out in Beta, none of the issues above that I could test myself have been fixed, despite being reported to B&O last feb.

It includes some fixes to issues not listed here, brand new issues and some UI changes.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Tue, May 5 2020 9:15 AM

mbolo01:
Version 3.3.0 is out in Beta, none of the issues above that I could test myself have been fixed, despite being reported to B&O last feb.

 

 

It includes some fixes to issues not listed here, brand new issues and some UI changes.

Noticed the following (please excuse if some of the things I noted are old....they appear new to me) :

  • An arrow has been introduced to the right in the product list to make it clearer that there is something more.
  • Its now clearer which products are involved in a multiroom playing (shaded tiles). Only the source has the Multiroom icon,
  • Volume is now correctly displayed in the multiroom view.
  • A "plus" sign up to the right on the products screen for adding a product.

 

 

 

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay P2, Beoplay Earset

mbolo01
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Hiort:

Noticed the following (please excuse if some of the things I noted are old....they appear new to me) :

An arrow has been introduced to the right in the product list to make it clearer that there is something more.

Its now clearer which products are involved in a multiroom playing (shaded tiles). Only the source has the Multiroom icon,

Volume is now correctly displayed in the multiroom view.

A "plus" sign up to the right on the products screen for adding a product.

Well spotted, the arrow is new in 3.3

Shade tiles have been there since a while, just that sometime they are not shown despite the product being part of a multiroom, same for the multiroom icon which is supposed to be displayed for ALL products, not only the source.

Multiroom volume is indeed fixed in 3.3

The + sign as well as a silhouette icon replacing the cogwheel for settings are new in 3.3. I don’t understand the purpose of these changes to be honest, they have so many things to fix first.

If you have an iPad, you’ll notice that the multiroom icon associated to products being part of a multiroom group is misplaced

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Ramasjang
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I have a Beoplay V1 where the infrared i broken so I can no longer use the remote.

When I use the app to set a Wi-Fi password, the keyboard does not show up on the screen as it does when you use a normal remote on my Beovison 11.

In the app the lack of virtual keyboard when a menu where text input is required is encountered, e.g. WIFI setup,

mbolo01
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Ramasjang:

I have a Beoplay V1 where the infrared i broken so I can no longer use the remote.

When I use the app to set a Wi-Fi password, the keyboard does not show up on the screen as it does when you use a normal remote on my Beovison 11.

In the app the lack of virtual keyboard when a menu where text input is required is encountered, e.g. WIFI setup,

I will registrer this issue in the tracker, did you raise a case with B&O support? If yes, would you mind sharing the case number and date, if not, I strongly encourage you to do it and be ready for multiple quartions

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Ramasjang
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Thanks mbolo01, the case number with B&O support is:

Ticket 181082 - Bang Olufsen App iOS lack of virtual keyboard with A

 

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