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Disney Plus App on BeoVision Eclipse

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Heritage
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Heritage posted on Thu, Mar 26 2020 7:02 PM

Hello, everybody,

I am new to this forum and I have a question about the BeoVision Eclipse. 

The LG website explains how to install the Disney Plus App.  But I can't find the app on my Eclipse TV.  https://www.lg.com/us/support/disney-plus-lg-tv

Does anyone already have the Disney Plus APP on their B&O TV? 

Thanks in advanced for your help

BeoVision Eclipse 55

SW 2.7.37196

WebOs 3.6

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Styrizo
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Styrizo replied on Thu, Mar 26 2020 11:28 PM

Exact same situation here. My kids are constantly asking for it to me Whistle

Aussie Michael
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Not sure if it will come to the C7 - hope so for those who want it

It is on the C9 as is Stan and one other I think
Styrizo
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Yes, the C7 is supported according to both Disney+ and LG itself. Hope it appears sometime soon. 

Fansastic
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I installed the app months ago already. Located in Holland and app downloaded from the LG Content Store on the Eclipse.

Maybe there is a location restriction for you?
Heritage
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Heritage replied on Fri, Mar 27 2020 12:03 PM

Thanks Fansastic for your advice 

I have changed the content location (Germany and also to Netherlands) . Unfortunately the APP is not available anywhere.

Emil Jensen
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You also need a VPN,

My advice, wait until they launch in the summer.

Beovision Eclipse, Beolab 5, Beolab 17, Beosound 1 Google assist, Beoplay M3, Beoplay H6, Beoplay Earset 

Heritage
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Heritage replied on Fri, Mar 27 2020 12:15 PM

I had email contact with the B&O Support. Their answer was not conclusive for me.

Quote: “When it comes to the Disney Plus App, the developers of the app did not make it compatible with WebOS 3.5, thus, the app is not compatible with the operating system of most modern LG smart TVs including the BeoVision Eclipse. The development team have tried and found that this cannot be rectified. We recommend using an Apple TV or other set-top box to access the Disney+ app, or reaching out to the app developers for further information.”

Particularly because on the LG Web is noted that Disney + should run under WebOS 3.5 and the C7 is supportedhttps://www.lg.com/us/support/disney-plus-lg-tv

I'm at a bit of a loss.

Heritage
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Heritage replied on Fri, Mar 27 2020 12:21 PM

Thanks  Emil Jensen for your feedback, 

Disney has already officially started in Switzerland. The APP (and of course the movie streaming) works great on our Apple devices and Samsung TV. 

Fansastic
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Heritage:

I had email contact with the B&O Support. Their answer was not conclusive for me.

Quote: “When it comes to the Disney Plus App, the developers of the app did not make it compatible with WebOS 3.5, thus, the app is not compatible with the operating system of most modern LG smart TVs including the BeoVision Eclipse. The development team have tried and found that this cannot be rectified. We recommend using an Apple TV or other set-top box to access the Disney+ app, or reaching out to the app developers for further information.”

Particularly because on the LG Web is noted that Disney + should run under WebOS 3.5 and the C7 is supported : https://www.lg.com/us/support/disney-plus-lg-tv

I'm at a bit of a loss.

That is a strange answer indeed. This needs more clarification by B&O support. Did you send them this feedback?

This morning I could not acces the Content Store, will try again. Maybe the app has been removed by LG? Not sure if the Eclipse is getting same content as LG C7 owners. I do not use Disney+ but shall look if the app is still working.

This is a continuous problem with B&O, they team up with another provider/brand but after short while all kind of restrictions occur for the B&O owners. Think of Spotify, Netflix & Android on the BV14/Horizon/Avant NG, and now with Deezer on the Harmony and of course B&O own Multiroom platform. They are an expert of setting themselves out of the game!

This Disney thing is same problem, there is some kind of restriction between LG/B&O and you are limited as user. Unacceptable for the Eclipse platform, as this was promised to be future proof due to the LG OS...not...

Keep pushing B&O support!

Fansastic
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Disney + app is not on the LG Content Store anymore. I installed it earlier and still seems to work.

Send it to B&O support, together with the overview of supported LG tv’s. B&O should fix this!

Goodluck

Heritage
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thanks Fansastic for trying and your feedback. I will contact the support again, but I have little hope that they (are willing to) understand me.

Heritage
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News from B&O Support

Quote: "We have received a message from our team in regards to your inquiry. Our headquarters are looking into the situation and they are working on a solution. For the time being it's difficult for us to determine when exactly the issue is going to be resolved, we don't have estimated time. If you have any additional questions, do not hesitate to contact us back. "

Styrizo
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Styrizo replied on Tue, Mar 31 2020 10:28 AM

Heritage:

News from B&O Support

Quote: "We have received a message from our team in regards to your inquiry. Our headquarters are looking into the situation and they are working on a solution. For the time being it's difficult for us to determine when exactly the issue is going to be resolved, we don't have estimated time. If you have any additional questions, do not hesitate to contact us back. "

Great news! Thanks for sharing

Stan
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Stan replied on Tue, Mar 31 2020 7:47 PM

I know there's a couple member of my family that would be very happy to see this.

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