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Beosystem 4 setup issues - help needed

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Normski
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Normski posted on Thu, Feb 27 2020 10:23 AM

Hi All,

I have a Beosystem 4 connected to an EPSON TW7400 projector and cannot get the menu screens up.

I have connected the IR Eye/with auto contrast to the correct socket and it's wired correctly. I'm using a BeoOne BT remote control to operate it.

With the Beosystem 4 powered down and the projector on (beosystem connected to the projectors HDMI1 input) the screen righty shows 'HDMI1 - no source'. When I power up the beosystem the screen goes blank, I then get the words 'BANG AND OULFSEN' appear (quite rightly) and then the screen goes blank. If I press the menu key on the remote nothing happens. If I press TV on the remote the green light on the IR comes on, I get a click from the beosystem and then the screen shows the message from the projector 'HDMI - no source'.

Am I doing something (or not doing something) incorrectly?.....have tried many different sequences and attempts to get the menus to appear to set the system up but have seriously lost the will to live with it all !!

Any help would be very welcome indeed

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Normski
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Hi Beojeff,

I've got new cables coming tomorrow. All optical HDMI one's (HDCP compliant) and will try them.

Do you know if the Beosystem 4 is HDCP compliant?

Normski
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Hi talfaia,

Can you explain what you mean by 'full power cycle' please?

talfaia
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Sure: unplug the power from Beosystem, then the sources and then the screen. Wait a few minutes and then power back screen, sources and Beosystem.

This solved the issue for me.
Normski
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Ok thanks.

Will try this when I get and replace all the HDMI cables tomorrow.

beojeff
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The BeoSystem 4 is certainly HDCP compliant. I remember reading somewhere about limitations on the length of cable for a projector. For any great length, it could be necessary to use an Atlona amplifier or transmitter/receiver over ethernet. Some good troubleshooting would be to connect with a relatively short HDMI cable over some type of portable tv or monitor to see if the problem persists.

The power-cycling suggestion is a good one. In fact, doing a full system reset -- that is, restoring the system to its factory settings -- can even be a good idea. When I first got my BS4, I was having strange issues with sending out the PUC control for some connected devices. Restoring to factory settings and starting with a clean slate solved the problem.

kallasr
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Just to add more details of the setup we use:

We added wireless HDMI to connect the projector using a Sony IFU WH1

BTW, your Epson is 4K and the Beosystem is Full HD only.
Does the Epson "expect" a 4K HDMI 2.x signal?
Hope you get it all sorted out.

Ralf

Living Room: Beosystem 4, Beolab 7-2 (Center), Beolab 9 (Fronts), Beolab 8000 (Rears), no Subwoofer. Screen: Panasonic TX-P65STW60
Home Cinema: Beosystem 4, Beolab 7-2 (Center), Beolab Penta 2 (Fronts), Beolab 4000 (Rears) and Beolab 2. Projector: Sony VPL-HW55
Home Office: Beovision 10-40 on STB Bracket wall mount masterlinked to Beosound 9000 MK3 on horizontal wall bracket driving Beolab 5000 Speakers
Bedroom: Loewe TV with Beolab 6002 and Beolab 11 (all white, wall-mounted)
In storage: Beolab 5000/Beomaster 5000 (1960s). 

pauliander
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Hello Kallasr does the sony wireless hdmi function well? Is there a difference in picture quality with wired hdmi connection? Thank you
kallasr
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Cannot say if there is a difference, was always connected wireless.

With normal viewing very stable. 

When we are watching football matches with several persons there can be dropouts - espacially if there is a lot of movement (=people getting another beer... ;-))

Ralf

Living Room: Beosystem 4, Beolab 7-2 (Center), Beolab 9 (Fronts), Beolab 8000 (Rears), no Subwoofer. Screen: Panasonic TX-P65STW60
Home Cinema: Beosystem 4, Beolab 7-2 (Center), Beolab Penta 2 (Fronts), Beolab 4000 (Rears) and Beolab 2. Projector: Sony VPL-HW55
Home Office: Beovision 10-40 on STB Bracket wall mount masterlinked to Beosound 9000 MK3 on horizontal wall bracket driving Beolab 5000 Speakers
Bedroom: Loewe TV with Beolab 6002 and Beolab 11 (all white, wall-mounted)
In storage: Beolab 5000/Beomaster 5000 (1960s). 

Normski
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Hi Ralf,

The Epson automatically adjusts to whatever the input is. I chose it because it had some great reviews regarding how it deals with HD and 4K content (and other facilities).

My cinema room has a Sky Mini box and a blue ray player which both output full HD and as I had intended to use the Beosystem 4 as the AV processer then everything currently is Full HD. The Projector upscales HD to 4K which is actually gives a impressive picture which is pretty close to native 4K.

Norman

 

Normski
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Hi Beojeff,

The HDMI cable to the projector is Optical and HDCP compliant, unfortunately when I powered up the BS4 to on Tuesday, I wasn't getting any output at all.

I checked the cable by directly connecting it to the Blue ray player and the picture came up on the projector....cable ok. I then tried connecting the BS 4 to my TV and still no output at all, so I've sent the BS4 back to the dealer to sort out....which he is doing as we speak.

Interestingly, I had raised a ticket with B&O support regarding the error message (suspecting it was a HDCP issue as mentioned in this thread), and received the following very unhelpful response today:

"Dear N,

Thank you for your patience

According to our product specialist the challenges you are experiencing are due to HDCP protection. These were implemented some time after the last sold BS4. which means that we cannot you with this challenge unfortunately. we are very sorry. 

If you need help with anything else, please contact us again"

Unbelievable!!

Anyway, doing some research on the web, It's suggested that using a HDMI splitter would enable me to 'get around' the HDCP.

Have you guy's heard of this, and if so would anyone be able to recommend a particular splitter to use (apparently not all splitters are the same!), of course I'm assuming the dealer will fix the BS4....fingers crossed

Normski
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All sorted !!!

The dealer returned the BS4 and everything now works (big shout out to Jonathan Hill and Christian Jones of Sounds Integration for all their help) despite the total lack of support from the 'finest minds at B&O'.

Anyway, the full setup is as follows:

BS4

Penta labs MK1 - Front Left and right, Lab 8000's - Back left and right, Lab 7.1 - Centre, Lab 2 - Sub woofer.

Epson TW7400 Projector, 120 inch screen

Beosystem 5500 connected to the AV out on the BS4 and uses the Penta's.

When I configured everything, I played the Terminator Dark Fate Blu ray disc to test the setup.....all I can say is OMG, the sound is fantastic. The picture from the Epson is extremely detailed and does an excellent job on upscaling the HD from the BS4 with no problems with fast action scenes. All in all, I'm completely blown away with both sound and picture.

My only ask of B&O now is to please, please produce a BS5 (or a new AV processor) updated for 4 or even 8k passthrough so I can use in my main living room with my Lab 5's & LG OLED.........

 

 

 

 

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