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Beolab 50 speakers seem dead on arrival

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troyh
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troyh posted on Sat, Dec 28 2019 12:25 AM
I just got 2 Beolab 50 speakers plus a Core shipped directly from B&O and I can't get them to work. I used the B&O app and added them both, I upgraded the Core's software and they appear to be functioning in the app, they show up on the network and I can stream to the Core. However, no sound comes out of the speaker.
To simplify the problem as much as I could, I took the Core out of the equation, disconnected the slave speaker, plugged my iPhone into the RCA plugs on the speaker (Apple Lightning adapter -> 3.5mm audio cable with RCA plugs on the other end)  and there is no sound from the speaker and it doesn't seem to "wake up". I can plug my phone directly into another working amplifier’s RCA plugs and it works fine. Also, if I unplug the speaker from power and plug it back in, sometimes the tweeter rises and sometimes it doesn’t. When it does rise, the light inside blinks for a bit and then it turns off and goes back down. In the B&O app, all the inputs are greyed out except Wireless Powerlink but the automatic option has the checkbox next to it.
The reseller says I have everything hooked up properly and it's now the weekend so B&O customer service is unreachable. Any ideas or suggestions? It seems like there’s something wrong with the input circuitry.

 

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Mikipidia
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Could you send us some pictures of the cable connections on the master? And some screenshots of the app settings?

My initial though is that the main cat 7 cable is in the wrong hole.

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Razlaw
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Razlaw replied on Sat, Dec 28 2019 3:30 AM
I have 50s connected to a Core via optical as well as a BV7 by power link. In my app all inputs including wireless powerlink are grayed out except automatic which is checked.

Beolab 50s Beolab 9s Beolab 12-3s Beolab 1s Beolab 6000s 2 pairs Beolab 4000s Beovision 7-55 Beovision 10-40 Beoplay V1 32 inch Beovision Avant 32 inch Beosound 1 (CD player) Beosound 3000 Beosound 5 Core Essence MKII Beoplay M5

troyh
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troyh replied on Sat, Dec 28 2019 7:03 AM

After several hours of moving cables around and reconfiguring the speakers in the app, I finally figured out that I could reset the speakers by holding down both the Network and WPL reset buttons for a long time (15 seconds?), they restarted, they found each other and music started playing! B&O’s minimalist documentation could be a little less minimal and the iOS app could be improved but I’m happy now. They sound fantastic!

I have the Core connected via Powerlink. Is optical better?

 

Justasyou
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Hello

 very nice speaker but out of my lead i.m afraid

You say you bought them directly from B&O.

How much do you save then i thougt you could only buy them in stores and not from b&o direct.

 

 

Millemissen
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troyh:

After several hours of moving cables around and reconfiguring the speakers in the app, I finally figured out that I could reset the speakers by holding down both the Network and WPL reset buttons for a long time (15 seconds?), they restarted, they found each other and music started playing! B&O’s minimalist documentation could be a little less minimal and the iOS app could be improved but I’m happy now. They sound fantastic!

I have the Core connected via Powerlink. Is optical better?

 

Glad you got them working - now that thread name isn’t that relevant anymore.

Within a few seconds of searching on the internet you can find extensive instructions (the B&O website) on how to handle these wonderfull speakers:

https://support.bang-olufsen.com/hc/en-us/articles/360008123254-Setting-up-presets

MM

There is a tv - and there is a BV.

trackbeo
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trackbeo replied on Sat, Dec 28 2019 11:23 AM

*Of course* the thread title remains relevant: Imagine some other third party purchases a brand-new set of speakers, and straight out of the box, they don't work.  (With or without scare-quotes around "don't work".)  They search the internet,... what words are they going to look for?!?!?  That a solution is presented to the question is excellent, but you chiding the OP on his choice of words is both annoying and ultimately unhelpful to others in the future.  

(Not to mention the commonsense of any manufacturer shipping speakers in a non-operating configuration, and that a dealer cannot be counted upon to help with the full-reset secret button presses some years into the future.  BTW, I watched/fast-forwarded those extensive instructions and didn't see any frames of Geoff bending over behind the speaker to press buttons, only a cable insertion.  Also the word "reset" does not appear anywhere in the Technical Sound Guide, including in the FAQ nor the Troubleshooting section.)

Millemissen
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trackbeo:

*Of course* the thread title remains relevant: Imagine some other third party purchases a brand-new set of speakers, and straight out of the box, they don't work.  (With or without scare-quotes around "don't work".)  They search the internet,... what words are they going to look for?!?!?  That a solution is presented to the question is excellent, but you chiding the OP on his choice of words is both annoying and ultimately unhelpful to others in the future.  

(Not to mention the commonsense of any manufacturer shipping speakers in a non-operating configuration, and that a dealer cannot be counted upon to help with the full-reset secret button presses some years into the future.  BTW, I watched/fast-forwarded those extensive instructions and didn't see any frames of Geoff bending over behind the speaker to press buttons, only a cable insertion.  Also the word "reset" does not appear anywhere in the Technical Sound Guide, including in the FAQ nor the Troubleshooting section.)

I certainly don’t understand the reasons for the reaction that you show off in the first part of your post.

I was just trying to help - and searching for BL50 etc on the internet is not that complicated.

Whether that is/was a help, I of course can not know.

Maybe ‘asking for help’ here, instead of assuming that the speakers could be ‘dead on arrival’, would have been a better starting point imo.

 

Actually we know far to little about the purchase of the op.

 

Generally you should not try to ‘make’ speakers like these ‘working’ on your own, if you aren’t  experienced with how the highend BeoLabs work.

I don’t understand how these can be bought and delievered by B&O without any assistance from a dealer/skilled technician!

It is not the speakers that ‘are’ (or seem) dead on arrival - it is much more the assistance that is missing....for whatever reason.

Speakers like the BL50 are always in a ‘non-operating configuration‘ - they have to be configurated before you use them.
They should be configurated according to how you want to use them.
By the way - what is a ‘reseller’, (that the op mentions in his first post), when it comes to buying a set of BL50?
And why doesn’t he assist?
MM

There is a tv - and there is a BV.

Jeff
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Jeff replied on Sat, Dec 28 2019 3:58 PM

Minimalist Instructions - kind of like assembling an F-35 using Ikea instructions.

Jeff

I'm afraid I'm recovering from the BeoVirus. Sad

Millemissen
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Jeff:

Minimalist Instructions - kind of like assembling an F-35 using Ikea instructions.

Who on earth would even think of assembling a F-35 on his own......apart from you ;-)

MM

There is a tv - and there is a BV.

Puncher
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Millemissen:

trackbeo:

*Of course* the thread title remains relevant: Imagine some other third party purchases a brand-new set of speakers, and straight out of the box, they don't work.  (With or without scare-quotes around "don't work".)  They search the internet,... what words are they going to look for?!?!?  That a solution is presented to the question is excellent, but you chiding the OP on his choice of words is both annoying and ultimately unhelpful to others in the future.  

(Not to mention the commonsense of any manufacturer shipping speakers in a non-operating configuration, and that a dealer cannot be counted upon to help with the full-reset secret button presses some years into the future.  BTW, I watched/fast-forwarded those extensive instructions and didn't see any frames of Geoff bending over behind the speaker to press buttons, only a cable insertion.  Also the word "reset" does not appear anywhere in the Technical Sound Guide, including in the FAQ nor the Troubleshooting section.)

I certainly don’t understand the reasons for the reaction that you show off in the first part of your post.

I was just trying to help - and searching for BL50 etc on the internet is not that complicated.

Whether that is/was a help, I of course can not know.

Maybe ‘asking for help’ here, instead of assuming that the speakers could be ‘dead on arrival’, would have been a better starting point imo.

 

Actually we know far to little about the purchase of the op.

 

Generally you should not try to ‘make’ speakers like these ‘working’ on your own, if you aren’t  experienced with how the highend BeoLabs work.

I don’t understand how these can be bought and delievered by B&O without any assistance from a dealer/skilled technician!

It is not the speakers that ‘are’ (or seem) dead on arrival - it is much more the assistance that is missing....for whatever reason.

Speakers like the BL50 are always in a ‘non-operating configuration‘ - they have to be configurated before you use them.
They should be configurated according to how you want to use them.
By the way - what is a ‘reseller’, (that the op mentions in his first post), when it comes to buying a set of BL50?
And why doesn’t he assist?
MM

Absolute and utter Tosh!

Of course the speakers should come with full and comprehensive installation documentation (or available download), whether dealer installed or not - including any "reset" function, there is no excuse.

What also doesn't help is condescending statements like, "Generally you should not try to ‘make’ speakers like these ‘working’ on your own, if you aren’t  experienced with how the highend BeoLabs work".

Ban boring signatures!

Jeff
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Jeff replied on Sat, Dec 28 2019 7:59 PM

Puncher:

Of course the speakers should come with full and comprehensive installation documentation (or available download), whether dealer installed or not - including any "reset" function, there is no excuse.

And hence we see a deep problem with building complex products that require expert setup and letting your dealer network atrophy to near nonexistence.

Jeff

I'm afraid I'm recovering from the BeoVirus. Sad

Puncher
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Jeff:

Puncher:

Of course the speakers should come with full and comprehensive installation documentation (or available download), whether dealer installed or not - including any "reset" function, there is no excuse.

And hence we see a deep problem with building complex products that require expert setup and letting your dealer network atrophy to near nonexistence.

These things cost more than a small car (which coincidentally comes with a manual spanning many hundreds of pages covering how to operate the unique features of the vehicle),bought from a dealer who isn't usually expected to sit and show you around the full extent of the various control systems.

I would regard a comprehensive manual as an absolute basic requirement.

Ban boring signatures!

PaulGiles
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Agreed. I can’t believe B&O allow these to be sold via mail order?!

And ultimately people buy these mail order too?

We pride ourselves on after sales and customer care to ensure everything runs smoothly and ultimately the product is installed correctly and performance is as expected.

These are hugely expensive speakers and should be delivered and demonstrated with care.

It would be the least we could do to supply and demo BL50 to a customer.

I recently set up a Beam, LG TV and SUB for a customer. Didn’t take longer than a quick glass of water and they then went on to order another speaker. I was happy, customers had the best experience and ultimately (although not B&O) the product was set up as intended.
Razlaw
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Razlaw replied on Sat, Dec 28 2019 9:48 PM
Every purchase is a different circumstance. When I purchased my Beosound 3000 the dealer offered to drive three hours each way just to connect one masterlink cable to my Avant. When I bought my 50s they were shipped to my home and I set them up myself. Sometimes a customer wants things set up by a dealer. Sometimes the customer might want to set up a product themselves. I am much more familiar with the 50s having set them up myself, than I would have been if a technician set them up. Neither way, dealer set up or self set up, is right or wrong. They each have their place.

Beolab 50s Beolab 9s Beolab 12-3s Beolab 1s Beolab 6000s 2 pairs Beolab 4000s Beovision 7-55 Beovision 10-40 Beoplay V1 32 inch Beovision Avant 32 inch Beosound 1 (CD player) Beosound 3000 Beosound 5 Core Essence MKII Beoplay M5

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