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Beosound Stage - LAGS

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Jensm1996
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Jensm1996 posted on Wed, Dec 11 2019 12:56 PM

Hello everyone,

 

I recently got my Beosound Stage - Smoked Oak (And I absolutely love it!). But there is a kind of issue with the product. 

I got the product mounted on the wall and used the HDMI cable from the stage -> my brand new C9 77" TV in the HDMI ARC. Everything about the controlling and everything works, but once every 2-3 minute, the sound stops for 1 second, 2 seconds later, it stops 1 second again and then there  is nothing for the next couple of minutes again.

I've tried with another TV, same issue. Tried with another HDMI, same issue. Tryed to connect the device to my iPhone 11 Pro with Bluetooth, same issue.

I tried to restart the Stage, I've tried to reboot it, tried to connect to another internet, everything and it seems to keep on going.

Anyone knows what this may cause and how to troubleshot it?

There is no such lagging on the internet (running 200/200) and the stage is right beside my router, and when the sound stops, the picture on the TV just keep on rolling, doesn't matter if it is live TV, a netflix movie or streaming from YouTube, still comes.

 

Any ideas? :(  

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Esax
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Answered (Verified) Esax replied on Sat, Jan 4 2020 4:44 PM
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No problem on a C8.

Beovision 7-55 MK1 red, Beolab 10 red. Beolab 50, all black. Beolab 17 broken ice. Beolab transmitter. Apple tv4 and apple express 2.

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Jensm1996
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Yeah.... I think it sucks :( So I just contacted LG (since the TV is less than 14 days old) and they are sending out a technical guy who will identify the problem and make sure it will work (so said the person on the phone....) but I guess they won't open the head of the TV and replace the ARC input with another one... let's see...

Forester1
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Please do post the results of the LG visit. A lot of potential buyers will be interested in this.

Jensm1996
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Yeah of course - I will keep this thread updated (Y) 

Leif
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Leif replied on Mon, Dec 16 2019 3:11 PM

Is this a problem worldwide ?
Where are you guys situated?

Jensm1996
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Hi,

Yes, it is a worldwide issue. I just had a visit from a LG-supporter today and he changed the motherboard on the TV, didn't resolve the issue - so some LG 2019 models ain't 110% compatible with the stage :(

 

andybandy
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Hi.

Witch sourc you us When you Get the problem?

is the problem there only on hdmi sourc? Or also with app on the LG tv?

interested to know, because if its only on hdmi connected sourc like Apple TV or 3 parts setup box. I maybe have an idé..

 

andybandy
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Have you try to change HDMI cable? And did you us the hdmi cable that came included the Stage?

I searc on lg forum, and it seems this problem have Been a while with the LG TV. 
but this  https://lgcommunity.us.com/discussion/1408/solved-arc-sound-dropout-problem seems to work with change the hdmi cable.

so shy people her blame B&O before you guys realy not sure its Stage that is the problem, i dident see it could be Stage problem, but people her seems to blame on b&o before its more information. This could be LG or HDMI cable problem.

 

Jensm1996
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Hi,

It works fine using bluetooth, TuneIn and so on, but the lags come watching TV like LIVE-tv, netflix, YouTube, whatever.

I've tried directly setup with the HDMI cable which came with the stage from the stage ARC-input to the HDMI ARC input, and it does this lag, I tried with 3 different cables, a 4K 2,0 HDMI cable, a discount HDMI 4k cable and the original with the stage - none of them works, I even tried with the HDMI cable there is being used on the Apple TV (which works just perfect!)

I had a visit form a LG supporter yesterday who changed the motherboard, but this didn't solve the problem. 

Jensm1996
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It is not a problem with the stage (we've figured) but with the ARC output the stage is giving the LG tv - there are some softwares that can't be readen by each other. (N) 

Forester1
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The problem is the HDMI ARC connection. When my DVD was connected to the normal HDMI there was no interference. Bluetooth was fine. And the 3.5mm connection was also fine. I hope the issue gets resolved. I have gone back to using stereo amp and bookshelf speakers. And since I am only interested in music concerts and opera on DVD I am happy to give up the sound effects for movies. This was my first use of a soundbar (the two stages I bought had the same problem)  I’m not now interested in trying any others. These problems are not just B&O/LG. The internet is full of compatibility tales of woe in relation to soundbars. It’s probably because there is not an industry wide standard HDMI ARC.

andybandy
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Have you connect a set up box to HDMI - A on stage, or directly to HDMI on the LG TV?

It seem its have been reported a case,  if you connect chromecast video to HDMI - A on the stage, work around is connect it directly to LG screen.

I recommend people to share this case directly in the B&O app or true the B&O dealer you both the stage so more information can get to B&O. You can send log file directly in the B&O app, on the product and describe which source it on, and if its only if you connect to HDMI, or its also integrated apps in lg. if you not already done that..

Jensm1996
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Hi,

 

I got four USB inputs on the TV.

1. Using this for Apple TV 4K

2. HDMI ARC using this for the Stage

3. Nothing being used

4. Nothing being used

The Stage is setup directly from the Stage HDMI-TV to HDMI ARC on the TV. Can I connect it to the Apple TV, and then the apple transfer the sound to the tv?

 

andybandy
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I think you meen HDMI  and not USB?

HDMI 1 Apple TV

HDMI 2 with ARC- Connect down to Stage on HDMI TV on stage.

HDMI 3 and 4 you not use. 

Is the drop out sound on apple tv, or apps on LG tv? or both?

Is the drop out there when you play music sources true beosound stage (bluetooth, airplay2, tunein radio?)

 

Jensm1996
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Oh sorry, yeah I do mean HDMI and not USB. 

The sound drops is on both TV-apps and Apple TV.

The sound do not drop using bluetooth, tune in and such. 

Hiort
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Hiort replied on Tue, Dec 17 2019 8:47 PM
Jensm1996:

The Stage is setup directly from the Stage HDMI-TV to HDMI ARC on the TV. Can I connect it to the Apple TV, and then the apple transfer the sound to the tv?

Not really sure what you try to achieve...

You have two HDMI on stage, right?

To the other one you can connect the ATV if you want, but you can just as well connect the ATV to the TV directly.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

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