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Beosound Stage - LAGS

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Jensm1996
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Jensm1996 posted on Wed, Dec 11 2019 12:56 PM

Hello everyone,

 

I recently got my Beosound Stage - Smoked Oak (And I absolutely love it!). But there is a kind of issue with the product. 

I got the product mounted on the wall and used the HDMI cable from the stage -> my brand new C9 77" TV in the HDMI ARC. Everything about the controlling and everything works, but once every 2-3 minute, the sound stops for 1 second, 2 seconds later, it stops 1 second again and then there  is nothing for the next couple of minutes again.

I've tried with another TV, same issue. Tried with another HDMI, same issue. Tryed to connect the device to my iPhone 11 Pro with Bluetooth, same issue.

I tried to restart the Stage, I've tried to reboot it, tried to connect to another internet, everything and it seems to keep on going.

Anyone knows what this may cause and how to troubleshot it?

There is no such lagging on the internet (running 200/200) and the stage is right beside my router, and when the sound stops, the picture on the TV just keep on rolling, doesn't matter if it is live TV, a netflix movie or streaming from YouTube, still comes.

 

Any ideas? :(  

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Esax
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Answered (Verified) Esax replied on Sat, Jan 4 2020 4:44 PM
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No problem on a C8.

Beovision 7-55 MK1 red, Beolab 10 red. Beolab 50, all black. Beolab 17 broken ice. Beolab transmitter. Apple tv4 and apple express 2.

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1990
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1990 replied on Wed, Dec 11 2019 1:02 PM

Strange problem! Does the problem persist with Deezer/TuneIn?

Do you have the BeoTool-app? Maybe that could shine a light on your problem?

You probably already did a power cycle...?

Jensm1996
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Yeah indeed it is a strange problem, I got 10 B&O products and this is the only one running this issue. 

Yes, it also runs the problem using Tunein.

 

I do not have the BeoTool (didn't know it did exist!) but I just downloaded it.

Nope, I did not do a power cycle, but I tried to cut the power off from it, restartet, rebooted, everything and on the same power-link my TV and lamps are connected + my A9, so this shouldn't be the issue 

Jensm1996
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Hi again,

So now I just tried the tool, and there is nothing wrong, yet it says "service" on all my products because the Deezer status is unconfigured.

But.. "Frequency" is 5GHZ on all my products, but on the stage it is 2,4 - How do I change this, and may this be the issue? 

1990
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1990 replied on Wed, Dec 11 2019 1:18 PM

Might be a hardware problem. Did you talk to your dealer/Beosupport?

Jensm1996
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I just think its wired when I just comes that randomly.. Do you know how to change the frequency Ghz? Nope, I wanted to try to resolve it my self, really cba to deliver it back and wait for it to get fixed and living without the soundbar for weeks :) 

 

Jensm1996
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Now I actually rebooted it again, and the problem is gone when I use Bluetooth but still appers using the HDMI arc.. 

 

tobeyone
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Not sure I completely follow......but as it’s near your router have you tried running a network cable to test it?

Mine is hard wired and no problems like this.......
DMacri
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DMacri replied on Wed, Dec 11 2019 5:27 PM
Jensm1996:

Now I actually rebooted it again, and the problem is gone when I use Bluetooth but still appers using the HDMI arc..

I’ve had issues with other brand products and it was the HDMI cable. Swapping it out solved my issues. Maybe worth a try if you haven’t already.

Edit:

Sorry, just saw you tried that already. Apologies.

Dom

2x BeoSystem 3, BeoSystem 5000, BeoSystem 6500, 2x BeoMaster 7000, 2 pair of BeoLab Penta mk2, AV 7000, Beolab 4000, BeoSound 4000, Playmaker, BeoLab 2500, S-45, S-45.2, RL-140, CX-50, C-75, 3x CX-100, 3x MCL2 link rooms, 3x Beolab 2000, M3, P2, Earset, A8 earphones, A3, 2x 4001 relay, H3, H3 ANC, H6, and ambio 

Jensm1996
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Hi, 

 

I tried, but I might buy a new one and try again - I just think it is wired it comes every 3-4 minute and then this 1 stop for 1 sec, 2 sec delay and 1 stop for 1 second again - if the HDMI was the issue shouldn't it be more dramatic/not working?

Forester1
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This is a relief. Someone reporting a similar problem to mine!

 https://forum.beoworld.org/forums/t/38710.aspx

I hadn’t thought of describing the problem as a lag. I called it sound break, flutter, hesitation etc. Take a look at the thread I started which really focuses on the B&Os response to my problem. I am still finding it unbelievable that they haven’t contacted me to explain how I return the Stage for a refund.

Jensm1996
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Hey, amazing! I've tried to troubleshoot this for days and searched on everything possible on google.. Nice to hear someone has the same issues as me.

 

So you've bought a new one, because you though it was the hardware on the first one yes?- And then it turned out, it isn't the stage, but the ARC there isn't fully compatible with the TV? 

I just found it wired that the sound is PERFECT, and then does lags come, where do they come from? I mean, if the HDMI cable was bad, there shouldn't be any sound or more lags than these - and if then TV isn't compatible is shouldn't be working at any point - isn't it a wired situation?

Jensm1996
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Okay.... damn!

 

I just realised I got the exact same problem.. just tried to change the HDMI again with a new one and everything, and it still comes... seems my TV isn’t optimal with the ARC. May I ask which TV you have? To be honest LG should replace the tv with a version which has proper HDMI ARC if that’s the problem..

Forester1
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My TV is the LG49UM7400PLB. The problem is that HDMI ARC is not a standard feature. Manufacturers may adopt slightly different characteristics for their ARC. And even one manufacturer may not have identical ARCs in all their products. So if a soundstage is not compatible with a TV, which  is faulty? If there isn’t an agreed ARC standard, neither is! This subject is beyond my pay grade. I’m merely passing on what my dealer told me. It is incredibly frustrating. I have gone back to a simple stereo amp with two front speakers for my TV. Even without the bells and whistles the sound blows away the Stage. My main interest is music, not films. I removed a decent 5.1 to make way for the Stage. So at least my centre speaker, AVR amp, subwoofer and rears have gone to a good home. My front Spendors are powered by an old A21a Sugden I have bought back into use. All I need now is for someone at B&O to wake up so that I can return the first Stage for a refund. I have now waited over 10 days for any response from them.

Forester1
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I thought this was interesting. Note use of the word “most”

 

https://www.cnet.com/news/hdmi-audio-return-channel-and-earc-for-beginners/

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