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M5 alarm Tunein problem

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ianpugh
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ianpugh posted on Fri, Oct 11 2019 6:15 PM

Hello,

I cannot set an alarm using Tunein via the Bang & Olufsen app either on IOS or Android. The first page of the app allows you to set an alarm. However I get the message that you cannot use radio as an alarm unless you sign into Tunein. But this is wrong because I am signed in. Further in the app you can find “product settings” - “configure product” - “my content” where I have already signed into Tunein.

Also via “product settings” - “configure” - “clocks and alarms” you can set an alarm that does allow you to use Tunein. You can set an alarm here with Tunein and it works but on the front end of the app it says you are just using an alarm tone. If you make any changes to the alarm via the front end of the app the alarm changes from radio to alarm tone  

I understand that “product settings” -  “configure” menu actually takes you into the OS of the M5 itself. So this leads me to believe the app is not communicating with the M5 properly. Using the M5 OS to set the alarm is not very convenient. The M5 OS settings screen is hard to read on a phone and you have to go through 4 menus to get to it. It would be much better if you could use the simpler interface in the front end of the app itself.

I have attached screenshots to illustrate this problem. Does anyone else have this problem or does it work for you? I have the latest M5 software presumably because automatic updates are set. It is 1.21.34088  I also have the latest Bang & Olufsen apps on both IOS and Android.

[First screenshot from front end saying I am not logged in to TuneIn and not giving me option to choose Tunein for alarm]

 

[Second screenshot from M5 OS showing I am logged in]

[Screenshot showing alam set in M5 OS with Tunein]

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mbolo01
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Answered (Verified) mbolo01 replied on Tue, Oct 15 2019 10:46 PM
Verified by ianpugh
I may have a solution:

Go in the app settings

Beolink

Deactivate the surveillance option

Go back and check If you now have radio and music options.

I created a new account and faced the same issue you have. By playing with the above option I managed to have the radio / music options available.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

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ianpugh
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Hi Razlaw,

Thanks for the help!

Yes, I do have TuneIn in the source list and it is selected. I see my app also updated this morning so I'll try it when I get home. Hopefully that may have fixed the problem.

KInd regards,

Ian

Razlaw
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Razlaw replied on Mon, Oct 14 2019 3:43 PM
ianpugh:

Hi again Razlaw,

And you're checking with the M5?

Kind regards,

Ian

Yes, checking the M5.

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ianpugh
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ianpugh replied on Mon, Oct 14 2019 10:04 PM

Sadly the app update didn't do it. Still no radio option and still unable to choose radio as alarm in alarm settings on app. :(

I have an M3 arriving in a day or so - let's see if that one has it.

Razlaw
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Razlaw replied on Mon, Oct 14 2019 10:11 PM
That is so strange. I keep looking at my app to see if I can find some setting that might resolve the problem but am not seeing anything else.

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mbolo01
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mbolo01 replied on Mon, Oct 14 2019 10:15 PM
Have you tried to remove the M5 from your products in the app and add it back?

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Razlaw
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Razlaw replied on Mon, Oct 14 2019 10:16 PM
Are you able to listen to Tune In on the M5 normally without an alarm?

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ianpugh
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ianpugh replied on Mon, Oct 14 2019 10:25 PM

Yes - I can just press the top and Tunein plays. Quite frustrating as I’d like to use it as an alarm!

ianpugh
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ianpugh replied on Mon, Oct 14 2019 10:25 PM

Yes - I can just press the top and Tunein plays. Quite frustrating as I’d like to use it as an alarm!

ianpugh
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ianpugh replied on Mon, Oct 14 2019 10:28 PM

Yes I’ve done that a couple of times. I’ve even reset the  M5, uninstalled the app on iPhine and iPad, tried it on Android. I think I’ve done everything now!

Apart  from directing me to one of your earlier suggestions, B&O support have been very quiet since I reported it to them. 

I also have 4 other products in the app which don't have a radio function and I wondered if that could be the problem. So I removed them all and just added the M5 but still no luck.

Razlaw
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Razlaw replied on Mon, Oct 14 2019 11:11 PM
Hope you do not mind another thought that is probably wrong......Have you created any Favorite stations in Tune In? When I set an alarm I have to select one of my favorites.

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ianpugh
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ianpugh replied on Mon, Oct 14 2019 11:13 PM

I do appreciate every suggestion! I have a station set as favourite (FIP) and that is the one I am able to select for the alarm in the M5 itself way down in the deep menus with tiny fonts that are almost impossible to see at night on a phone. You can see it in one of my original screenshots.

mbolo01
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Il y a un truc qui cloche .... is your app itself connected to TuneIn (app settings, Radio), more or less what MJ was suggesting? If your app itself is not connected to TuneIn then it cannot select a TuneIn favorite.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

ianpugh
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Aargh!

The M3 arrived today and has exactly the same problem!

mbolo01
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ianpugh:

Aargh!

The M3 arrived today and has exactly the same problem!

Is your B&O App itself connected to TuneIn as per previous requests?

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

ianpugh
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So, there is no "Radio" option in the app for either the M3 or M5. Therefore the App cannot connect in the first place. However, in the M3 and M5 settings it IS connected to TuneIn.

it's exactly the same as in the screenshot above.

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