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Suitable settings on a router for B&O to function well?

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Hiort
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Hiort posted on Mon, Apr 1 2019 10:08 AM

I have recenty been "forced" by my internet provider and cable TV provider (COMHEM) to swap my older cabel modem/router for a never:

  • Manufacturer: SagemCom
  • Modell: WiFi Hub C2

Since the swap I can see constant "red lights" in the BeoTool app , telling there there are a number of inconsistancies (e.g products seeing others as offline) as well as that some products cannot access Beoportal.

These "redlights" come and go, so its not consistent.

I´m not using the built in Wifi. For the Wifi I use two Ubiquiti accesspoints.

Any advice?

Are there ports I need to open? I´m not that good with routers, and I did no reconfig the other router that worked fine with my equipment.

 

 

 

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

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Beobuddy
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I took a snapshot of Beotool and guess what, Beoportal problems.

What is Beoportal? Some kind of vault where they keep your TuneIn and Deezer credentials? To share these in event of adding new products?


kimhav
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kimhav replied on Tue, Apr 2 2019 10:15 PM

Well, was wondering myself, I've never used the BeoPortal, well at least not what I know of or can remember. So as already asked what good is it?

Another thought could be that the BeoPortal isn't available anymore with public dns records and that your old router had cached dns data. But, that's really reaching out for something. But, as I don't know what the BeoPortal does I can't really provide anymore input.

And just got to ask, are there any issues beside the BeoPortal what the Moment doesn't work? If there are any issues still, then try to use a IP scanner such as Advanced IP Scanner to see what shows up on your network.

Hiort
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Hiort replied on Wed, Apr 3 2019 7:19 AM

Tried to join BS1 from Moment this morning.

BS1 showed up under LINK  on Moment but no connection was established,,,

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

kimhav
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Might be the Sagem router that you have could have any specific configuration which isn't obvious so hard to say what it could be (for example blocking ports which the BeoPortal app needs). But, if you try to connect all of the involved equipment which should show up in the app to your external additional switch, meaning the Moment and the Ubiq AP, then at least there shouldn't be any firewall/router involved.

Hiort
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Hiort replied on Wed, Apr 3 2019 9:39 AM

kimhav:
But, if you try to connect all of the involved equipment which should show up in the app to your external additional switch, meaning the Moment and the Ubiq AP, then at least there shouldn't be any firewall/router involved.

I dont follow you here..   

You mean try to hardwire e.g my BS1 to the switch where Moment is connected and see if they can talk that way?

 

 

 

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

Hiort
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Hiort replied on Wed, Apr 3 2019 9:39 AM

**Double post**

 

 

 

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

kimhav
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kimhav replied on Wed, Apr 3 2019 10:06 AM

Hiort:
I dont follow you here.. You mean try to hardwire e.g my BS1 to the switch where Moment is connected and see if they can talk that way?

Yes, exactly, my understanding is that you have a switch connected to the Sagem router and I would suggest that you hardware as much as possible to this additional switch to see if it makes any difference.

Also, when the BeoPortal app indicates red, does that actually have any impact on the functionality of the Moment and BS1?

Hiort
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Hiort replied on Wed, Apr 3 2019 12:31 PM
Did this simple drawing of my network:

Note that Apple TV have no problems accessing Internet.

Main problem is that Moment cannot see that the other units are online (and vice versa)

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

Hiort
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Hiort replied on Wed, Apr 3 2019 12:38 PM

kimhav:

Also, when the BeoPortal app indicates red, does that actually have any impact on the functionality of the Moment and BS1?

No, I do not think so.

I see that other experience the same, with no problems in their setups.

 

 

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

kimhav
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kimhav replied on Wed, Apr 3 2019 12:52 PM

Hiort:
No, I do not think so. I see that other experience the same, with no problems in their setups.

Alright, so everything works as it should except that the BeoPortal doesn't seem to work proper? Just so that we're not on a ghost chase here :-)

So, if the focus is to get the BeoPortal app to work; well then we can ignore the other devices and focus on the app. For example I see that you have 2 powerline adapters which divides your network and each of the segment has an Ubiq AP. Does it makes any difference which AP your phone uses? Meaning, try to have ensure that the phone, Moment and BS1 to access the same AP. You can check this by using Ubiq management software such as the mobile app where you can check which AP the devices are connected to and kick them off a specific AP to get it to connect to the right unit. Even if your AP setup is cluster based, if an device is set in the middle between the APs they might stay on the wrong unit if the signal strength is similar. So for example if you have set the AP's to automatically update the firmware, depending on the update order a device can ending up using the "wrong" device.

 

Hiort
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Hiort replied on Wed, Apr 3 2019 1:33 PM

kimhav:

Alright, so everything works as it should except that the BeoPortal doesn't seem to work proper?

No, the problem is that Moment/BV11 and the other devices cannot see that the other are online. So multiroom between the devices and Moment does not work. Did work for a short time after powercycling Moment and BV11. 
kimhav:

For example I see that you have 2 powerline adapters which divides your network and each of the segment has an Ubiq AP. Does it makes any difference which AP your phone uses? Meaning, try to have ensure that the phone, Moment and BS1 to access the same AP. You can check this by using Ubiq management software such as the mobile app where you can check which AP the devices are connected to and kick them off a specific AP to get it to connect to the right unit. Even if your AP setup is cluster based, if an device is set in the middle between the APs they might stay on the wrong unit if the signal strength is similar. So for example if you have set the AP's to automatically update the firmware, depending on the update order a device can ending up using the "wrong" device.

No problems with the mobile. It roam seamlessly between the two APs. 

The BeoApp sees the Moment as online. 

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

kimhav
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Hiort:
No, the problem is that Moment/BV11 and the other devices cannot see that the other are online. So multiroom between the devices and Moment does not work. Did work for a short time after powercycling Moment and BV11.

For clarification, the Moment and BV11 are both connected via ethernet to the network and they can always see each other and communicate with any problem?

If the answer on the first question is Yes, that would then mean that it's primary wireless units that have problem to communicate with 1) Moment/BV11 and 2) with each other?

 

 

Hiort
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Hiort replied on Wed, Apr 3 2019 5:36 PM

I think I nailed the problem.

The cord coming from the ground floor switch (over the powerline adapters) was connected directly into the router (that worked with the old router) so my drawing was wrong on that point. When I connected to the switch rather than the router (as the image show), it works.

Case closed Smile

 

 

 

 

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

Hiort
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Hiort replied on Thu, Apr 4 2019 5:07 AM

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

kimhav
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Hiort:
The cord coming from the ground floor switch (over the powerline adapters) was connected directly into the router (that worked with the old router) so my drawing was wrong on that point. When I connected to the switch rather than the router (as the image show), it works.

When it comes to broadband routers from Telia, ComHem, etc. it's not unusual that some of the ports are reserved for specific trafic such as TV, Phone, etc. So that could be the case here, so do double check that each of the ports are actually plain LAN-ports on a switch and the ports that you previously used sounds like it was reserved for something so that you don't have any other devices connected to ports which doesn't work as you expect.

But, good that it was solved!

 

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