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David
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David posted on Sat, Feb 9 2019 9:59 PM

hi knowledgable people.

 

Purchased a Beosound 1 ex display earlier today from my local B&O store. But its been a nightmare. Software version is:

Version 1.17.22535.7625124
And it won’t update to latest. Beotool says Beoportal unreachable. Won’t connect, Deezer not working, chrome cast wont work etc etc etc
How do I manually update? 
Some one please help, I am at my wits end
David

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David
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David replied on Sun, Feb 10 2019 9:00 AM

Hi

 

yes, on Macbook now. Still nothing.

 

And isn't the firmware for all devices? Would be fine.

 

David

Ulrike
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Ulrike replied on Sun, Feb 10 2019 9:52 AM

No, firmware is different.

First enable automatic software update!

(I haven't done done this, because I want to keep the downloaded file)

I send you some screenshots how to do it from a windows PC:

 

 

 

 

 

 

 

 

 

 

David
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David replied on Sun, Feb 10 2019 10:02 AM

Hi

 

yes, done all that. still Nothing. Just says software up to date. So frustrating 

Gutted.

 

David

Ulrike
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Ulrike replied on Sun, Feb 10 2019 10:23 AM

Can you post a screenshot from your Mac/PC?

You may need this as well for sending it to Beocare ..

David
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David replied on Sun, Feb 10 2019 10:50 AM

David
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David replied on Sun, Feb 10 2019 10:54 AM

Millemissen
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David:

Purchased a Beosound 1 ex display earlier today from my local B&O store. But its been a nightmare. 

What did your ‘local B&O store’ do to help you?

MM

There is a tv - and there is a BV.

David
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David replied on Sun, Feb 10 2019 11:41 AM

Hi there

They are closed today sadly and I have work tomorrow. Ill email them in the morning and see what they say.

 

Just wish I had never bought it :(

 

David

Ulrike
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Ulrike replied on Sun, Feb 10 2019 4:28 PM

David,

ask Beocare for assistance:

 

https://bogo.custhelp.com/app/ask

David
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David replied on Sun, Feb 10 2019 5:31 PM

Thank you!

Razlaw
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Razlaw replied on Sun, Feb 10 2019 5:45 PM
You could also try going to the B and O Facebook page and using the Facebook Messenger function to contact B and O. I have done that a couple of times recently and received very quick and very good service, even on weekends.
Fansastic
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Is your product shown in the app? Is it set up as your device? Maybe this has something to do with your problem.

PaulGiles
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I am guessing that you also have the BeoTool APP?

Can you see it via the B&O APP? Quite often it will show software update required and you need to go into configure and manually do it.
PaulGiles
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This screen?

David
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David replied on Sun, Feb 10 2019 8:13 PM

Hi

 

yes, like that, but strangely mine doesn't show up the serial number or item number?

 

David

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