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BO north american market activity

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McRib
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McRib posted on Fri, Jan 11 2019 2:19 PM

Don't know if this is the right section or not but: Anyone have news/information with what's going on with North America's corporate division? In Chicago there was one remaining shop-in-shop B2 for the entire metro area. Was like this for many years but worked ok. Over the holidays I found out the B2 shut down just a few weeks ago (supposedly due to disputes between the retailer and BOA). Now, Chicago has zero physical retailers which is kind of BOA's "backyard" market region as corporate in right in the suburbs.

I also needed to inquire about some old cables, so called up BOA, since zero phjysical stores here, and I repeatedly get the "line disconnected" tone. Also found out the local authorized repair center, which also covers the entire Chicago midwest region, shut down a few weeks back, too. What is up here?

I feel like B&O the company is an airliner that's in a medium angle nosedive. At the last second the crew pulls up, saves the plane, but then they drift off again and the nose retips downwards. Repeat again and again...

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McRib
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McRib replied on Sun, Jan 13 2019 4:05 AM

Whaaaaa?

trackbeo
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expoman:
If you want good support call Bang & Olufsen Boston.  Only US store that has been in same location since 1988.
(Well, actually they moved a couple blocks...) Part of B&O Boston (beoboston.com) support quality comes from Atlantic Systems (atlantic-systems.com) in Hanover, Mass, which has been doing B&O repair since the 1980s too.  They will do walk-in/depot service, and claim to work on vintage items.  Alas, they once turned down some vintage work because they didn't have a spare old board, rather than digging in to attempt component level repairs.  Also it's a bit of a drive from Chicago...

MediaBobNY
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Puncher:
Their greatest fans on this site will continue to defend the company until the very end but they are falling in number, slowly, steadily, with an almost insidious certainty!

e.g. 'Razlaw'?  Whistle

Razlaw
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Razlaw replied on Sun, Jan 13 2019 2:12 PM

MediaBobNY:

 

e.g. 'Razlaw'?

 

 

Silly me. I thought this forum was for people who liked B and O. But sadly it has largely become a site to attack B and O and to personally attack individuals who dare to like B and O such as you two have chosen to do. I have said nothing in this thread except for facts and expressed a hope. As you two feel the need to attack fans of B and O generally and more specifically me, here are some more facts. I have been buying B and O for many years. I own a 32 inch Avant, two pairs of Beolab 4000s, Beolab 6000s, 1s, 9s, 12-3s, 20s, V1, 10-40, 7-55, Essence, Core, old BS1, BS2000, BS5, BS3000,phones, answering machine, Beotime, M5. Also at one point had a BV7-40. All products have worked flawlessly with only three exceptions, one problem 20 years ago that was taken care of by B and O, one problem 15 years ago that was taken care of by B and O, and now the known issue in the 20s. There is no other brand that I have purchased that has performed as well or has lasted as long. As for service, I live three hours from Chicago and B and O is sending someone to fix the 20s. As mentioned in another thread, Beosound 5s are no longer connecting to the domain they used.

 

I contacted B and O customer support Friday night and they have already contacted me twice this weekend. Yes I am sorry that Abt no longer sells B and O. But I still have another dealer three hours away, just in the opposite direction in Iowa.

 

So yes I like the products, yes they all work well for me, yes I receive very good customer support, yes I find multiple customer service replies on the weekend a good thing, and yes I hope for the best for B and O. I am sorry that somehow that is so offensive to you and makes you feel the need to engage in personal attacks. And with that I will conclude my participation in this thread.

 

 

9 LEE
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9 LEE replied on Sun, Jan 13 2019 2:53 PM

Razlaw, I'm not sure the negative feelings are, or were, expressed directly at you personally. Smile

You've clearly been treated well, have had great service from your products, and have also had great service from the B&O Dealers you've come into contact with. Good things happen to good people, so clearly you're a good person!

As regards everyone being 'on a downer' about B&O, why would you think that was?  Nobody complains when they're happy with a product or service - they just (on the whole) say nothing, or give the odd bit of praise when it's called for. It's a sad fact that the vast majority of people become vocal (and take to social media and forums) when they are unhappy, or displeased at least.

Nobody, unless deluded, would say that Bang & Olufsen as a company are on an upward trajectory when it comes to product range and customer support. Dealers are closing, service centres are closing, the brand portfolio is shrinking, and technology is moving forward so rapidly even products purchased less than 5 years ago for thousands of Pounds/Dollars/Euros are becoming defunct and not supported. Bound to leave a sour taste? Hell yeah. And these are the people who are vocal on here.

I'm very much a realist. I love the brand, and I understand that a combination of arrogance (internal) and the furious pace of new technology (external) has really caught B&O out.  There are some great people who are simply firefighting at Head Offices around the world. Staff number have been slashed and their workload has quadrupled. Also, from experience, a B&O enquiry isn't just a 30 second phone call. One issue can rumble on for days or weeks - it's never simple.

So, Razlaw, keep being upbeat. This reflects your experiences - and that's a good thing.  Conversely, be understanding of the people who are having negative experiences.  They are on here as B&O fans at the end of the day - otherwise they'd just delete their account, buy an LG and some Sonos, and never come back.

Lee

Jeff
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Jeff replied on Sun, Jan 13 2019 5:29 PM

MediaBobNY:

Puncher:
Their greatest fans on this site will continue to defend the company until the very end but they are falling in number, slowly, steadily, with an almost insidious certainty!

e.g. 'Razlaw'?  Whistle

What I find interesting is that for some reason, Raz claims to get a level of service no one else does. We hear story after story of Beocare and other issues, no one answers the phone, nonexistent response, a don’t care attitude if you do manage to get thru, service centers closed, no support, yet they’re sending people to,his house to solve his problems. Does that pass the smell test to anyone? Seems disingenuous to me, if it was coming from someone who's said good and bad things and not been both unwavering in saying everything is fine and more tolerant of the poor schlubs who have different experiences I’d find it more believable. As it is it definitely has an Alice Thru The Looking Glass quality. 

Jeff

I'm afraid I'm recovering from the BeoVirus. Sad

Sandyb
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Sandyb replied on Sun, Jan 13 2019 6:48 PM
Wow, talk about throwing your toys out if the pram.

I must have been imagining all the horrific problems I had with my Moment and BV14.

And my dealer must have also been imagining all the returned TV sets.

Evan
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Evan replied on Sun, Jan 13 2019 7:06 PM

beojeff:
There is still a great B&O store in Cincinnati. Ask for Per. He'll treat you well.

+1 here for Per.

Never been to the store in person, but he has helped me out over the phone a couple of times.

Beo4 'til I die!

trackbeo
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Razlaw:
I live three hours from Chicago and B and O is sending someone to fix the 20s.
Three hours -- ahh, one of the *nearby* suburbs then...;-)  (I used to drive in, as a "moment of luxury", and used to resent being charged 1.0 hours of labor for trumped-up "travel time" -- no longer, in either case!)

Razlaw:
But I still have another dealer three hours away, just in the opposite direction in Iowa.
Nice.  But who -- nobody is on B&O's website as an authorized dealer.  Is there someone who does used/refurb?  Or are they closed when you weren't looking, another casualty of DDSS (Danish Dealer Shrink Syndrome)?

Razlaw:
And with that I will conclude my participation in this thread.
Bummer.  I'd still like to know who the employer company is from the service tech...  (Did I remember to say "thank you"?)

Jeff
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Jeff replied on Sun, Jan 13 2019 8:09 PM

Sandyb:
Wow, talk about throwing your toys out if the pram.

 

 

I must have been imagining all the horrific problems I had with my Moment and BV14.

 

And my dealer must have also been imagining all the returned TV sets.

 

 

I hear the service guys are also bringing him a pony and a puppy too. 

Jeff

I'm afraid I'm recovering from the BeoVirus. Sad

poodleboy
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Jeff:

MediaBobNY:

Puncher:
Their greatest fans on this site will continue to defend the company until the very end but they are falling in number, slowly, steadily, with an almost insidious certainty!

e.g. 'Razlaw'?  Whistle

What I find interesting is that for some reason, Raz claims to get a level of service no one else does. We hear story after story of Beocare and other issues, no one answers the phone, nonexistent response, a don’t care attitude if you do manage to get thru, service centers closed, no support, yet they’re sending people to,his house to solve his problems. Does that pass the smell test to anyone? Seems disingenuous to me, if it was coming from someone who's said good and bad things and not been both unwavering in saying everything is fine and more tolerant of the poor schlubs who have different experiences I’d find it more believable. As it is it definitely has an Alice Thru The Looking Glass quality. 

Jeff, should someone offer you at-home service from 3 hours away, don't answer the door. 

Razlaw
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Razlaw replied on Mon, Feb 18 2019 4:31 PM

Multiple new support numbers on B and O web site, including North America, specifically the USA, available 24 hours a day.

https://www.bang-olufsen.com/en/support/contact

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