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Latest B&O App Update and Strange Moment behaviour

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David Coyne
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Sydney, NSW, Australia
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David Coyne posted on Fri, Mar 30 2018 12:53 AM

Happy Easter

This morning I downloaded the latest update of the B&O App. The update that was supposed to fix the 'no product' message appearing and rendering the app useless. Instead of fixing the issue (which previously I had only had once) my app is now completely unusable. I have deleted the app several times, reinstalled and I keep getting a no product message.

To add to this issue I have not been able to play one of my favourite tunein stations for days (ABC Jazz Australia). I have been able to airplay the station so the station itself is working. This morning to my pleasant surprise i could play the station again  via the app (before the no product issue). The station will not play via the moment however, yet other stations all play via the moment.

Im really getting frustrated with the constant software issues that render my products almost useless or frustratingly having to reset everything before I wish to use them.

Any suggestions? Maybe a SONOS is actually the best solution and I give up on Bang & Olufsen. SONOS is not as pretty but it works!!!

Regards

David

 

Beovision 8-40, Beocentre 6-26, Beocentre 2, Beolab 9's, Beogram 7000, Beogram 9500, Beo 5, Beolit 1000, 800, 700, 600, 400, Beocom 6's, Beotalk 1200

 

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petermc
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Australia
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Have the same problem too.

A lot of my favourite radio stations will not play on the Essence however if I switch over to the TuneIn app the stations all stream no problems.

Why is it so hard?

Peter
Lyle Clarke
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Lunderskov
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Some stations are changing a small but important thing on the back-end which led to you being able to select them but then they would never start playing. The fix has come to the app already, which is why it suddenly started working.

petermc, what stations are you having trouble with, can you list some examples? Also, are you on Essence mk1 or mk2?

ngnear
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ngnear replied on Fri, Mar 30 2018 9:05 AM
I was using the latest Beta version 1.7.0 12579 which had the „no products“ issue.

My wife told me a new release version (1.7.1) was showing up in the AppStore. According to the notes this solves the no products issue.

I deleted the Beta and upgraded.

Still the same problem sporadically, „no products“ but I can start the radio and music.

I have reinstalled a couple of times but still unstable.Sad

Why has the release version leapfrogged the Beta?

When can we expect a stable version?

Tim

Lyle Clarke
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Lunderskov
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Yes, it is frustrating, especially when sporadic. However please keep submitting your valuable logs via the app so MrAndersen & the App team have the data they need to solve all cases.

Millemissen
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Flensborg, Denmark
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In my case the new version of the app did NOT help ;-(

MM

There is a tv - and there is a BV.

mbolo01
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mbolo01 replied on Fri, Mar 30 2018 11:54 AM

Millemissen:

In my case the new version of the app did NOT help ;-(

MM

So far, no more "no product" message on my side

BS Moment, BS Core, BS Ouverture, BG 4002, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

poodleboy
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whack-a-mole in Dansk. mine works again.

mbolo01:

Millemissen:

In my case the new version of the app did NOT help ;-(

MM

So far, no more "no product" message on my side

 

 

 

Millemissen
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Flensborg, Denmark
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poodleboy:

So far, no more "no product" message on my side

 

Lucky you ;-)

MM

 

There is a tv - and there is a BV.

elephant
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Lyle Clarke:

Yes, it is frustrating, especially when sporadic. However please keep submitting your valuable logs via the app so MrAndersen & the App team have the data they need to solve all cases.

I had the “no product” re-appear over the Easter weekend with seemingly no Deezer access via Music however I was able to click a Favourite Track that started several hours of playing but I could not see what was coming up nor adjust the audio.

Now the “no product ghost has disappeared.

BeoNut since '75

elephant
Top 10 Contributor
AU
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Lyle Clarke:

Yes, it is frustrating, especially when sporadic. However please keep submitting your valuable logs via the app so MrAndersen & the App team have the data they need to solve all cases.

Submitted ...

BeoNut since '75

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