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Beoplay A1 shuts off during firmware update, loses connection

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rubatone
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rubatone posted on Sat, Mar 10 2018 6:26 PM

Dear Forum.

I have tried updating the firmware of my Beoplay A1 using a PC, using a Mac, using my Android phone, using my Ipad, with cable and also via bluetooth.

It´s just not working, how ever I try to du it the A1 shuts off after having downloaded about 40%, and the app/program says it has lost connection. I have now tried it about 40 times.

I have heard that a lot of people have had difficulties updating firmware with beoplay speakers, any suggestions? I have no other problem connecting to the app for example.

The reason I want to update the firmware is that I´m buying another A1 one for stereo-pairing and want them to have the same firmware.

 

Thanks in advance!

 

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mbolo01
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It worked fine for me on a Mac using the "BeoPlay Software Update" OSX application with A1 connected to the USB port.

BS Moment, BS Core, BL 18, BL 19, A6, M5, A1, H5

Yendys
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Yendys replied on Tue, Mar 13 2018 7:43 AM
It didn’t work for me with beoplay app. But connected via USB to windows 10 pc and update app work perfectly
Yendys
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Yendys replied on Tue, Mar 13 2018 8:03 AM
Also you can’t update it with the cable shipped with the A1 it’s only a charge cable. You have to use/buy a sync/data cable. Go figure premium product cheap cable. Wasn’t happy when I had to go and buy one...
Dyssegaard
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I have been able to update my A1 using my Macbook Air, the B&O update app for Mac, and the cable that came with the A1.

Unless the supplied cable was broken, I don’t think it’s necessary to buy a new one.

Best regards - Dyssegaard

Living room: Beovision 11-40, Beolab 8000 (front), Beolab 3 (back), Beolab 2 (sub), Apple TV 4, Chromecast. Dining room: Beoplay M5. Home office & garden: Beolit 12. Travel: Beoplay H8, Beoplay A1.

rubatone
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rubatone replied on Tue, Mar 13 2018 11:30 AM

Dear Yendy, thanks for your suggestion. I will try both PC and Mac with supplied and other USB c cables. I have a macbook air with latest os, My PC is also on win10 and I tried both the USB2.0 and 3.0 ports. The A1 shuts off when it has downloaded about 40%. It seems that the cable is working since it starts the data transfer but then the A1 shuts off after a whil. 

Have tried to have the A1 plugged in and on battery, same result.

Today I bought an A2, I will try to update the A2 also, just give me some time :) And then compare. 

Thanks everyone for suggestions!!! Keep em coming

rubatone
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Dear forum!

 

Now I have an updated Beoplay A1! I used the cable from when I bought the A2 Active, and updated from a mac with this USB-c cable, superfast and no problems. 

 

I looked closely on both cables (the one that is supplied with the A1 and the one supplied with the A2 active ) and I can´t see any difference comparing these two cables, they look exactly the same, but only the A2 active USB-c cable seems to work.

 

I put the A1 in "update mode" (pushed the A1 power button when the app asked me to) and from there it took only a minute.

 

Anyway, many thanks for all your help that resolved my update problem :)

Earle
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Earle replied on Fri, Mar 16 2018 4:56 PM

You might have just gotten a bum cable with your A1. I've updated my A1 with the supplied cable no problem.

rubatone
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It seems that both me and forum user "Yendy" had faulty or "no data" charging cables with our A1. I figured it was worth mentioning even if it is not the case for everyone.

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