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Beware of firmware version 1.15.16926

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Hiort
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Hiort replied on Fri, Dec 15 2017 12:41 PM
Roger:

Important to note that the only two products not getting a new firmware are the A6 and A9...

Roger

Agree. My bad

 

infoscape
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infoscape replied on Sat, Dec 16 2017 1:05 PM

All (i.e. BeoPlay A9) worked fine here until the 'automatic' downgrade of the firmware a few days ago, causing the ChromeCast service (and so the multiroom feature) to be completely disabled without any warning or remedy.

I do not wish to go into how a manufacturer thinks it is wise to purposively and 'automatically' disable a core and well-advertised feature of their hardware, causing customers hours of desperate searching, resetting and reconfiguring. 

Since it will take BeoPlay at least 3 weeks to solve this, I would like to get ChromeCast working like it did for many weeks. 

In short, is there any way to revert back to a previous firmware (without the involvement of a dealer)? 

Hiort
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Hiort replied on Sat, Dec 16 2017 2:01 PM
infoscape:

All (i.e. BeoPlay A9) worked fine here until the 'automatic' downgrade of the firmware a few days ago, causing the ChromeCast service (and so the multiroom feature) to be completely disabled without any warning or remedy.

I do not wish to go into how a manufacturer thinks it is wise to purposively and 'automatically' disable a core and well-advertised feature of their hardware, causing customers hours of desperate searching, resetting and reconfiguring.

Since it will take BeoPlay at least 3 weeks to solve this, I would like to get ChromeCast working like it did for many weeks.

In short, is there any way to revert back to a previous firmware (without the involvement of a dealer)?

I think only by the help of a dealer.

Send an email and ask Beocare.

 

Roger
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Roger replied on Mon, Dec 18 2017 10:23 AM

A quick update on my experience with the new SW for Essence mkII, BS1 and BS2:

  • Streaming from the B&O app is patchy at best: TuneIn seems fine, but Deezer is useless. Solved by using Spotify Connect from my mobile device.
  • BS1 never received the update. Products claims connection to BeoPortal is lost. Did a reset via B&O app, product found the new SW, downloaded and installed it - but then went missing from the network. Did a paper clip (hard) reset, and the setup completed. 
  • BS1 selects UK time, even if Norway is on CET. Time set manually, problem solved. 
  • Multi-room is better, only the Moment drops out (even when playing alone) for a second on a regular basis - the BS1/2Ess. drops the connection every now and then.

Roger

andy_js
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andy_js replied on Mon, Dec 18 2017 12:29 PM
I have the occasional drop out too, which I think is due to me living in an apartment block with cluttered airwaves. The problem could be alleviated if the BeoSounds buffered more of the music. Right now there’s no way they buffer more than a few seconds.
Hiort
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Hiort replied on Mon, Dec 18 2017 3:23 PM

andy_js:
I have the occasional drop out too, which I think is due to me living in an apartment block with cluttered airwaves. The problem could be alleviated if the BeoSounds buffered more of the music. Right now there’s no way they buffer more than a few seconds.

My experience is that BS1 is very sensitive to Wifi quality. When I upgraded my network with new accespoints providing significantly better signal strength I have no dropouts.

 

 

andy_js
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andy_js replied on Mon, Dec 18 2017 9:35 PM
Dropouts with WiFi are really unavoidable. If you look at how it’s implemented there’s a ton of logic to do with re-establishing connections, but you still have to ensure you are buffering enough because it can sometimes take a minute or two.

In my case I regularly get drop outs that last for only a few seconds and to me that shows it’s not buffering enough. Apple have the right idea with AirPlay 2 where they buffer the entire song.
Roger
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Roger replied on Tue, Dec 19 2017 7:06 AM

Master123456789:

Beocare just said - contact your local dealer.

No one who have troubles with loudness and using beo4 remote and the numbers on the stations?

Have anybody tried to reset the system and set it up again?

There are reported errors on the sound. Not sure if it is limited to loudness, or if there is a general degradation on some system. I can hear it on my Essence mkII.

Roger

 

Roger
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Roger replied on Tue, Dec 19 2017 7:16 AM

@HIORT: I've gone down the same route myself, but I must admit that the wifi handling of the current wireless systems from B&O are below par. I upgraded my Apple network to the new Extreme with a total of 6 access points, but this slowed down the network (each access point not connected by wire, so too much traffic between the points). I then spent a lot of money on having a MESH-network set up, as my main priority is data speed not B&O connection issues, and I now have 300 mbps throughout the home and no issues with the lack of wifi sweet spots (measured) - but the B&O wireless speakers still have dropouts and issues with wifi. No other products in hour home have any issues at all.

Not sure if this is due to the metal covering most of our BS1's and 2's, bad wifi gear in the products or faulty sw. Or a combination of all of them.

I'm beginning to get this Alfa Romeo moment with these products: they used to be great, they still look good - but on the inside everything is propelled by a Fiat engine. Alfa tries to turn the company around, perhaps B&O should try harder, tooLaughingRTFM

Roger

jimcaj
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jimcaj replied on Tue, Dec 19 2017 9:53 AM

jimcaj:
mbolo01:

 

Interesting, my A6 update historical does not have 17881

 

 

Ditto. Can someone explain the fw naming scheme? I just got ‘downgraded’ from 17474 (with flac indicator) to 17640 (no flac indicator) on my A6. How can one tell 640 is older than 474?

 

 

Thanks Smile

 

What's the story here. Anybody?

Roger
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Roger replied on Tue, Dec 19 2017 11:53 AM

The 17881 sw was a release target at several products - a release that had some issues for different products and for different reasons (identified before the release). For this reason B&O decided not to include the A6 and A9 for now (in the automatic download), but owners can contact their dealers that can request a download via ROS for a specific serial number. Once this is approved, 17881 will be available for download for the given A6 or A9.

Not sure if this was clear at allGeeked

Roger

jimcaj
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jimcaj replied on Tue, Dec 19 2017 12:47 PM

A6: If one look only at the version numbers. How can a higher version number 1.15.17640 then be a downgrade from the lower number 1.15.17474? I thought given the higher number, that it was the upgrade I'd been waiting for. I was wrong Smile

This is how my update history looked before version 1.15.17640 got installed automatically.

 

Roger
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Roger replied on Tue, Dec 19 2017 12:59 PM

The communication from B&O on this was confusing, but 1.15.17640 is a roll-back from 1.15.17881 - but I do not know of any (beside the beta testers) A6/A9 customers with 17881 installed.

The official release list is (A9 mkII, not the same as for A6 that you have shown):

13-12-2017: 17640

21-11-2017: 17474

16-11-2017: 1.15.17370

07-06-2017: 1.14.11188

02-05-2017: 1.13.10113 etc etc

Roger

 

 

jimcaj
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jimcaj replied on Tue, Dec 19 2017 1:39 PM

Ok, that makes sense.

So. Seen from my A6s perspective - it did receive a newer version 17640, from what it had before. B&O have removed the 'FLAC icon' code from 17640 present in 17474.

Thanks for the explanation. Less confused ... Smile

andy_js
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andy_js replied on Thu, Dec 28 2017 5:43 PM
Came back from vacation to find my BS1 & 2 running 17882. Multiroom problems are back. Come on Struer!
Roger
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Roger replied on Fri, Dec 29 2017 12:07 PM

Same here - and now even the Spotify Connect refuses to establish a connection to either device (BS1&2). 

Brilliant marketing: Xmas dinner party with a large room filled with BL18´s/19 and an Avant-75 + Moment on one side and a BS2 on the other side, but entertainment provided by a BeoPlay A2. 

Roger

AnalogPlanet
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Well, you’re not alone with endless problems. Welcome to the proud family of B&O/Beoplay owners.

Now my A9Mk2 refuses to pair with Essence Remote. One more reason I really don’t want to post into the thread about “B&O in 2018” lol. Just how incompetent B&O is with literally all products they sell today is beyond me.

bab
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bab replied on Sat, Dec 30 2017 1:49 AM

 

I purchased an A6 on Dec 22, hoping it would be Chromecast enabled. i immediately ran into many of the problems described in this thread. I guess I should have done some more research before shelling out the money... I contacted BeoCare and after a couple of days they provided the below response.

It is truly astounding that they're releasing SW without regression testing. In this day and age this should be standard procedure. It's also interesting to observe that the hardcore B&O customers (at least the ones participating in this forum) are tinkerers and experimentalists with a certain technical skill level. Back in the old days, B&O was the brand preferred by people without such inclinations. It just worked out of the box. These days, it seems you need an engineering degree to get anything labeled B&O to work (this includes yours truly, I should add!)

-bab

 

Thank you for contacting the B&O Play Support regarding your A6.

I am sorry you are not able to use Chromecast with your A6.

The reason is that due to the WiFi problems we have experienced with our A6 and A9 products, we have decided to perform a software roll-back for all customers, to the older but stable v.1.15.17640. That software was rolled out on Wednesday December 13th 2017.

This software fixed the important WiFi issue, but will unfortunately introduce some other side effects. However, those don’t affect as many customers as the WiFi issue affects. More specifically, those side effects include:
- Chromecast built-in will not work with the roll-back software
- The improvements that were done on the Essence Remote connectivity will not be included in the roll-back software
- Might experience some issues with multiroom

A new software update to both fix the WiFi problems and have the above mentioned improvements are not expected to be launched until after New Years.

So please check whether the version mentioned is the current software version for your A6, if so, and you wish to use Chromecast, and can live with the WiFi issues, then please give me the serial number and the log files, and we can manually push the latest software back out to your speaker, so you get Chromecast support back together with the WiFi issues.

Should you require further assistance, please do not hesitate to contact us again.

Kind regards,
B&O PLAY Support
Visit us at: B&O PLAY, The Journal and Facebook

 

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The following question has been received:

Contact Information

  • Email Address: 
  • First Name:
  • Last Name:

Question Reference # 171223-000123

  • Date Created: 23/12/2017 05.26 PM
  • Date Last Updated: 23/12/2017 05.26 PM
  • Status: Closed
  • Smart tag: 171223-000123 
Auto-Response By (Administrator) (23/12/2017 05.26 PM)
Phone home:
Phone Office:
Phone Mobile:
Product: Sound Systems  BeoPlay A6
 
Category: Installation/operation
  
Language: English
Customer By CSS Web () (23/12/2017 05.26 PM)
I have a brand new Beoplay A6. After unboxing it yesterday, the embedded Chromecast client is not discoverable by Google devices or smartphone apps around the house.

The critical events log displays the following error messages:
* Cast starter failed, stopping
* DSP error level: Service error
* Google cast doesn't start after update, disable google cast

Please advise when this error will be fixed, as it is unacceptable to market a product as Google Cast enabled when it isn't. The advertised Google Cast capability was a major reason why I purchased the product.

Looking forward to your response.

 

Jeff
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Jeff replied on Sat, Dec 30 2017 3:06 AM

Having been involved with s/w development for various defense contractors, the obvious lack of thorough regression testing by B&O shocks me as well. Definitely not standard procedure for the defense world, though how this plays out in most civilian companies I don't know, but it's obvious B&O considers it a waste time and manpower.

Jeff

Beovirus victim, it's gotten to be too much to list!

Hiort
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Hiort replied on Sat, Dec 30 2017 9:18 AM
Of course its not satisfactory that not all problems are fixed in one go.

I have however sympathy for that B&O take the decision to fix the problem (WiFi) that the majority of the customers suffer from, even if that causes Chromecast functionality to “disappear”.

They also give the possibility to stay on the release that support Chromecast.

 

Sal
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Sal replied on Sat, Dec 30 2017 6:20 PM

Frankly, I’m shocked at the level of grace and forgiveness that folks have given to B&O for what should be the most basic of competencies (i.e. WiFi) when it comes to SW functionality. That being said, what other choice do customers have who are beyond their return / refund period, or for those who have a significant investment in the brand.

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redfrog replied on Tue, Jan 2 2018 11:46 AM

fully agree

Jeff
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Jeff replied on Tue, Jan 2 2018 2:58 PM

Sal:

Frankly, I’m shocked at the level of grace and forgiveness that folks have given to B&O for what should be the most basic of competencies (i.e. WiFi) when it comes to SW functionality. That being said, what other choice do customers have who are beyond their return / refund period, or for those who have a significant investment in the brand.

Stockholm Struer Syndrome. But I agree with you, I've forgiven B&O some oddities and quirks over the years because I like the brand and the products, but not over anything nearly as serious as their s/w and wifi issues and what's going on these days. More things that were just their peculiar way of doing things that weren't like other companies but at least still worked.

Jeff

Beovirus victim, it's gotten to be too much to list!

jimcaj
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jimcaj replied on Tue, Jan 2 2018 3:10 PM

Often wonder what the real story is, behind all these software issues. These days, I'm happy that they don't just give up. Still hoping for that  A6 fix Smile

Hiort
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Hiort replied on Tue, Jan 2 2018 4:16 PM

Sal:

Frankly, I’m shocked at the level of grace and forgiveness that folks have given to B&O for what should be the most basic of competencies (i.e. WiFi) when it comes to SW functionality. That being said, what other choice do customers have who are beyond their return / refund period, or for those who have a significant investment in the brand.

If you refer to my post I cannot say I have that much "forgiveness". I was more referring to how B&O have handled the situation, and I think I would have taken the same decision regarding the release rollback.

Of course I do not accept faulty software in the first place.

 

 

Sal
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Sal replied on Wed, Jan 3 2018 2:27 AM

Hiort:

Sal:

Frankly, I’m shocked at the level of grace and forgiveness that folks have given to B&O for what should be the most basic of competencies (i.e. WiFi) when it comes to SW functionality. That being said, what other choice do customers have who are beyond their return / refund period, or for those who have a significant investment in the brand.

If you refer to my post I cannot say I have that much "forgiveness". I was more referring to how B&O have handled the situation, and I think I would have taken the same decision regarding the release rollback.

Of course I do not accept faulty software in the first place.

I wasn't singling out any one particular post, merely expressing a general opinion from this and other threads pointing to B&O's shortcomings and multiple fans (myself included in some instances) coming to their defense.

Roy
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Roy replied on Fri, Jan 5 2018 9:08 AM
Does someone knows if Deezer HIFI is still working on the A6 with release 1.15.1760?

Because I see FLAC flag on the Bang & Olufsen app when streaming to the Eclipse but not to the A6.

(Hopefully this is the correct forum for this question)

Beovision Elclipse 55”, Beolab 8000, Beoplay A6 and M5

jimcaj
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jimcaj replied on Fri, Jan 5 2018 9:21 AM
Roy:

Does someone knows if Deezer HIFI is still working on the A6 with release 1.15.1760?

Yes, it’s working on 1.15.17640. Just no indicator
Roy
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Roy replied on Fri, Jan 5 2018 9:41 AM
Many thanks for your quick response.

How do you know/ see that it plays in HIFI mode?

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Teletom
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Teletom replied on Fri, Jan 5 2018 11:34 AM
Above the picture of the album you see ‘Deezer FLAC’.
Roy
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Roy replied on Fri, Jan 5 2018 3:01 PM
I see the “Deezer FLAC” flag when streamed to my Eclipse but not when streamed to Beoplay A6.

Beovision Elclipse 55”, Beolab 8000, Beoplay A6 and M5

Teletom
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Teletom replied on Fri, Jan 5 2018 7:28 PM
Well, I stream Deezer Hifi to a Beosound 2, an Essence and a Beoplay M3. In each situation ‘Deezer FLAC’ is shown. The firmwareversions of these products are different from the A6, maybe that could be the reason, unfortunately I don’t know.
Roy
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Roy replied on Sat, Jan 6 2018 8:13 AM
Many thanks for your support Smile

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Hiort
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Hiort replied on Sat, Jan 6 2018 8:52 AM
Tried on my A6. No Flac indication.

 

Roy
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Roy replied on Sat, Jan 6 2018 6:53 PM
Thanks for checking

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mbolo01
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mbolo01 replied on Sun, Jan 7 2018 5:51 PM
Same here:

A6

V.s. Moment:

BS Moment, BS Core, BS 1, BL 18, BL 19, A6, M5, M3, A1, H5

Roger
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Roger replied on Fri, Jan 12 2018 8:55 AM

Quick update from Struer:

They are confident all remaining issues will be solved by the next sw update - expected released within 2 weeks.

Jon
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Jon replied on Fri, Jan 12 2018 9:28 AM
Roger:

Quick update from Struer:

They are confident all remaining issues will be solved by the next sw update - expected released within 2 weeks.

Oh excellent! What’s the current state of bugs in the A6’s most recent firmware? Have one arriving today - anything I need to know about beforehand? Smile
Roger
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Roger replied on Fri, Jan 12 2018 10:23 AM

A6 and A9 to be ironed out as well - you may want to consider not updating the A6 now unless you experience severe wifi issues, and instead wait for the new sw coming.

Roger

Jon
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Jon replied on Fri, Jan 12 2018 12:06 PM
Roger:

A6 and A9 to be ironed out as well - you may want to consider not updating the A6 now unless you experience severe wifi issues, and instead wait for the new sw coming.

Roger

Alright will do. Thanks! Smile
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