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B&O and there (not) software updates policy..

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jvdl
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jvdl posted on Mon, Sep 11 2017 10:56 PM

I read more and more questions and frustration about the (not) updates of B&O products (think of Avant, BV, Moment, etc.)  which means that there is no or not enough support for certain applications and / or other devices. (you see the same with other brands also: Samsung, LG I think there are in the Netherlands already law suits preparing/going on from consumer organisations)

Some examples:
Avant MK1 no Deezer connection more than an XML parser error
Avant MK1 no Spotify connection more
Avant MK1 no profile for BL50 speakers
latest software update November 2016!

Beosound Moment does not support Deezer High Fidelity lossless

Also from the BV corner I read/hear the same complaints about software updates.
Proberly there ar more productswith those software problems.

It may not be that a brand like B & O will let its buyers stand out by losing any updates, leaving functionality behind.


Buyers have counted down a lot for the B & O equipment, but it's not possible that you simply let these buyers stand in the cold.

I am (unfortunately) not an expert on the question of how B & O might be obliged to issue such software updates, since you may expect that the purchased B & O equipment should be able to function properly for a number of years, what you might expect from your durably purchased equipment.

I think there is even regulation, think of "Sale of Goods Act"

Perhaps this thread can contribute to this, maybe there is someone overhere having a entrance to Struer or they looking sometimes overhere?
John

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Emil Jensen
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I have a Eclipse,

But from the start I have choosen to only use the Apple TV4K.

It just Works, and it does it great. And it have all the apps.

And with PUC control, it feels like it is Integrated.

Forget about the bulit in streaming apps, and go for a Apple tv, just my opinion.

Beolab 20, Beolab 17, Transmitter 1

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Sandyb
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Sandyb replied on Sat, Sep 30 2017 11:10 AM

Yeah, thats been imminent for quite a while......

Chris
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Chris replied on Mon, Apr 16 2018 9:03 AM

I bought a couple of months ago a Sony for the kitchen, with perfectly working Netflix app on it.

I find it very sad that a television device of this price and age will not get an update to a Netflix app. And that I need different hardware to watch Netflix.

After the bad experience with the Beosound Moment, this is another serious reason not to look at Bang & Olufsen for media fun anymore.

No, don't tell me about licenses and B&O. For the premium price we pay to B&O hardware and software, licensing could not be the excuse...

 

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

Sandyb
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Sandyb replied on Mon, Apr 16 2018 9:28 AM

No TV whatever the price will be software bullet proof for a long time.

That applies to general software updates, delivery of promised features, or availability of apps.

Many TV's from big brands have had issues / failings when it comes to delivering at least one or two of the above.

I agree its not really acceptable, but it's just the world we love in.

It does make buyers think about what the most important aspect is : underlying panel technology, HDR capability, video processing or the software platform.

Its a shame that B&O TV's dont offer best in class on all the above 4 boxes, but then again i'm not sure anyone really does.

Personally, the software platform / app availability is the least important to me - the landscape shifts too much, brand arguments lead to services being pulled etc etc, so why would i by a TV expecting a full app set forever? Better to buy based on panel tech / HDR capability / video processing - add a streaming box (they're cheap after all).

Chris
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Chris replied on Mon, Apr 16 2018 9:50 AM

Sandyb:

No TV whatever the price will be software bullet proof for a long time.

That applies to general software updates, delivery of promised features, or availability of apps.

Many TV's from big brands have had issues / failings when it comes to delivering at least one or two of the above.

I agree its not really acceptable, but it's just the world we love in.

It does make buyers think about what the most important aspect is : underlying panel technology, HDR capability, video processing or the software platform.

Its a shame that B&O TV's dont offer best in class on all the above 4 boxes, but then again i'm not sure anyone really does.

Personally, the software platform / app availability is the least important to me - the landscape shifts too much, brand arguments lead to services being pulled etc etc, so why would i by a TV expecting a full app set forever? Better to buy based on panel tech / HDR capability / video processing - add a streaming box (they're cheap after all).

Sandyb, it's a nice answer you wrote, appreciate it. But don't try to find excuses for B&O.

Talking about that Netflix app, when I bought my television a couple of years ago. The app for Netflix was already included on most other television brands. And the excuse from B&O was lying at that time with licenses, now it's changed to old hardware.

It is just not acceptable for the price we pay. 

 

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

Sandyb
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Sandyb replied on Mon, Apr 16 2018 10:02 AM

Indeed, they havent covered themselves in glory (B&O that is)

The issue for their older TV's is that the smart TV engine they put in the older TV's was from a smaller supplier, so vulnerable in that sense.

Now they have LG's web OS, i dont think TVs like the Eclipse will suffer from the same "app withdrawal" issue, not to the same degree anyway.

So Eclipse owners have a strong choice of apps, and they should remain.

My point was more that because nothing can be guaranteed around app availability, i wouldnt chose a TV based on that, especially when a cheap streaming box can be had which is generally better anyway.

Of course that wont suit everyone, but again LG is a big vendor and B&O chosing them for the smart TV (and the apps that come with it) is a better offer than the older TVs had.

I dont have an Eclipse for the record.

Emil Jensen
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I have a Eclipse,

But from the start I have choosen to only use the Apple TV4K.

It just Works, and it does it great. And it have all the apps.

And with PUC control, it feels like it is Integrated.

Forget about the bulit in streaming apps, and go for a Apple tv, just my opinion.

Beolab 20, Beolab 17, Transmitter 1

Hiort
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Hiort replied on Tue, Apr 17 2018 9:56 AM

The app universe is a bit difficult, and I understand the challenges a small manufacturer like B&O could have.

I recently worked in one of the bigger videostreaming companies in scandinavia. The way things work is that the likes of Netflix, Viaplay, HBO Nordic decide on what platforms they want to publish their apps. They develop the apps to support the different platforms out there, like WebOS for LG, Tizen for Samsung, AppleTV and so on.

It require development resources to maintain and develop the app further to support the various changes the platforms introduce over time.

The streaming companies always make sure they have the right to withdraw the app, when e.g the cost for maintaining an app goes above what the benefit are to have the app published on that concerned platform.  

So with regards to apps I think the LG cooperation where WebOS is the basis for coming TVs should make the app experience far better that for the apps provided for Avant and Horizon. 

 

 

 

 

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