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The Beosound Moment Beta 2.x thread

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Sully
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Sully replied on Sat, Mar 24 2018 9:37 PM

Hi Liverpoolpete.

Did you try resetting the jukebox through the pin hole and unplugging the sound heart and your speakers from AC for at least 1 minute?
In my case, this solves an issue with powering off my Beolab’s 18 (no red light on the top of them). Hope this help in your situation.

 

Sully - Beosound Moment - 2 x Beolab 18 - Beolab 19

Paco
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Paco replied on Sat, Mar 24 2018 10:19 PM

I just updated my Beosound Moment to v2.2.2, what a release ! I am now listening Flac on Deezer Hifi seamlessly on my BL18+19. Release is also allowing Spotify Premium connection using B&O app.

Everything working perfectly.

v2.1 was a very stable release and I had to wait for a long time to get this last update... but it is definitely the one you need to unleash Moment full potential.

What a perfect day.... ;-)

Millemissen
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@Paco

Could you post a picture of how it/the jukebox looks when you send via Sporify from the app to it, please ;-)

MM

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Liverpoolpete
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Hi Sully,

Thank you for the help.I switched of and on at the mains and yes the speakers turn off.

However, the Re scan speakers to get a connection has taken me 30 mins of resets and rescanning the speaker set up. I am now listening to superb sound.

I am not confident that tomorrow when I want to listen the speakers will both come on and play without a stuttering start or worse needing a rescan in the sound setup.

With the speakers on all the time, the sound came on when required, and was more stable than the experience when the standby is working.

In other words permanently on speakers paused and started when needed worked well.

I will report back.

Thanks for your help. Does anyone else suffer a stuttering start as the speakers make or in some cases do not make their connection with their Moment?

I didn’t have these problems with my Beosystem 1900 or my 9500!

Roger
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Roger replied on Sun, Mar 25 2018 8:45 AM

I'm unable to get the panel to reconnect to the hub after switching 5 ghz channel. 

Had to switch channel as the previous one provided very slow speeds. But, now there is no connection between the two Moment components. The hub has a solid white LED saying it is connected, but once I re-enter the credentials on the panel it wipes them out and I have to start over again. And again. Done a pinhole reset, power on/off, unplugging (all the IBM PC tricks from back in the days...)... but no. Any tips?

Roger

mbolo01
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mbolo01 replied on Sun, Mar 25 2018 8:57 AM
Roger:

Any tips?

The JukeBox is 2.4 GHz only, you need a dual band WiFi spot if you need both frequencies for your devices

BS Moment, BS Core, BL 18, BL 19, A6, M5, A1, H5

Roger
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Roger replied on Sun, Mar 25 2018 9:06 AM

Forgot to mention that the Moment works fine when activated by BeoRemote One (Avant) or through the app. But no local control at all.

Roger

Roger
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Roger replied on Sun, Mar 25 2018 9:37 AM

Thanks for the tips, but through the thread and pm´s. Did a complete reset of the router (Orbi mesh) and the panel reconnected just fine. It is a dual band router. But I was puzzled when all I did yesterday, was changing the 5 ghz channel and the panel dropped out immediately. 

And all our Siemens Home Connect (2.4 Ghz) appliances dropped out as well - but they can stay off the grid permanentlyBig Smile

Wifi today is such a mess for customers - truly looking forward to the days of 5G GSM and eSim...

On a side note: Only Hiort replayed to the questions regarding John-from-Manchester (the guy from Manchester, England, with a B1 shop and his very own YouTube channel) where he had to replace the Moment in his shop, as it was obsolete, with the Core and was very surprised by the improved sound quality. As I am considering upgrading to BL50, any feedback on this would be very welcome - I love the user interface of the Moment, but sound quality is king...

Roger

Sully
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Sully replied on Sun, Mar 25 2018 2:14 PM

I had a lot of connection drops with my Beolab’s 18 and my moment using an Orbi router. I suppose this was due to frequencies used for backhaul network between Orbi router and satellite. So I decided to switch to another wifi solution and it works much better now.

Sully - Beosound Moment - 2 x Beolab 18 - Beolab 19

Sully
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Sully replied on Sun, Mar 25 2018 2:24 PM

@Liverpoolpete

Hmm, it looks like you have frequencies issues with wifi networks (yours or neighbors). Try using a fix channel on your wifi router or try disabling the 5 GHz network.

Changing the location of the moment can also help sometimes.

Sully - Beosound Moment - 2 x Beolab 18 - Beolab 19

Liverpoolpete
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Hi Sully,

I have skyq and a sky router which to begin with was a nightmare but in recent months has worked well, so I don’t want to change too much.

I have checked that my wi fi channels are the ones not used by neighbours.

Today , the switch on listening experience has been good , but again I noticed that my BL 20 speakers had not switched off on standby.

I switched the system mains off for a minute restarted and have both channels working, and one cycle of standby and on again worked well in that the speakers logo switched off.

I waited a couple of minutes then switched on again, and it is working, it took 20 seconds to get the first track stable with good sound on two channels.

When the speakers are not going to standby the music starts with no delay.

Is it a problem if the speakers are left in the logo on state for days at a time?

I assume they don’t use much power when not playing music?

I posted earlier, but it doesn’t seem to have been received, so apologies if there are two similar posts
Sully
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Sully replied on Mon, Mar 26 2018 8:56 AM

Did you try to do a reset on each speaker ?

Did you try to upgrade the firmware on the speakers (need Transmitter 1 or to go to your dealer) ?

Perhaps it could help ?

Sully - Beosound Moment - 2 x Beolab 18 - Beolab 19

laseralex
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mbolo01:
Not sure if it is only beta software related, Moment and/or app, or if I missed it previously, but you can now configure alarms on the Momemt

 

Wow, this is fantastic!  Now I just wish I could buy another Moment for my bedroom.  :-(

beojeff
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beojeff replied on Wed, Apr 4 2018 12:52 PM

laseralex:

mbolo01:
Not sure if it is only beta software related, Moment and/or app, or if I missed it previously, but you can now configure alarms on the Momemt

 

Wow, this is fantastic!  Now I just wish I could buy another Moment for my bedroom.  :-(

I have a second Moment for the bedroom and love it. I can start music on the Moment and carry the music over to the BeoLab 3500 in the ensuite shower. I have an Essence wall remote in the ensuite bathroom that is configured so that a short press plays the music from the Bedroom Moment and a long press plays the music from the living room Moment. I have a BeoLab 3500 and Essence wall remote in the guest bathroom configured the same way.

Hiort
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Hiort replied on Wed, Apr 4 2018 1:42 PM

beojeff:

I have an Essence wall remote in the ensuite bathroom that is configured so that a short press plays the music from the Bedroom Moment and a long press plays the music from the living room Moment. 

I was not aware of this possibility.

How do you configure the Essence remote to do that trick?

 

 

Lyle Clarke
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On the topic of bedrooms, the Moment has the alarm functionality now too so it can wake you up to the sound of your favorite radio station in the morning. To set it up use the latest version of the Bang & Olufsen App.
mbolo01
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mbolo01 replied on Wed, Apr 4 2018 6:08 PM
Lyle Clarke:

the Moment has the alarm functionality now too

This is what i discovered while playing with the app and i informed the forum on March 12 in this thread.

Question: why don’t B&O communicate better when new features are available?

Talking about the app: when will we see a better integration with the Moment? particularly the album cover management when DLNA music is initially controlled from the JukeBox.

BS Moment, BS Core, BL 18, BL 19, A6, M5, A1, H5

Lyle Clarke
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Thanks for your feedback about improving our communication. When you discovered the feature via the preview version of the B&O app we were still ‘evaluating the experience’ and had not decided yet whether we would release. However it was immediately very well received (and essentially came for free) so we decided to release even without UI on the Jukebox. As the Moment is discontinued it was decided not to make broader communication.

Regarding the DLNA improvements you ask about, we have improvements in the pipeline and will reach out selectively when ready to test with different systems. (Unfortunately, for a ‘standard’ there is a lot of variety to be managed with DLNA).

beojeff
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beojeff replied on Wed, Apr 4 2018 9:13 PM

Hiort:

beojeff:

I have an Essence wall remote in the ensuite bathroom that is configured so that a short press plays the music from the Bedroom Moment and a long press plays the music from the living room Moment. 

I was not aware of this possibility.

How do you configure the Essence remote to do that trick?

 

It's all in the mapping on the NL/ML Converter. Since I rarely use TuneIn, I chose to map the "Radio" function from ML to trigger a "Music" function on the second Moment.

Hiort
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Hiort replied on Thu, Apr 5 2018 7:38 AM

beojeff:

Hiort:

beojeff:

I have an Essence wall remote in the ensuite bathroom that is configured so that a short press plays the music from the Bedroom Moment and a long press plays the music from the living room Moment. 

I was not aware of this possibility.

How do you configure the Essence remote to do that trick?

 

It's all in the mapping on the NL/ML Converter. Since I rarely use TuneIn, I chose to map the "Radio" function from ML to trigger a "Music" function on the second Moment.

I was more wondering how you can set the remote to do different things dependent on "long press" or "short press".

 

beojeff
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beojeff replied on Thu, Apr 5 2018 12:39 PM

Hiort:

beojeff:

Hiort:

beojeff:

I have an Essence wall remote in the ensuite bathroom that is configured so that a short press plays the music from the Bedroom Moment and a long press plays the music from the living room Moment. 

I was not aware of this possibility.

How do you configure the Essence remote to do that trick?

It's all in the mapping on the NL/ML Converter. Since I rarely use TuneIn, I chose to map the "Radio" function from ML to trigger a "Music" function on the second Moment.

I was more wondering how you can set the remote to do different things dependent on "long press" or "short press".

When in IR mode, a short press on the play button sends the "RADIO" IR command while a long press on the play button send the "CD" IR command. This has always been the case.

FYI, I also tried some of the undocumented "extra" Essence remote modes to try to use an "A.AUX" command, but got strange results.

Paco
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Paco replied on Sat, Apr 7 2018 8:34 AM

iPhone "B&O App" Screens linking Spotify Premium to the Moment

 

Moment screen while playing Spotify Premium

Comment: Soundin good but not as good as with Deezer Hifi (Flac)

Millemissen
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Paco:

Moment screen while playing Spotify Premium

No cover pic, it seems?

MM

There is a tv - and there is a BV.

donderbeestje
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Hello Liverpolpete,

I 'm new on this forum. I read your problems and I had simular problems with my BM and BL18 + 19. Spent all evenings resetting for 2 years and found it the most unstable music system I had in more than 40 years. Finally after the update of the Moment 2weeks ago nothing was working anymore and the speakers didnt switch off anymore. Completely frustrated I called my dealer. He sent someone to upgrade the Beolabs. Now everything is working perfect for the first time in years. It appears that the software/firmware in my BL18 and 19 didnt automatically update. From now on they will. The specialist also told me (as I allready expected) that the Moment was intoduced 3 years too soon and is just right now ready for full use and enjoy. Big Smile

I hope it will stay this way for at least 5 years because one more issue and I'll sell everything and change to Sonos.
Chris
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Chris replied on Mon, Apr 9 2018 1:20 PM

donderbeestje:
The specialist also told me (as I allready expected) that the Moment was intoduced 3 years too soon and is just right now ready for full use and enjoy.

I have been silent for a year in posting on this forum.

But what you are referring to that is total untruth, and a B&O technician should certainly know that before he is telling this statement to you.

The Moment as a music system is unique in the world of sound hardware. It is indeed an invention of B&O, but its remarkable quality has come thanks to the unwavering insight of B&O and close cooporation of many Beoworld members.

Thanks to this never seen cooperation between factory and users, we now have a very good system that you can enjoy after all the efforts.

I do not have any knowing of another sound hardware factory in the world, who keep an intense account of the wishes of the buyer.

 

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

lonfred
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lonfred replied on Mon, Apr 9 2018 1:28 PM
The Moment works really good now. Perfect with Timer and with Spotify connect! I hope they will release a new hardware soon with this software. Finally they did it! Thanks B&O!
koning
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koning replied on Mon, Apr 9 2018 1:50 PM

Thanxs B&O????

You are paying for a good working product.

Now after 3 years the systems works flawless.

Stop thanking B&O....you paid enough money for it

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andy_js replied on Mon, Apr 9 2018 2:08 PM

koning:

Thanxs B&O????

You are paying for a good working product.

Now after 3 years the systems works flawless.

Stop thanking B&O....you paid enough money for it

Well said.  After years of being told I need to hard reset the thing every week to prevent it from getting unresponsive and that my network was responsible for all of the connection issues they finally fixed the software.  I love the Moment now, but my God what horrendous customer service.

donderbeestje
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I agree with you Koning. I spent more than 10k for an instable system. So I expect no problems for the next 5 years ! 2 years Of frustations is enough for such an amount of money. I recently read a review of someone who received paperclips for his birthday to reset his BM every party he gave. People defending a system that can not work continuously without the help and coorporation of the forums members must be B&o guys. Please admit failures !! Wink
lonfred
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lonfred replied on Mon, Apr 9 2018 3:07 PM
I agree with you guys. But finally (3years to late) they Delivered a product that is now working as it should have been done from start.... My next big software failiure is my my Full Fat Range Rover. Maybe they guys that they fired at B&O has been started to work at Land Rover.... :-( It seems like faulty softwares is an never ending story...
Chris
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Chris replied on Mon, Apr 16 2018 10:18 AM

My Beosound Moment has been on the attic room for almost a year, and last week I recovered it. Curious as I was about the novelties and improvements of the latest software.

To be honest, it is bettered... a lot. But I am not going to stand cheering now, the DLNA is still thumbs down.

Been connecting in the past week some several music servers, Servio, Twonky, Minimserver... it is doing the job as supposed with a library of some 5000 music files. As soon as the Moment is trying to collect my complete library of + 30000 music files, the harvest is going on for days and days...

No excuse for the Moment now, every music file is tagged and corrected to appear perfectly on the screen. The network is of perfect quality also.

Why is my Cambridge audio streamer doing it all as supposed?

Beosound Moment, perfect system for smaller libraries of music files, Deezer HiFi and TuneIn. Back to the attic room!

 

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

mbolo01
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mbolo01 replied on Mon, Apr 16 2018 9:29 PM

Chris:
library of + 30000 music files, the harvest is going on for days and days...

Could be related to a bug I reported several times where the JB does not reflect the real DLNA collection processing status.

A 41k library full scan should take 3 to 4 days max to complete, in Expert mode a manual rescan should take less than a day depending on the number of changes, but the JB will continue to show DLNA collection processing message even when DLNA collection is complete. You'll notice in the notification screen that artists/albums/tracks counts are no longer progressing and never reach the final numbers. To clear the message, I usually stop/start the SH, et voilà, you can even see a DLNA processing completion message with the correct number of items.

Could also be related to not using he Expert mode as any change to the DLNA server status, such as last played tracks playlist, is considered by the Moment to be a change requiring a rescan, thus the continuous scan as you play DLNA music ..... with has a much more visible and painful impact on large libraries like ours.

The combination of the DLNA Expert mode and the new app saved my music experience with the Moment.

When I add new DLNA content that I want to play straight away, I use the app, which was not possible with the previous app.
Then from time to time I perform a DLNA library rescan to index and MW integrate the new DLNA content into the Moment library.

BS Moment, BS Core, BL 18, BL 19, A6, M5, A1, H5

Chris
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Chris replied on Mon, Apr 16 2018 11:20 PM

mbolo01:

Chris:
library of + 30000 music files, the harvest is going on for days and days...

Could be related to a bug I reported several times where the JB does not reflect the real DLNA collection processing status.

(...)

When I add new DLNA content that I want to play straight away, I use the app, which was not possible with the previous app.

Dear mbolo01.

Your explanation of the bug is correct. That is indeed the case. The JB is not showing what is actually happening, and shows a completely different view from what the app is showing. The Moment is made for small music enthousiast and not for the large collectors in music files as we both are..

The Moment is now back to the attic room, I'm not planning in spending more time on it.

I had lots of patience with that Moment and the HQ in Denmark, now I'm really tired of it and not touching that apparatus and its problems for almost a year was feeling very good. I bought another network streamer from another brand, who has been faultless from the first day with my large collection and this player gives me the pleasure in doing what it suppose to been made for... listening to music.

Finally, listening and enjoying our music collection is the main goal, not being constantly busy to get a flawed player in order that actually had to be done by b&o itself.

 

 

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

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Paul replied on Thu, Apr 19 2018 11:44 PM

I am also a persistent perseverant of the Moment and while I do agree with Chris that our job should not be to spend our lives as 'no paid product support' for something so expensive,  there is a particular joy in seeing our perseverance and feedback paying off in a better product. It is clear B&O made a big mistake in the early execution of a fantastic concept but it gets better every time there is an update. So I'm ok with it as long as it continues with a team and a leader who are clearly committed to honoring the original design and experience goals of the concept.

As far as the latest SH update this week goes - I believed a network issue was being caused by some interference in my wireless network - I have the moment wirelessly connected to beolab 8000's via receiver 1's along with a beloab 19 and BS90000 with ML/NL converter an all wireless setup - power cables excepted. This update solved the problem of the speakers not switching off or doing so intermittently. 

Of course none of it should happen. I have Roon in another Room  with another sound system with a properly huge catalogg and it works flawlessly every time.

But it will never beat a 20 year product investment that sounds and looks as well integrated as it is, or rather as well integrated as it's on its way to being. 


 

Paul
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Paul replied on Thu, Apr 19 2018 11:44 PM

I am also a persistent perseverant of the Moment and while I do agree with Chris that our job should not be to spend our lives as 'no paid product support' for something so expensive,  there is a particular joy in seeing our perseverance and feedback paying off in a better product. It is clear B&O made a big mistake in the early execution of a fantastic concept but it gets better every time there is an update. So I'm ok with it as long as it continues with a team and a leader who are clearly committed to honoring the original design and experience goals of the concept.

As far as the latest SH update this week goes - I believed a network issue was being caused by some interference in my wireless network - I have the moment wirelessly connected to beolab 8000's via receiver 1's along with a beloab 19 and BS90000 with ML/NL converter an all wireless setup - power cables excepted. This update solved the problem of the speakers not switching off or doing so intermittently. 

Of course none of it should happen. I have Roon in another Room  with another sound system with a properly huge catalogg and it works flawlessly every time.

But it will never beat a 20 year product investment that sounds and looks as well integrated as it is, or rather as well integrated as it's on its way to being. 


 

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kimhav replied on Wed, Apr 25 2018 10:57 AM

Well, the latest SoundHeart v2.2.21800 beta makes the entire unit kind of useless as it's now seems that the indexing is hogging the CPU in such a way that what ever is playing is stopping. Also, it seems stopping once a while now for what ever reason that it feels like. While, there have been frustrations, this beta really puts it to the lowest end that I have had on my side.

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Hiort replied on Wed, Apr 25 2018 11:21 AM
kimhav:

Well, the latest SoundHeart v2.2.21800 beta makes the entire unit kind of useless as it's now seems that the indexing is hogging the CPU in such a way that what ever is playing is stopping. Also, it seems stopping once a while now for what ever reason that it feels like. While, there have been frustrations, this beta really puts it to the lowest end that I have had on my side.

Is it DLNA content you have problems with?

 

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poodleboy replied on Wed, Apr 25 2018 12:11 PM

It is not easy for me to believe that the same B&O people who come on BeoWorld to say all nice things about all the great B&O feedbacks and how the company appreciates and listens to them can hide away from people who bought this deeply flawed product.  A company with DNA of quality and customer values would be humiliated. The new B&O must be of the millennial value "it is not my problem so it does not really exist". 

I tested video games alpha and beta for years and the definition said that you beta test before you sell and you update software that actually fixes the problem for all without causing a new problem. Or you lie. Or you give up and say you are sorry and make restitution. B&O leaves you with a BS3 or BS5 and Encore or BeoCom5 or BeoPlay or Moment and few dealer to blame. Unsorted flagship speakers? Are you kidding? If you think to buy a TV or anything more than 10kg and the repair isn't in your city you need to really consider. And don't even think about pre-owned unless it is vintage. 

If you are too rich to care, you still deserve better. 

BS9000, Essence, BeoLit12, MX4200, BL3000, BV11-55

Hiort
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Hiort replied on Wed, Apr 25 2018 12:37 PM

poodleboy:

It is not easy for me to believe that the same B&O people who come on BeoWorld to say all nice things about all the great B&O feedbacks and how the company appreciates and listens to them can hide away from people who bought this deeply flawed product.  A company with DNA of quality and customer values would be humiliated. The new B&O must be of the millennial value "it is not my problem so it does not really exist". 

I tested video games alpha and beta for years and the definition said that you beta test before you sell and you update software that actually fixes the problem for all without causing a new problem. Or you lie. Or you give up and say you are sorry and make restitution. B&O leaves you with a BS3 or BS5 and Encore or BeoCom5 or BeoPlay or Moment and few dealer to blame. Unsorted flagship speakers? Are you kidding? If you think to buy a TV or anything more than 10kg and the repair isn't in your city you need to really consider. And don't even think about pre-owned unless it is vintage. 

If you are too rich to care, you still deserve better. 

Moment is clearly a product that was launched way to early, and B&O greatly misjudged the efforts. We all know that and it has been discussed a lot.

Looking forward, Moment has been developed further by a great software development team to a really nice product. Probably the last music system from B&O worth the name.

 

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poodleboy replied on Wed, Apr 25 2018 8:53 PM

Hiort:

Moment is clearly a product that was launched way to early, and B&O greatly misjudged the efforts. We all know that and it has been discussed a lot.

Looking forward, Moment has been developed further by a great software development team to a really nice product. Probably the last music system from B&O worth the name.

Whilst I commend your attitude and resilience, can you imagine your own experience had you not been a constant participant in the sorting-out process? 

B&O catalog does not promote the opportunity to experience the evolution of the product from poor to "as-advertised" over a 3+ year period. It is not sold as a "handyman special". And let's not forget, Moment is now a FORMER product. I am sure owners of BL50 and 90 are waiting for their paid-for features to and quirks to be addressed. 

My Essence 1s no longer work with the B&O app. Must use Airplay for Tune-in and Spotify. My office has Tune-in on an MX4200 and BL3000 using the Beo4 (and a little line converter for Roku). That kit is decades old. 

BS9000, Essence, BeoLit12, MX4200, BL3000, BV11-55

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