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Beosound 5 Spotify, internet connection

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gysse2004
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gysse2004 posted on Thu, Sep 1 2016 9:31 AM

Wierd problem has arrised. Over a period of a couple of days, my Beosound 5 will not connect to Spotify.

in red text, is says "no internet connection" when Spotify is selected, but it is connected. The Radio part works fine.

anyone ?

peter

Beovision eclipse 65, Beolab 50, Beolab 18, Beovision 11, Beolab 3, Beolab 2, BeoVision 10, MLGW, BeoLink converter Nl/Ml, Beosound 5, BLGW

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Carolpa
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did anyone searched at Spotify, if it still supports Windows XP.

maybe they don't accept connections from XP.

lano
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lano replied on Thu, Sep 1 2016 6:47 PM
Same problem here. Internet connection says no, bit N.radio works.
gysse2004
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I think you are right about Windows, if I go into the service menu, internet explorer cannot go online..

 

peter

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Razlaw
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Just checked my Beosound 5. Same problem. I have been thinking about canceling Spotify as Deezer Elite sounds so much better. But I liked the functionality of Spotify on the Beosound 5. This makes the decision for me...time to cancel Spotify.

Duels
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Duels replied on Thu, Sep 1 2016 8:34 PM
Are we sure this is permanent Razlaw? Might be worth giving it a bit of time to see.
Razlaw
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Found this post on Spotify that as of right now says it was posted 16 hours ago. Looks like the problem may not be just with Beosound 5s.

https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Offline-error-no-internet-connection-available/td-p/1433245
Duels
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Duels replied on Thu, Sep 1 2016 8:38 PM
Razlaw:

Found this post on Spotify that as of right now says it was posted 16 hours ago. Looks like the problem may not be just with Beosound 5s.

Good find Razlaw. I say let's wait and see. I've already started wondering whether to add an essence to my BS5 or whether to switch to a moment. Hopefully neither will be necessary.
Razlaw
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I have an Essence also.  But sometimes the Beosound 5 is just more enjoyable to use. Turning the wheels and having the cover art displayed on it and enjoying the product along with the music.

Duels
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Duels replied on Thu, Sep 1 2016 9:06 PM
Agreed. I really enjoy the tactile feel of using the BS5.
Razlaw
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I contacted Spotify support and received a quick reply asking for more details. I have sent them further details, as well as pictures of what the Beosound 5 is displaying. I also sent them a link to this thread so they could see that my problem is not an isolated single Beosound 5 problem.
Iceman10245
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I have the same problem - Spotfy does not function, but N.Radio

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gysse2004
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Reply back from Struer, they are working with Spotify to find a solution asap..

''Tak for din henvendelse til Bang & Olufsen kundeservice vedrørende den manglende adgang til Spotify fra BeoSound 5.
Vi er opmærksomme på problemet og arbejder sammen Spotify på at finde en løsning hurtigst muligt. 

Med venlig hilsen
Bang & Olufsen a/s''

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Duels
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Duels replied on Fri, Sep 2 2016 8:32 AM
That's good to hear.
Rob - Danish AV
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What's that in English? Sorry!

Carolpa
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interesting would be if one installs Google Chroome or Firefox as preferable browser on the BM5.

what would happen than?

 

I can't test it anymore.....................Sad 

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