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Beoconnect for Beosoud 5 - not for Windows10?

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sorenfelden
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sorenfelden posted on Thu, Apr 28 2016 8:21 PM

The Beoconnect icon suddenly disappeared from the task line on my laptop, recently udgraded to Windows10. Hitting the Beoconnect button on the desk didn't trigger any reaction what so ever so I decided to delete the app altogether and downloaded it again from B&Os website. However, Beoconnect Install Shield Wizard does seem to download but does not open. I checked on B&Os download website and almost fell off my chair when reading "There is no support for Windows 8.1 and onwards". Excuse me??? Does that mean that B&O have rendered it impossible to use Beoconnect on PCs running Windows10? I cannot believe that to be true - B&O have sold this product until quite recently and surely cannot treat their customers so badly as to stop an essential service that is essential to the very functioning of the product? In that case that will be a clue to never ever buy a software based producs from B&O ever again, whether audio or video.

And if this nightmare reakky is true how do I rescue the music that is already on the Beomaster 5 (and pease, I am not very good at the technical language so any advice please in laymans language :-)). And is there any way to continue using Beosound5 as it is intended, i.e. adding new music?

Help much appreciated! 

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Solex
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Solex replied on Mon, May 16 2016 12:35 PM

My Beoconnect, also latest version 1.0.7.0. still working on my windows 10 pc (updated win10 to latest version) in compability mode windows 7. Right click on Beoconnect...properties...compability

 

Beovision 10-46, Beo6, Beosound 5+ Beomaster 5, Beolab 12.2, Beolab 12.3, Beocom 6000

Beasley
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Beasley replied on Wed, Jul 11 2018 12:35 PM

Hi, all.  I'm trying to divine how long the workaround "Solex" described (on May 12 2016) might remain available.  After upgrading to Win 10 in late 2016 I sent BeoCare article 2232, Transfer music via Windows Explorer to BeoMaster 5/BeoSound 5, asking if that procedure works in Win 10.  BeoCare gave me same answer it gave Solex, that the workaround would work "for now".

Fast forward to "now"!  Since our BeoSound 5 was new, we've had connection problems.  We belatedly learned it was positioned at a greater distance from BeoMaster 5 than B&O recommends, so a balun was installed.  Because all baluns fail over time, we're now on our 3rd.  Worse, now our BS5 "freezing" problems have worsened, likely due to a failing balun.  What happens: BeoSound 5 LED flashes, and to fix, instead of simply restarting BeoMaster 5, we now have to remove BeoSound 5 from its wall bracket, unplug & replug its power cord, then remount.  This isn't easy! 

So we're now working with B&O to reposition BeoSound5 contiguous to BM5, eliminating the balun and hopefully solving our "LED freezing" problem.  Drywall repair and painting will be needed.

But my fear isn't home repairs, it's continued availability of BeoConnect for Windows.  I don't want to reposition BS5, then due to some unforeseen future event, discover that the only version of BeoConnect that's available for download either (1) won't install on a Win 10 machine, or (2) will install but won't enable me to see my BM drive. I have BeoConnect 1.0.7.0 now, with which the workaround works.  But yesterday, before proceeding with my project to reposition BS5, I double-checked the BeoConnect for Windows download page, and I saw only a NEWER version of BeoConnect = 1.6.0.0.

Seeing only this newer version of BeoConnect for Windows scares me!  If I were to lose 1.0.7.0, presumably I'd have reinstall BeoConnect, but I'd have available only an untested/unknown 1.6.0.0 (or possibly some later-yet version).  At that juncture, if that newer version didn't enable seeing the BM drive, I'd be unable to transfer new music... which would, in effect, spell the death of our BeoSound 5.

My B&O dealer suggested an alternative: upgrade to BeoSound Core and Deezer.  Problem is, we love the music we already own, and much of it is "historic" opera, jazz and blues.  I don't see us as streamers because, for example, when we listen to an opera, we want a *specific* performance.  For an opera, I fear we'd be picking thru some streaming service to locate "our" specific performance (and we'd expect to battle metadata "howlers"), then trying to locate all its tracks!  Or worse: we could discover our streaming service doesn't make available our favorite (old) operas, blues, and jazz.

Does anyone have advice?  Or suggestions as to whom in B&O I could pose these software continuity concerns and get reliable answers?  (Getting thru to Tech Support is nasty: phone line always busy, with no option to leave your # for callback.)  I hope this finds everyone well.  Thank you.

[<b>edited by:</b> Beasley at 2:27 PM (GMT 0) on Thu, Jul 12 2018]
UPDATE to explain my short-lived confusion on version(s) of BeoConnect for Windows version. BeoCare just acknowledged a website misstatement & confirmed it will get fixed. The version you see when accessing the download *from the BeoSound 5 support page* remains 1.0.7.0. The confusion: there's a WEBSITE ERROR when you access the download from the *BeoConnect for Windows* support page, that now shows an *erroneous* 1.6.0.0 version that doesn't even exist. BeoCare just confirmed it will fix this webpage to show the correct (and actually only) version, which is 1.0.7.0.

 

Beheit
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Beheit replied on Thu, Dec 31 2020 11:16 PM

Hi,

I resolved the issue and can connect through beoconnect to beomaster5 in windows 10.

 

1 Enable SMB File sharing.

2 Remap the BM-Share to X Drive and disconnect the Z drive.

3 Start beoconnect you will be asked for a password use the password you set on the beosound5.

the Icon should start blinking wait a little till it connect.

 

Enjoy

John Beheit

 

Beheit
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Beheit replied on Thu, Dec 31 2020 11:16 PM

Hi,

I resolved the issue and can connect through beoconnect to beomaster5 in windows 10.

 

1 Enable SMB File sharing.

2 Remap the BM-Share to X Drive and disconnect the Z drive.

3 Start beoconnect you will be asked for a password use the password you set on the beosound5.

the Icon should start blinking wait a little till it connect.

 

Enjoy

John Beheit

 

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