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Beoplay V1 Video Fault

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Patfail
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Patfail posted on Sat, Dec 19 2015 8:40 AM

 

I have a problem with the video disappearing after about 20 mins of operation. Sound is OK but no video on the TV input or Apple TV input. The latest software version is installed 1.0.11.37385.

Problem usually fixes itself by turning system off at the wall, leaving for some time then restarting and letting the red light flash for a couple of hours.  Inconvenient ... to say the least.

 

Any ideas?

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Martin
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Martin replied on Sat, Dec 19 2015 1:59 PM

Something turns it self off due to heat, you have a board failure. Call your shop for a warranty repair.

Patfail
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Thanks...my thoughts were similar.  Has anyone else experienced the same or similar problem?

 

billymartinwicks
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Definitely sounds like some kind of fault being that you've changed source but you still get sound. I'd suggest ringing the dealer to have them sort it :)

BeoMegaMan
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Sounds like a backlight problem. Not a board. 

Ah, you know... A little B&O here, a little there 

Patfail
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Thanks for the response.  The dealer has come to the party and I now have a loan V1-40" while they get it fixed.

Patfail
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Thanks I've passed this comment on to the service guy

Patfail
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Just thought I'd update this story as I was tracking back to see how long I've been waiting for my original Beoplay V1 to be returned from service.  We are getting by with a loan device but so far the service guy has not been able to fix the fault and now of course the V1 is out of production and the B&O screen sub-supplier has changed from LG to Samsung ( or perhaps it's the other way round).  So B&O are having trouble getting a replacement.  

Our unit was returned to us for a short time but the fault wasn't fixed.

 

Is 12 months too long for a fault to be fixed?  Perhaps

Millemissen
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Patfail:

Is 12 months too long for a fault to be fixed?  Perhaps

No, not perhaps!

It is definitely too long!

MM

There is a tv - and there is a BV.

StUrrock
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Millemissen:

No, not perhaps!

It is definitely too long!

MM

There is a tv - and there is a BV.

and perhaps another warning sign not to buy a pre LG-B&O tv.
Millemissen
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StUrrock:

and perhaps another warning sign not to buy a pre LG-B&O tv.

....and why would that - per definition - be better/different?

MM

There is a tv - and there is a BV.

StUrrock
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Millemissen:

....and why would that - per definition - be better/different?

MM

There is a tv - and there is a BV.

availability of spares for one!
Millemissen
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....and what makes you think that that would be better by LG?

MM

There is a tv - and there is a BV.

StUrrock
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Millemissen:

....and what makes you think that that would be better by LG?

MM

There is a tv - and there is a BV.

Just hoping it will be, it certainly can't be any worse!
Michael
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They couldn't fix it in one year? That's crazy. If they can't source parts they should exchange it for an horizon.

Beolab 50, Beolab 8000 x 2, Beolab 4000 x 2, 
BeoSound Core, BeoSound 9000, BeoSound Century, 
BeoLit 15, BeoPlay A1, BeoPlay P2, BeoPlay H9 3rd Gen, BeoPlay H6, EarSet 3i, 
BeoVision Eclipse Gen 2 55", BeoPlay V1-40, 
BeoCom 6000 and so much else :)  

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