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BEO 6 died!HELP

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ssv70
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ssv70 Posted: Sat, Jan 17 2015 8:01 AM

Remote stood on charging and stopped rabotat.Displey does not work behind a dimly lit red led.What can be done?

nico vercammen
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ssv70:

Remote stood on charging and stopped rabotat.Displey does not work behind a dimly lit red led.What can be done?

Are you sure it is charging ? Mine wa s not charging well, so i had to clean the contacts with a contact cleaning spray and now it charges fully without a problem

Nico
Amazone
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Amazone replied on Tue, Jan 20 2015 1:48 PM

What might help is using the Configuration tool on your PC. Simply connect the charger to the USB port of your PC and dock the Beo6. When you do not have the Config tool installed ask your dealer to try it.

BeoVision 11-55, BeoLab 8000, BeoRemote One BT, AppleTV 4, 2x BeoPlay A2, BeoPlay A1

ssv70
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ssv70 replied on Tue, Jan 20 2015 2:31 PM

I connected to PC.Configuration Tool does not see BEO 6

Keith Saunders
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ssv70:

Remote stood on charging and stopped rabotat.Displey does not work behind a dimly lit red led.What can be done?

Is the Display totally black, if so, then this is a known issue and happens when the Beo6 has a low power condition and can enter the boot loader mode which also means the battery will not charge when on the charger.

There is a firmware fix for this issue, but clearly we have to get the Beo6 working again before the new firmware can be updated. Generally speaking the only way to get it back into a working condition is to remove the battery and recharge it externally or install a new fully charged battery.

Given, to get the firmware uploaded you will also have to have the latest version of the B&O Configuration Tool and when you upload a new or previous configuration, then the firmware will be updated.

Regards Keith....

Boem
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Boem replied on Wed, Jan 21 2015 12:29 PM

Hello Keith,

Is there no reset button on the beo6 so you can reset him en bring him back to factory settings?

I have the same problem

Greetings Boem

Keith Saunders
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Boem,

There is no reset button on the Beo6 and because the unit drops into "Boot Loader Mode" the actual Firmware operating system is not working.

The solution I provided is the only known solution, but once you get it working again, it is important to get the firmware updated either if you have the latest Configuration Tool or getting your dealer to do it.

Regards Keith....

Boem
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Boem replied on Thu, Jan 22 2015 7:23 AM

Thanks Keith,

I think it`s the best I go to my dealer

Greetings Boem

Solex
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Solex replied on Sat, Jan 24 2015 9:50 PM

My Beo 6 also died. When I toke it from the lader, display killed. Went to dealer and after 5 weeks still waiting. Dealer changed display by new one, and this display was deed on arrival. So still waiting for repair ( waiting for another new display). Going into week 6 withouten Beo 6.

Beovision 10-46, Beo6, Beosound 5+ Beomaster 5, Beolab 12.2, Beolab 12.3, Beocom 6000

Solex
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Solex replied on Mon, Feb 9 2015 9:41 AM

Repair fixed by another new display!!!! Long waiting (6 weeks).

Beovision 10-46, Beo6, Beosound 5+ Beomaster 5, Beolab 12.2, Beolab 12.3, Beocom 6000

YannChris
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YannChris replied on Sat, Oct 24 2015 9:04 AM

Hello Keith,

My Beo5 did the same and is now blocked.  

I left it charging for one night and in the morning the unit was hot.

Since a few weeks the unit was  discharging very fast when out of it's dock.

Could  it also be a battery failure?

Since the unit is an early model, is the replacement of the battery "tricky" (I am not very skillful and does not solder)?

Kind regards,

Yann.

Living Room   BV Eclipse - BS Core - BL5 - BL8000 - LC2 x2 - Beo6 

Lounge  Beolink Passive - Cabasse Clipper - Beo4      Kitchen  BL3500 - Beolink 1000

Bedroom    BV9 - BL6000 (Thks Botty) - Beotime - LC2 - Beo5

Garden Lounge   BC9000 - BG 6006 - BL4500 (Thks Botty) - Playmaker - Beolink 1000

Study    BS1 - ML/NL Converter - BL2500 - Beo4 - Form 2 (Tks Botty) - Beoplay P2

 

YannChris
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YannChris replied on Sat, Nov 7 2015 12:09 PM

To who it may help...

Answer from Beocare for Beo5:

Press the central button for at least 30 seconds.

Put the remote on the charger.

Wait 15 minutes...

Pray BeoGod to bring the Beo5 to life.

It worked for me.

Kind regards,

Yann.

Living Room   BV Eclipse - BS Core - BL5 - BL8000 - LC2 x2 - Beo6 

Lounge  Beolink Passive - Cabasse Clipper - Beo4      Kitchen  BL3500 - Beolink 1000

Bedroom    BV9 - BL6000 (Thks Botty) - Beotime - LC2 - Beo5

Garden Lounge   BC9000 - BG 6006 - BL4500 (Thks Botty) - Playmaker - Beolink 1000

Study    BS1 - ML/NL Converter - BL2500 - Beo4 - Form 2 (Tks Botty) - Beoplay P2

 

paulwhitehead
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Mine is on my wall as an ornament. Never worked properly. worst  remote ever. a waste of 600 or 700 euro . 

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