Hello Jens

Thanks already for your reaction!

In the meantime I have found out that it is impossible to get into the BM5 bios with two screens attached - which was my case with the BS5 plus also my BV10 connected via DVI-I. No matter how many times I retried, the red dot kept blinking forever. But as soon as I had disconnected the BV10, I got into the bios right away (pressing Esc immediately after applying power)!

Once I was in the Service Menu I experienced a 'runtime exception' followed by a system crash and after the next restart the temperature of the BM5 case indicated 0°. I could repair this by applying a 'repair' of the Beomaster5.exe program.

For the moment my BeoMaster5 behaves pretty normal again, restarts succeed again most of the time. But I will purchase a replacement SSD anyway, to be more secure.

For the moment I am also struggling with the updating of the N.RADIO stations. My BS5 indicates that the latest update was on 2020-02-13 - which corresponds with the numbers downloaded from the portal as reported in the RadioPopulator.log file (in the BM-Share/Log folder). On this date  I have changed to a new computer on which I didn't reinstall BeoConnect (without realizing the impact of the 'no registration'...). Do you really receive N.RADIO updates until today - do you indeed see updates reported in your RadioPopulator.log?

I have reported this issue to B&O yesterday and I already received the answer that the issue was escalated to the technical department... so that is better than nothing and I am very curious to see if we will learn something more about this updating mystery :)

I'll keep you informed!
Luc

Hello Gimbaz & Luc,

----

Gimbaz:

My best guess is that the problem is related to the BM5 motherboard getting bad, so I think you need to repair it or get a new / used.

It is reported that problems are caused by the capacitors getting old and bulging. They are no more flat on the top. Sometimes you can not see the bulging, but the capacitor could still be bad.

I have purchased 1500 uF 10 V capacitors for replacement. Since I have swapped the motherboard with another used motherboard, I have still not installed them on my old motherboard to test if I could get it working again.

Panasonic 1500uF 10V 105' Low ESR 30mOhm FR 8x20:

https://www.ebay.de/itm/142049643235

There are more capacitors on the motherboard, but only the 1500 uF 10 V are reported getting bad.

----

Luc:

My N.RADIO stations was updated 2023-11-10 (this Friday). Last time I looked it was also updated on a Friday, so I maybe B&O regularly updates on Fridays?

Please report, if B&O will be able to help you with a solution to the problem.

----

If you want to install a SSD drive, I recommend Western Blue SSD:

https://www.westerndigital.com/en-sg/products/internal-drives/wd-blue-sata-ssd

I have installed Western Blue SSD and it is reported to work with BM5. Not all types of SSD's are working with BM5.

Installing Western Blue SSD max. 1 TB drives will work "out of the box" with the Service Tool.

I have installed a 2 TB Western Blue SSD, even though BM5 only accepts harddrives up to 1 TB.

In the zip file for download with the Service Tool, I have included guides on how to install a 2 TB SSD drive.

Use this link to download the Service Tool, as well as more tools and guides:

PS.

Luc:

In Settings on the BS5 display you can see at what date the N.RADIO was updated.

Turn the wheel to Settings, then press ><>< and Go.

Turn the wheel to Product Info. Look for N.RADIO update.

 

Thanks Jens for your quick reply! Indeed, my BS5 display shows 2020-02-13 for my last N.RADIO update. But in the BM5 Windows Registry values

• BeoPlayer/N.Radio shows: LastUpdate="2017-10-09"!?
• MediaAgent/N.Radio shows the also displayed LastUpdate="2020-02-13"

That's why I suggest to have a look in your BM-Share/Log/RadioPopulator.log file: to find out what has really happened and on which date. In my case on 13/2/2020 the file mentions

• NRadio Stations Merged: 3413 stations from the portal in 561484ms
• Added: 51, Removed: 246 stations
• Updated: 13, Updated fast: 1885 stations
• NRadio Logos Updated: 53 station logos in 39891ms.

And since 14/2/2020 all these logged values are always/only zero, so nothing has changed anymore to my BM5 N.Radio database after 13/2/2020. If you would find non zero values for last Friday in your RadioPopulator.log file, that would confirm/proof that your N.Radio database is really kept up-to-date by B&O until today! Best regards Luc

Hi Jens

In the mean time I've got my N.RADIO issue solved => for the sake of easier searching I have put the solution in this

Hello Luc,

Good to hear you got updates of N.Radio station working and nice to know that B&O still supports this rather old product.

Well done Luc and B&O.

Let us know if you need help with installing a new SSD.

I can tell you that with a Western Digital Blue SSD the Beosound 5 will "spin like a top".

As I am sure you know, I have written a small guide on how to do it the right way in the zip file for download with the Service Tool.

Regards,

Rendboell

 

Hi,

Is there a comprehensive and step by step guide on how to replace the original HDD by A 1TB SSD disk.

I read all the threads about the topic, but I’m missing something here since the only thing I get with the new drive on reboot is « DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER »

I did the following:

1) Removed original HDD and connected a Crucial 1TB MX500 2.5 SSD disk

2) Launched Maintenance Tool on a USB stick and executed the « Clone Entire HDD »

3) Removed the USB stick with Maintenance Tool, but all I got upon reboot is the above insert disk error message

What do I missing? Thanks for your help

Guy

 

 

Attached short introduction to 2 ways of using the service tool.

Best regards,

Rendboell

Thanks so much, Rendboell. Will get the WD and give it a try.

Guy

Hi Guy,

I am not familiar with the MX500, but Beoworld people report that it is not working:

/forum/imported-unmapped/beomaster5-replace-hdd#post-2259291

Get a Western Digital Blue SSD with the Marvell Controller 88SS1074, which is reported working and which I and several other people use:

https://www.kitguru.net/components/ssd-drives/simon-crisp/wd-blue-3d-nand-500gb-ssd-review/all/1/

By the way, I have updated the installation guides, etc. in the ServiceTool download on my OneDrive: