New product launch - beosound theatre?

1346 replies
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NQVHNWI
Offline
NQVHNWI
BronzeFounder
Posted February 1, 2023 at 12:33 GMT
#1653397
Thank you for contacting Bang & Olufsen Customer Care.

We appreciate your feedback to consider supporting DTS on top of Atmos, & we will gladly look into this for you.

We at Bang & Olufsen strive for the best when it comes to our customers and supporting them.

That is why customer satisfaction & feedback is essential to us; we understand where you're coming from and we really appreciate the feedback.

We'll pass this on to the corresponding team; we appreciate your patience & understanding.

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Bang & Olufsen Customer Care

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BE
Offline
beomedia
Bronze
Posted February 1, 2023 at 14:41 GMT
#1653400
Last night I noticed that the name (which you can assign yourself) of the Theatre had been changed to something random.
I couldn’t change it back via the app. It prompted me to do so via Apple Home app which I couldn’t figure out either.
then I unplugged the Theatre and restarted it and then I could easily change the name back via the B&O app.
The arbitrary name was a combo of the name of a Bluetooth speaker I have and some random numbers. How can this happen and have you experienced anything similar?
NQVHNWI
Offline
NQVHNWI
BronzeFounder
Posted February 1, 2023 at 15:03 GMT
#1653401
The name of your theatre would have been something like BS Theatre - 00serial no00 >

As you can say, you can change/rename. However, i have not notice this before on my Unit

What I have noticed that if you rename the TV list or Radio List in the remote setting too often, it will reset to say HDMI A and cant be changed. Only a Hard Factory Reset can then change it.

I suspect its something about the BeoApp and the Theatre 2-way control which hangs up. I have raised these points with Beocare.....and maybe one day they get around to fixing it?

 
BE
Offline
beomedia
Bronze
Posted February 2, 2023 at 10:08 GMT
#1653419
It happened again yesterday but it turned out the kids had been playing with the Apple Home app and assigned new names. All is well.
35
Offline
355f
Bronze
Posted February 8, 2023 at 13:17 GMT
#1653536
Talking about battery life, with my former eclipse the batteries would last about 5-6 months

 

With the theatre premuim batteries seem to last between 4 and 8 weeks!!
BE
Offline
beomedia
Bronze
Posted February 9, 2023 at 20:36 GMT
#1653548
Is it the same remote you are using or have you purchased a new one for the Beosound Theatre?
35
Offline
355f
Bronze
Posted February 9, 2023 at 21:01 GMT
#1653549
Hi Its the same remote and all oyther paired devices have been removed!
SP
Offline
splud
Bronze
Posted February 10, 2023 at 12:33 GMT
#1653553
Same, new remote with Theatre, batteries replaced yesterday - 8 maybe 9 weeks!

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-11.png Beovision-11.png
Beosound-Theatre-.png Beosound-Theatre-.png
Beoremote-One.png Beoremote-One.png
Beoplay-H9i.png Beoplay-H9i.png
Beoplay-H4.png Beoplay-H4.png
Beoplay-Form-2i.png Beoplay-Form-2i.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-A2.png Beoplay-A2.png
Beolit.png Beolit.png
Beolab-18.png Beolab-18.png
Beocenter-2.png Beocenter-2.png
MA
Offline
Marc
Bronze
Posted February 10, 2023 at 12:54 GMT
#1653555
Same. 8 weeks.
NQVHNWI
Offline
NQVHNWI
BronzeFounder
Posted February 10, 2023 at 12:54 GMT
#1653556
I think what has happened (I changed batteries on an old BR1 two days ago - 14weeks from commissioning the Theatre) is that there was a software request that the BR1 was slow to respond (wakeup) with the Theatre after a period of inactivity.

The Theatre is what I would call two-way Control (not Comms) and heavily BeoApp dependant. I think to speed-up remote response, the BR1 has been "opened-up" channel-wise to be responsive for longer (A bit like 30min sleep on a PC). This will go through battery PDQ.

I suppose the solution to this would be for a) B&O to get the BR1 and make rechargeable with a USB-C dock (an add back-light while they are doing it) or b) get the Halo sorted out as a viable remote option.
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