However, remember that if you're using a single source (e.g. an Apple TV) with multiple streams / apps, then a source-based gain offset will not help - however, this is already true on an Eclipse/Harmony for example, as you probably already know.
If you have questions about or problems with B&O equipment, these should be directed through your dealer and/or B&O's Customer Service department.
I cannot be a "short circuit", bypassing these communication channels.
Thanks
-geoff