Hi Martin,

the problem started when i added around 500 GB of music this saturday. so before that it have worked flawless for about 3-4 weeks 

i have disabled the power saving and will let you know if that solved the problem 

if not  i will have to do it the hard way and delete all music and copying it again 

i am using a macbook to copy the music over via the clone unit and a usb drive dont know if the mac can cause some kind of faulty files as it crashes alot when trying to copying files so there might be some files that is not completely copied over.

Michael 

Hi Again,

turning off the power settings did not help still rebooting when in standby mode 

so i guess i have to delete all the music and start copying slowly 

Mchael

Hi Michael,

I would try going the other way first, delete the files a few folders at a time until either the reboots stop, or you have no more music files stored on the BM5 (at which point if it is still rebooting you will have to perform a recovery).

Alternatively, you could try a recovery first as this should restore all the system files but should not remove your music.

Finally, when copying the files to your BM5 I would definitely recommend you use the beoconnect software and copy them across the network rather than removing the drive and copying them directly as you have been - It'll be slower, but will ensure the file ownership / permissions are correct as incorrect permissions could well be another potential cause of your issues

Kind Regards,

Martin.

Hi Again,

things just gotten worse now it is rebooting when playing both on N music and N radio 

i found some directories that definitely not should be there so i have deleted them i will go through all the directories and clean up then i am thinking about deleting the Database and do a recovery and if that doesn't help i think i will have to do new a clone 

Michael

HI,

I had similar problems when making partitions bigger on a new cloned disk... (tried several different software's...)
It started to reboot after without i could find out why ...
I also tried several times to use a SSD disk without working result. The system board has problems with these SSD's to boot from.

What I finally did is cloning the 500G disk to a hybrid hard drive (SSHD) from seagate ST2000DX001
I did not change anything to the partitions, just cloned it. 
I used a 2T disk which had 8 gig of flash disk build in (1T would do the job also of course ..., you will use only 500 gig anyway)
This type of disk will boot in the beginning as fast (or slow) as a normal spinning disk, but the more you use it, it will place the most used files on the 8gig flash. The result is the system is really fast now (i have more than 55.000 music files) I supose the database is on the flash disk now..

To have more space available i connected an external USB disk (1TB SSD, because i had it already..)
and mounted this one under a directory in the music directory. (formatted the SSD on the BM5)
I copied all my  music files over my internal network to the  mounted BM-SHARE$ from my mac to the subdirectory where the USB disk is mounted.

I never have any drop outs  when copying.. (more then 700 gig in 1 time copy)

Works for several months now without any problem and is pretty fast !

The only problem is the BS/BM5 will not see the new music files on the external USB disk directly. (like it would if you copy it to the standard disk in the music  directory). But a quick reboot sees them directly and will put them under "recently added"

best regards

nico 

I would do a Beomaster 5 Recovery. The sequence takes approx. 15 minutes to do, plus an on-line software update.

 It is quite painless and all your databases and music is kept intact.

I did one last week as I noticed the wheel was becoming unresponsive, clunky and slow. Remoting tracks with MOTS - music came on immediately but the artwork was several seconds late.

Plugged in a keyboard, booted with BM5 Recovery, then updated.

Back to smooth and fast in less than 30minutes.

PS. The albums/music files took a few hours to fully display the whole library of 35000 tracks while some database re-formats or re-builds.

Hi Nico,

how did you mount the external disk cause i have 3 TB 2,5 USB Drive where all my music and then i can use the original 1 TB HD in the BM5 

Michael 

Hi Mr 10Percent 

i did a recovery after i had cloned the disk but i will try to do 1 more 

will let you how it goes 

Michael 

Michael wrote:

Hi Mr 10Percent 

i did a recovery after i had cloned the disk but i will try to do 1 more 

will let you how it goes 

Michael 

Yep, there shouldn't be any need to clone the disk again, just run the recovery process as all the system files will be restored during this process.

The longer process I outlined previously (either running a system restore first to see if that resolved the issue, or removing your music files a batch at a time) was aimed at trying to work out what was actually causing your issues (rather than just fixing the issue for now) as you seem to have experienced the same issue more than once.

As mentioned previously, I would definitely recommend not removing the disk and attaching to another machine in order to copy your music though as it will almost certainly result in NTFS permissions for the files and folders that are different to what would normally be expected. This in itself shouldn't crash the OS, but it might cause the B&O application to crash (which might then result in a reboot if there is a watchdog timer involved).

Whichever route you go down, please keep us updated as to what you try and what the result it as it may help to narrow down the root cause.

Kind regards,

Martin.

Michael wrote:

Hi Nico,

how did you mount the external disk cause i have 3 TB 2,5 USB Drive where all my music and then i can use the original 1 TB HD in the BM5 

Michael 

Create an empty folder inside the music folder, then follow this procedure to mount the external usb disk there: