The Beosound 5 / Beomaster 5 resources future proof maintenance thread

82 replies
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Hi Martin

I fixed the faulty condenser and now it seems like the BM5 is almost working fine. Why fine? Well, before I changed the condenser, I got sound out of the speakers ... and now there is no sound. The speakers are not turning on. 

I tried different cables and I do not think it is a cable-problem. According the Maintenance Guide it could be the PCB51 but all the led lights are working.

 

If somebody else has an idea to fix the problem - you are welcome to share your ideas and your experiences 😕

Hi Martin

I fixed the faulty condenser and now it seems like the BM5 is almost working fine. Why fine? Well, before I changed the condenser, I got sound out of the speakers ... and now there is no sound. The speakers are not turning on. 

I tried different cables and I do not think it is a cable-problem. According the Maintenance Guide it could be the PCB51 but all the led lights are working.

 

If somebody else has an idea to fix the problem - you are welcome to share your ideas and your experiences 😕

Check polarity on the replacement condensers.

how can I check them? I gave the platine to a shop which changend me the condensers ... hopping they didn‘t make a mistake.

You can measure it out with a multimeter.
Sorry can't be more of a help here. My knowledge is limited and only from experience.

 

Hello riverstyx,

you did something great, replacing the original HDD 1 Tb of capacity, with the equivalent 2 Tb model.

Being the HDD of my BS5 (1 Tb capacity) almost full, I need to do the same thing you did.

Unfortunately the official B&O assistance can not help me with that, 'cause they sustain that is absolutely not possible to replace the original HDD with another one with more capacity.

So I'm kindly asking you if you could give me the necessary instructions.

Thank you in advance 

Location: San Marino

My B&O Icons:

Beosound-9000.png Beosound-9000.png
Beosound-5.png Beosound-5.png
Beosound-Stage.png Beosound-Stage.png
B&O fan since adolescence. I have a multi room audio-video system with Master Link connection. In 2016 integrated the system with Beosound 5. I'm satisfied 'cause I use it for hours everyday, but sometimes any device need reparation.

Hi Edoardo,

I have read that the easiest way is to use the Service Tool for the Beomaster 5.

With this tool and the instructions in the Service Manual you should be able to clone the old HDD to the new HDD/SSD.

The Service Tool (including the Service Manual) can be downloaded here (It is a very slow download, if you're not paying, but it will be downloaded after 5-6 hours. Just be patient):

/forum/dutch/philips-tv-op-beosound-4#post-1730500

There is some guidance in this Beoworld thread:

/forum/imported-unmapped/beomaster-5-hd-upgrade-to-samsung-evo-ssd

Also this thread in Danish have a guide on how to replace the HDD (second last post in the thread and with help from Google translate):

http://hifi4all.dk/forum/forum_posts.asp?TID=23818&PN=0&TPN=50

And this site in Russian (again Google translate is your friend):

https://beointegration.wordpress.com/2018/01/18/beosound-5-500-gb-hdd-to-1-tb-ssd/

Best regards,

Jens

Location: Copenhagen, Denmark

Jens Rendboell

My Beomaster 5 and the internal power supply have stopped working.

To solve the problem I have swapped a dead motherboard.

Best regards,

Jens

Location: Copenhagen, Denmark

Jens Rendboell

I made a mistake ...

When changing the old motherboard with the new motherboard, I had swapped the connection from the power switch to the ML-PL-module with the connection from the ML-Module to the power on pins on the motherboard, as they have exactly the same type connector.

But to get it up and running I had to perform a "Clone Entire HDD" with the Service Tool, as the system files on the hard drive had probably been damaged.

This procedure resets the system to factory default, and beware that all your files will be deleted.

To save your files you should perform a "Clone HDD" only.

But now it is running as new :-)

Thanks,

Rendboell

Location: Copenhagen, Denmark

Jens Rendboell

Hello Beoworld,

It is quite easy to swap motherboard with a new/used Via Epia Ex 1500 Mhz board, so here's a small guide on how to do it.

The only issue is the extra coax and optical spdif connectors on the new board and to get the Beomaster 5 Service Tool.

My solution was:

(1) Drill 2 new holes in the BM5 cabinet / box to fit the extra 2 connectors.

(2) Remove the small noisy CPU fan on the CPU cooling fins. It is not needed.

(3) Buy a new cable with a 3 pin connector to connect to the original cable to the ML-PL-module and solder the new cable to the two soldering points of the optical connector on the solder side of the Via motherboard.

The optical connector has 5 pins, but only 2 are used to connect to the ML-PL-module (right and left audio channel). On the original motherboard there are 3 pins, but the pin in the middle is not used. So solder the new cable to the 2 outer pins of the 3 soldering points sitting in a row.

Assemble the board and the BM5 is ready for the BM5 service tool.

The Service Tool (Service Manual included) can be downloaded here:

/forum/dutch/philips-tv-op-beosound-4#post-1730500

Be patient, as it is a very slow download, if you're not paying. Download is a 1.7 gb zip file and takes about 5-6 hours.

Use the included ImageUSB to load and write the 3.3 GB bin image file to a USB flash drive (6-8 gb).

Stick the usb flash drive into one of the usb ports on the board and attach a wireless usb keyboard and mouse to the other usb port (there are only 2 usb ports).

Start the BM5 and immediately press "Del" sereral times to make sure you get into the bios.

In the bios go to "Hard Disk Boot Priority". Here you should se the HDD and the USB drive. Set the USB drive as 1st boot device. Save and Exit, type Y to confirm and Enter. 

Now the service tool should load (windows). I had to repeat the bios procedure a couple of times to succeed.

Go to the Service Manual to follow the procedure for replacing a motherboard (section 4.4 and 4.8).

(1) Click the button ‘Restore BM5 Serial From HDD’ and await confirmation.

(2) Click the button ‘Update BM5 BIOS’ and await confirmation.

Now the serials should match and you can reboot the BM5.

When I rebooted the BM5 would not start, but went into unresponsive black screen. I tried several times to use the recovery function without success.

The BM5 could only pass the 1st recovery step and just skipped the 2nd step and went into unresponsive black screen again. My guess is that the file structure on the HDD was damaged.

So I had to load the service tool again and this time I made a total reset to factory default with the function "Clone entire HDD". If you don't have a backup of your files, you could try the function "Clone HDD", which keeps your files.

If successfull, you will have BM5/BS5 restored. If reset to factory default, then set it up again with BM-USER passwords, etc. If you use the same password, you can keep the BM-SHARE and BeoConnect setup on your PC / Mac.

I hope this helps keeping BM5/BS5 systems alive and kicking :-)

Have a nice day,

Rendboell

PS. I now have an optical spdif output and an extra Coax spdif output :-)

Location: Copenhagen, Denmark

Jens Rendboell
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