Spotify playlist issues on BeoSound 5

138 replies
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Stefan71a
Offline
Stefan71a
Bronze
Posted June 21, 2017 at 23:03 GMT
#2259563

Contact Spotify as well, I´ve done that to their helpdesk since they only have mentioned that they would remove the function from Bang&Olufsens televisons but the sound system should continue to work including Beosound 5.

I claimed that my premium account doesn't´work anymore.

Stefan 

Location: Sweden

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-9000.png Beosound-9000.png
Beosound-5.png Beosound-5.png
Beoplay-H4.png Beoplay-H4.png
Beocenter-2.png Beocenter-2.png
Located in Sweden and have passion for B&O since my years in school. Had the pleasure to be employed by the local B&O dealer in town in the 90th and got an education on the B&O product range at that time (the last fully 2-way integrated products).

Now fascinated about how far ahead B&O was with their Link integrations that you can still use to control and integrate 40 years old products in your smart home.

Prefer the older products since I feel those had a different classic to them and also they were priced/aimed more to the market so that normal people still had a chance to realize their dream and own a B&O product.
Stefan71a
Offline
Stefan71a
Bronze
Posted June 21, 2017 at 23:03 GMT
#2259564

Contact Spotify as well, I´ve done that to their helpdesk since they only have mentioned that they would remove the function from Bang&Olufsens televisons but the sound system should continue to work including Beosound 5.

I claimed that my premium account doesn't´work anymore.

Stefan 

Location: Sweden

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-9000.png Beosound-9000.png
Beosound-5.png Beosound-5.png
Beoplay-H4.png Beoplay-H4.png
Beocenter-2.png Beocenter-2.png
Located in Sweden and have passion for B&O since my years in school. Had the pleasure to be employed by the local B&O dealer in town in the 90th and got an education on the B&O product range at that time (the last fully 2-way integrated products).

Now fascinated about how far ahead B&O was with their Link integrations that you can still use to control and integrate 40 years old products in your smart home.

Prefer the older products since I feel those had a different classic to them and also they were priced/aimed more to the market so that normal people still had a chance to realize their dream and own a B&O product.
SE
Offline
Seebergdk
Bronze
Posted June 22, 2017 at 12:09 GMT
#2259565

Just got a mail from Spotify in Danish explaining that the support of Spotify for my BeoSound 5 Speaker (yes it says SPEAKER... 😮) is going to be excluded soon. So there you have it Erm..

Location: Denmark

J(
Offline
JacobSchmidt (archived2)
Bronze
Posted June 22, 2017 at 17:10 GMT
#2259566

Got that email as well. Spotify functionality is not a part of Beosound5 anymore. For me, it is goodbye B&O, and I'm not coming back.

ST
Offline
steelpan
Bronze
Posted June 22, 2017 at 18:35 GMT
#2259567

In that case I'am leaving too after more than 30 years...

Stefan71a
Offline
Stefan71a
Bronze
Posted June 22, 2017 at 18:42 GMT
#2259568
We should not blame B&O here it's Spotify you should blame that close down the service that have been running on their system side, they call it an improvement in the usability to close down the system Beosound 5 have interfaces with.

So ask Spotify for an explanation why you are forced to buy new hardware that will never work so integrated as the solution we have had or as you say invest in a complete new system setup... What an improvement for their customer...

Mail them at office@spotify.com

Location: Sweden

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-9000.png Beosound-9000.png
Beosound-5.png Beosound-5.png
Beoplay-H4.png Beoplay-H4.png
Beocenter-2.png Beocenter-2.png
Located in Sweden and have passion for B&O since my years in school. Had the pleasure to be employed by the local B&O dealer in town in the 90th and got an education on the B&O product range at that time (the last fully 2-way integrated products).

Now fascinated about how far ahead B&O was with their Link integrations that you can still use to control and integrate 40 years old products in your smart home.

Prefer the older products since I feel those had a different classic to them and also they were priced/aimed more to the market so that normal people still had a chance to realize their dream and own a B&O product.
S(
Offline
StUrrock (archived2)
Bronze
Posted June 23, 2017 at 00:16 GMT
#2259569
Stefan E wrote:

We should not blame B&O here it's Spotify you should blame that close down the service that have been running on their system side, they call it an improvement in the usability to close down the system Beosound 5 have interfaces with.

So ask Spotify for an explanation why you are forced to buy new hardware that will never work so integrated as the solution we have had or as you say invest in a complete new system setup... What an improvement for their customer...

Mail them at office@spotify.com

BV7-40 MKIII, BC6-26, BV4-50/BS2, BS5, BS9000, BL3500, MLGW, BLGW, PlayMaker, Beo6, Beo5, BeoTimex2, Linctonic, BS6500, BS4500,LX6000

Of course we should blame B&O.

Spotify can't be blamed for poor choice of operating platform.

Maybe my friend was right when he said "BS5 utter crap always was, always will be."
Stefan71a
Offline
Stefan71a
Bronze
Posted June 23, 2017 at 15:22 GMT
#2259570
Got this message from B&O

"As part of Spotify’s strategy to focus on their own mobile app experience, Spotify has decided to discontinue and remove the embedded Spotify client from your BeoSound 5.

This decision does not only affect Bang & Olufsen products but also products from other brands. As this is a Spotify decision, Spotify has informed you directly via e-mail.

Please contact Spotify for further information about this decision.

"

Location: Sweden

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-9000.png Beosound-9000.png
Beosound-5.png Beosound-5.png
Beoplay-H4.png Beoplay-H4.png
Beocenter-2.png Beocenter-2.png
Located in Sweden and have passion for B&O since my years in school. Had the pleasure to be employed by the local B&O dealer in town in the 90th and got an education on the B&O product range at that time (the last fully 2-way integrated products).

Now fascinated about how far ahead B&O was with their Link integrations that you can still use to control and integrate 40 years old products in your smart home.

Prefer the older products since I feel those had a different classic to them and also they were priced/aimed more to the market so that normal people still had a chance to realize their dream and own a B&O product.
BE
Offline
beoandy
Bronze
Posted June 24, 2017 at 08:59 GMT
#2259571

Sorry, but we bought the beosound5 at b&o with the Spotify features – so b&o have to care!

For me it sound like a license fee problem between spotify and b&o. what’s next? No deezer on the beosound moment? How long will this work?

I think b&o has now (only with a good support!) this options:

-       pay license fee to Spotify and find a solution.

-       softwareupdate to integrate Spotify connect to beosound5

-       softwareupdate to integrate deezer to beosound5

-       swap offer to upgrade to the moment (inkl. Nl/ml converter if needed)

-       reduced price of a beosound essence for beosound5 costumer 

but I think this all not gonna happened. 

ST
Offline
steelpan
Bronze
Posted June 24, 2017 at 19:52 GMT
#2259572

I got this answer from spotify in Dutch: it says they are removing the spotify app from (all) Bang &Olufsen devices to "improve the spotify-experience".

Bedankt voor je e-mail. We geven je graag wat meer informatie over Spotify op je Beosound 5.

Omdat we de Spotify-ervaring willen verbeteren, verwijderen we de app uit Bang & Olufsen apparaten.

Met nieuwe draadloze streamingmogelijkheden is het nu nog eenvoudiger om Spotify te verbinden met al je apparaten, in plaats van voor elk apparaat een app te hebben. We denken dat deze verandering het luisteren naar muziek nog veel gemakkelijker maakt.

Geen zorgen, er zijn nog heel veel manieren om Spotify te streamen op je tv. Bekijk onze gids of ga naar www.spotify.com/tv.

We kijken ernaar uit om in de toekomst op nieuwe, interessante manieren met je te jammen.  

Fijne dag toegewenst,

Peter

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