TWG wrote:

EDIT: I've found a bug in the software, too. I managed to connect and use the TT238 on an old Windows 7 32Bit Notebook. If you use the "New Function" menu item to add commands from a remote that are not in the list you can save the function and edit the name, e.g you rename "new function" in the list after saving the command to "HDD playback". BUT: If you use the "new function" menu item again and save the command, the software deletes the newly registered name and every new saved item is called "new function" in the list. This is really bad as I can imagine that nobody wants to test 20 buttons on the remote to find out what every "new function" is. :-)

They didn't believe you?? What kind of arrogant customer service is this? In the past I had good experiences with Lintronic. I've sent a support request email this weekend... let's see if and when they reply.

The database editing seems to be a great hint. Do you have to edit every new function entry or how does it work?

TWG wrote:

The database editing seems to be a great hint. Do you have to edit every new function entry or how does it work?

Griebel wrote:

TWG wrote:

 

The database editing seems to be a great hint. Do you have to edit every new function entry or how does it work?

 

 

You need to add every new function in the database, which will then display in the Code Learn window. It's very easy to do.

Update guys: Now it's over a month ago and I got NO support / answer from lintronic!

Any alternatives to this company? Lousy / non existent customer service is a no go!

The answer generally is to use a raspberry Pi with LIRC for IR. Energenie have HATs that also handle RF. I've given up on Lintronic as the service was bad, the price was extortionate (I suppose it was a captive market), and now building my own. I use a raspberry to control (switch on and off) a TV for my Beosystem 3 via HDMI CEC and LIRC to handle the source boxes (AppleTV, Sky etc.). I've also integrated with the Amazon Alexa service for voice control  (though use a MLGW to handle the commands)

Lintronic? I think they have had their day, and there are many other (cheaper) ways to solve integrations

Hi guys,

does anybody have an older Firmware for the TT455-RT-238 on his PC? Maybe the misbehaviour is due to the latest firmware upgrade.

Hopyfully you can downgrade that thing as there are many remotes I want to copy to the Beo 5...

Hi,

I've found a zip file on an old laptop with firmware version TT455-RT-238-006-001-034-053.

Is that version any use to you?

Best,

Paul

Hello,


yesterday I wrote an email to Lintronic asking about my support ticket from september. I had experienced good customer service from Lintronic in the past so I was wondering why there was no answer.

To my positive surprise: I've got a reply within 3 hours on a sunday! That was a good sign!

Regarding my ticket it must have been a server problem so they didn't see it and therefore couldn't respond properly.

Michael from Lintronic told me that he will help to solve my problem and I'm very happy to let you know about that! 🙂

As soon as we have solved it, I'll update this thread again with detailed information as others might be interested if they have the same problem.



@Paul: Thanks, that could be worth a try.

Dear Beoworld,


a big thank you to Michael from Lintronic.dk!!

We started a support session via teamviewer at about 10pm this evening and after my TT238 went weird we had to find the source for infrared noise. I switched off everything and sat there in darkness (despite my computer screen) and Michael suggested that it could be the display itself.
That let me thought immediately about the sensor of my NEC display that looks if somebody sits in front of it and guess what: That thing uses infrared!
I disabled the sensor and now I can copy remote controls again!

I'm so happy that everything worked out fine after all and that Michael helped me so late in the evening and we even solved it! 😁
Such a simple cause but I didn't thought of it until Michael told me.


Now I just have the configurator bug where every button is renamed back to "new function" even if I named it e.g. "dimmer". It gets renamed as soon as I learn another "new function". But that bug is more of a comfort problem. I'm sooooo glad that my Beo 5 didn't have to retire!