BeoMegaMan wrote:

You can still get PlayMakers with no problem from the company. Try another store. Ah, you know... A little B&O here, a little there

peri a wrote:

Easier said than done as the closest are in California, or Nevada.

Just call or mail them and I am sure they would gladly ship it to you.

I wanted to give you an update on this story.

I decided to write the store management to attempt to escalate the response regarding my experience. Much to my surprise, the store responded, and did so with two very outstanding professionals. Tod, the district manager from Chicago called and apologized (apparently the Phoenix store is owned along with others, by the Chicago Store). He did so in an absolutely professional manner. He also visited my house while he was visiting Phoenix with a local colleague. As a life long B&O customer, I was nearly ready to just give up on the brand. Their willingness to visit, and to resolve all of my problems, proved to me that there is still a great deal of value in Bang & Olufsen.

Thanks for caring about the brand, and about your customers.

Mark wrote:

I would like to suggest being a community B&O ambassador.... I would have all the latest stock in my house showing it off in its real habitat and being used in an unsterilised environment.

I would have an open house policy, always giving a relaxed welcome showing passion for the product. Very little overheads as stock would be ordered on line with delivery next day from a central location according to availability. Only cost would be coffee and a professional Spotify/iTunes account etc.  

Oh I do dream ......

Hi Mark,

I know this post is over a year old but this is a pretty cool idea, giving awesome loyal customers a 'toolbox' to become a B&O community Ambassador, with an open house policy and a customer sharing their passion too.  We should start a thread on this and see what the toolbox should be! I work in B&O and this could be something really interesting to put forward? Anyone else agree?

- Simon

I am not sure the local dealers would be that interested.

Another idea would be to allow your dealer to name 'you' as a reference (to visit) for how the products are/can be used in a real home environment.

Maybe 'you' could make an arrangement with the dealer of borrowing some of the newer product for your ambassady' ;-))

MM

B&O used to use examples of more affluent customers home setups a few years back in the days of printed brochures but it's better to sell the dream it would appear. It's always interesting to see the cabling solutions on the website. Beoplay shows the product in realistic settings but it could put some people off if they show something they cannot achieve or something too mundane. The alternative could be to create showrooms that are like show homes?

SimonS wrote:

Mark wrote:

I would like to suggest being a community B&O ambassador.... I would have all the latest stock in my house showing it off in its real habitat and being used in an unsterilised environment.

I would have an open house policy, always giving a relaxed welcome showing passion for the product. Very little overheads as stock would be ordered on line with delivery next day from a central location according to availability. Only cost would be coffee and a professional Spotify/iTunes account etc.  

Oh I do dream ......

Hi Mark,

I know this post is over a year old but this is a pretty cool idea, giving awesome loyal customers a 'toolbox' to become a B&O community Ambassador, with an open house policy and a customer sharing their passion too.  We should start a thread on this and see what the toolbox should be! I work in B&O and this could be something really interesting to put forward? Anyone else agree?

- Simon

I reactivated this thread, because there is a similar thread right now:

/forum/general-discussion-and-questions/bad-experience---just-a-bad-day-or#post-2081309

In this thread SimonS also posted.

Maybe it is time for evaluting what is meant by: 'giving awesome loyal customers a 'toolbox' to become a B&O community Ambassador,......'

MM

The only problem with this idea is that you have no idea who is really coming to your house - by the nature of most owners, these are homes with plenty of valuable items and inviting someone who might be 'casing the joint' might raise the interest of one's insurance company! If they need to recommend ambassadors, I am sure pointing them to Beoworld would be a good start!

Just trying to figure out, what SimonS meant with a 'toolbox'?

MM