Beosound 5 stand-by issue

17 replies
W(
Offline
WDPE (archived2)
Bronze
Posted July 25, 2015 at 09:26 GMT
#2259190

Hi,

I've owned my Beosound 5 for over a year, and have been randomly getting problems with switching it on. When in standby, I use the remote to turn the BS5 on, it will activate the speakers, but the BS5 itself will stay in stand-by. Pressing the button on the remote a second time, activates the BS5 as wel. You can change the volume with the remote, but it's not correctly shown on the BS5. The volume dial on the BS5 does not work. 

This issue randomly happens.. and goes away, after hours/days/weeks. The local B&O dealer doesn't know how to fix it, and it's very difficult to get a technician to come have a look at it: the last time, by the time the technician got here, the problem was gone. I've tried rebuilding the database and manualy updating the software. Soft and hard reboots make the problem disappear, but it's not a fix, since it will happen again later.

 

Has anyone encountered this too, and knows the fix? Because it's a difficult issue to describe, I have made a short video on Youtube to illustrate: 

M(
Offline
musicman123 (archived2)
Bronze
Posted August 26, 2015 at 19:31 GMT
#2259191

I don't know if you've already solved your stand-by issue with your beosound5, but in case you haven't, I might have the solution.

I think your beosound5 might be set to "option 0". Change this to "option 1" and I think everything should work correctly again.

Regards,

Musicman123 

 

Millemis
Offline
Millemis
Bronze
Posted August 26, 2015 at 19:50 GMT
#2259192

In Option 0 it should not react at all!

MM

Location: Flensborg————Danmark

W(
Offline
WDPE (archived2)
Bronze
Posted August 29, 2015 at 09:29 GMT
#2259193

Thank you for your suggestion! It is set te AM option 1, so it was already configuered correctly.

T.W.G
Offline
T.W.G
Gold
Posted August 29, 2015 at 10:32 GMT
#2259194

It seems some kind of "normal"... sadly,  with the Beosound 5!
I own the Beosound 5 for about 5 years now and it's the most unreliable equipment I've bought from B&O.

In my setup it's configured as slave. I have to press "N.Music" or "N.Radio" often a few times before the Beosound 5 decides to start up or playing. It had got a new motherboard two years ago but it didn't change the unreliable behaviour of that unit.


I'm sorry to say that, but other companies do not deliver such unreliable and embarassing equipment in this price range!
Looks nice, feels nice but operates like typical China garbage. And now that the Moment is on the market, I'll guess there will be no more support for it.

B(
Offline
bsantini (archived2)
Bronze
Posted August 29, 2015 at 12:47 GMT
#2259195
TWG wrote:

It seems some kind of "normal"... sadly, with the Beosound 5! I own the Beosound 5 for about 5 years now and it's the most unreliable equipment I've bought from B&O. In my setup it's configured as slave. I have to press "N.Music" or "N.Radio" often a few times before the Beosound 5 decides to start up or playing. It had got a new motherboard two years ago but it didn't change the unreliable behaviour of that unit. I'm sorry to say that, but other companies do not deliver such unreliable and embarassing equipment in this price range! Looks nice, feels nice but operates like typical China garbage. And now that the Moment is on the market, I'll guess there will be no more support for it.

Interesting. My BS5 has worked flawlessly as a slave, along with my BS9000, since the BS5 update that allowed this arrangement.

On occasion, even without using the BS5, ML will act erratically or lock up, necessitating an unplug of the BV9 master to get everything back to normal.

No biggie.

Barry

B(
Offline
BeoMotion (archived2)
Bronze
Posted August 29, 2015 at 14:45 GMT
#2259196

Hi,

maybe you should ask your dealer to replace PCB51. This is the ML/PL interface board and I have already seen some that had similar volume control problems. After an exchange everything worked perfect again.

The BM5 can detect whether there are PL speakers connected or not. Maybe there is a problem on some boards which confuses the software and strange things happen...

R(
Offline
Rasomi (archived2)
Bronze
Posted October 8, 2018 at 10:09 GMT
#2259197

I have exactly the same problem, is there a solution for it ?

MA
Offline
marexy
Silver
Posted March 27, 2020 at 20:10 GMT
#2259198

will use that topic as i have some issue with st-by on my BS5

What did i do and problem after that ..

so..

1. i change HDD to SSD  till there all ok..all working.

2. I reset BM5 ..and do the factory reset..do the software update..all ok

3. I did copy music from my computer using Beoconect to my BM5...all ok

after that BS5+BM is working ok..till it goes to ST-by in 3 minutes...and after that i can not bring it to life with remote or on BS5 keypad.

if i disconnect it from mains or push the switch on the back of the BM5 ..it powers on..and working ok ...till i switch it off with Beo 4 remote or by hand on the back of BS5 screen.

and...yes i connect to BM5 usb service sofware...no luck..still problem with st-by.

i have AM option to 1

any idea what can be wrong ?

B(
Offline
beolion (archived2)
Bronze
Posted March 27, 2020 at 20:22 GMT
#2259199
I have media server enabled so that the system never goes into full standby. I had that from day one after the ssd upgrade and I have therefore never had issues.

I hope you can get it solved.
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