Beosound 2 connection problem

14 replies
S(
Offline
skafouris80 (archived2)
Bronze
Posted May 14, 2017 at 23:17 GMT
#2206252

Hi!

Just bought a new BeoSound 2. I set it up as discriped through tha bang and olufsen site, using IOS. Everything was working fine but after a a few minutes as I was streaming radio from my phone it stop playing and dissapeared from the network ( beosetup, beomusic or airplay could not find any device). The led light on the speaker remained solid white like normal, but did not response to anything. Eventually had to pull the plug and restart to get it running again.... Same thing happen another 3 times.... any suggestions or should I return it to the shop?

Thanks!

KI
Offline
kirangohel
Gold
Posted May 15, 2017 at 08:32 GMT
#2206253

Log into product setup and do the firmware update. 

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Avant.png Beovision-Avant.png
Beosound.png Beosound.png
Beosound-Moment.png Beosound-Moment.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beosound-9000.png Beosound-9000.png
Beosound-5.png Beosound-5.png
Beosound-4.png Beosound-4.png
Beosound-2.png Beosound-2.png
Beoremote-One.png Beoremote-One.png
Beoremote-Halo.png Beoremote-Halo.png
Beoplay-A1.png Beoplay-A1.png
Beolab-18.png Beolab-18.png
Beocenter-2.png Beocenter-2.png
KI
Offline
kirangohel
Gold
Posted May 15, 2017 at 08:32 GMT
#2206254

Log into product setup and do the firmware update. 

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Avant.png Beovision-Avant.png
Beosound.png Beosound.png
Beosound-Moment.png Beosound-Moment.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beosound-9000.png Beosound-9000.png
Beosound-5.png Beosound-5.png
Beosound-4.png Beosound-4.png
Beosound-2.png Beosound-2.png
Beoremote-One.png Beoremote-One.png
Beoremote-Halo.png Beoremote-Halo.png
Beoplay-A1.png Beoplay-A1.png
Beolab-18.png Beolab-18.png
Beocenter-2.png Beocenter-2.png
S(
Offline
skafouris80 (archived2)
Bronze
Posted May 15, 2017 at 11:11 GMT
#2206255

Already did the update on initial setup.  Now it says «up to date».

Tried to reset and re install the unit. So far no problem.  Hopefully it has been resolved.

Thanks

 

 

 

KI
Offline
kirangohel
Gold
Posted May 15, 2017 at 11:34 GMT
#2206256

Yes my next option would be to do factory reset.

Should all be okay now...

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Avant.png Beovision-Avant.png
Beosound.png Beosound.png
Beosound-Moment.png Beosound-Moment.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beosound-9000.png Beosound-9000.png
Beosound-5.png Beosound-5.png
Beosound-4.png Beosound-4.png
Beosound-2.png Beosound-2.png
Beoremote-One.png Beoremote-One.png
Beoremote-Halo.png Beoremote-Halo.png
Beoplay-A1.png Beoplay-A1.png
Beolab-18.png Beolab-18.png
Beocenter-2.png Beocenter-2.png
S(
Offline
skafouris80 (archived2)
Bronze
Posted May 15, 2017 at 17:03 GMT
#2206257

Unfortunatelly problem not solved... Any more ideas?

 

Thanks

KI
Offline
kirangohel
Gold
Posted May 15, 2017 at 20:13 GMT
#2206258
This is strange.

Did you do a factory reset earlier?

I use my BeoCone everyday for 2 hours in the morning since December.

Firmware has been updated twice so far.

I can only recommend to contact the dealer...

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Avant.png Beovision-Avant.png
Beosound.png Beosound.png
Beosound-Moment.png Beosound-Moment.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beosound-9000.png Beosound-9000.png
Beosound-5.png Beosound-5.png
Beosound-4.png Beosound-4.png
Beosound-2.png Beosound-2.png
Beoremote-One.png Beoremote-One.png
Beoremote-Halo.png Beoremote-Halo.png
Beoplay-A1.png Beoplay-A1.png
Beolab-18.png Beolab-18.png
Beocenter-2.png Beocenter-2.png
S(
Offline
skafouris80 (archived2)
Bronze
Posted May 16, 2017 at 22:08 GMT
#2206259

Went back to the dealer today and got a replacement. They also found it very strange... said they would look into it, but claimed that it could be my network....

Newone... so far works perfect! 

KI
Offline
kirangohel
Gold
Posted May 18, 2017 at 09:59 GMT
#2206260
Happy for you mate 👍🏻

The BeoCone packs a massive punch 👊🏻

And there's a lot more control on bass and sound (free standing, flat wall, corner) after the firmware updates 👍🏻👍🏻

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Avant.png Beovision-Avant.png
Beosound.png Beosound.png
Beosound-Moment.png Beosound-Moment.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beosound-9000.png Beosound-9000.png
Beosound-5.png Beosound-5.png
Beosound-4.png Beosound-4.png
Beosound-2.png Beosound-2.png
Beoremote-One.png Beoremote-One.png
Beoremote-Halo.png Beoremote-Halo.png
Beoplay-A1.png Beoplay-A1.png
Beolab-18.png Beolab-18.png
Beocenter-2.png Beocenter-2.png
S(
Offline
sfriis (archived2)
Bronze
Posted November 27, 2018 at 08:20 GMT
#2206261

Hi I also have this problem with my beosound 2 and also with my beoplay A6 - music stops and then starts again (as if there is too little buffer). Sometimes the system just stops and it is impossible to start it again.

Very bad

I love the speakers when they work. unfortunately, I get errors 2-4 times a month.

I have state of the art WIFI (unify) with signal good enough for streaming TV (errors is NOT when I watch TV).

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