hotdiver wrote:

My pair of Beolab 1 is now in Hong Kong.

Martin, would B&O release the circuit diagram for the amplifier of Beolab 1 in the near future?  Thanks.

I am not in any way associated with the company, so I can't say.
It would be very nice of them indeed, and it would prove that they care about the people who paid a premium to own their products, but
I seriously doubt it will happen.

Martin

solderon29 wrote:

It's a complex item,and I understand that the amplifier module was made for B&O by an associate company

If that is the case, it may not be in B&O's hands to decide whether they can release the documents or not.

This is not the first and only case. 

From all the newer products aren't diagrams available. Like the BL1, there are documents from any powersupply like the BV7, BL2, DVD1 etc. 

I've already had contact through closest people at B&O. But to no avail. 

People paid a high premium for the elegant design of B&O products which used to last for decades, but they can't be a piece of furniture if they don't work. I won't pay such a high premium again if the product has a service life of only around 10 yrs. B&O are damaging their own reputation.

After I contacted B&O directly, they have decided that they will repair Beolab 1 speakers in-house.  See the reply I received below and take a copy to your dealer to ensure they will organise repair:

Discussion Thread
Response (Birgit Baarstrøm Vestergaard)	11/06/2015 08.31 AM
Dear Mr. Farr,   We have to inform you that we do not send out service manuals for beoLab 1.   However, we are pleased to inform you that it was recently decided that BeoLab 1 speakers can be sent for repair to Bang & Olufsen. We ask you kindly to contact our authorized dealer for more information.   Kind regards, Birgit Baarstrøm Vestergaard (Ms) | Customer Service       Bang & Olufsen A/S | Peter Bangs Vej 15 | DK-7600 Struer | Denmark http://www.bang-olufsen.com/" href="www.bang-olufsen.com">|

Dave, thks a lot for your info.

I've checked with B&O service in Hong Kong & they told me that although they continue to service Beolab 1, the amplifier required to fix my speaker is no longer available.  Beolab 1 can be fixed by B&O if the amplifier is not the cause of problem. There isn't any solution to my Beolab 1 yet.

hotdiver wrote:

Dave, thks a lot for your info.

I've checked with B&O service in Hong Kong & they told me that although they continue to service Beolab 1, the amplifier required to fix my speaker is no longer available.  Beolab 1 can be fixed by B&O if the amplifier is not the cause of problem. There isn't any solution to my Beolab 1 yet.

That's disappointing and not the implication of what they said to me.  In fact, it's worse than useless.  I'll write to them again but don't expect any change.  As mentioned previously, I suspect then that the amp section was from a third party.

Dave.

Dear Dave

Please find below the reponse from B&O customer service on my query.

I wrote to them yesterday and I'll let you know what they say.  A 9 year old amplifier is not 'obsolete'.  I really am losing faith in B&O at the moment.

Dave.

OK, so I wrote to B&O and they have said that they can and will repair Beolab 1's, including the amplifier.  It needs to be sent to Denmark but can be done.  This is the reply from B&O:

Discussion Thread
Response (Birgit Baarstrøm Vestergaard)	16/06/2015 07.14 AM
Dear Mr. Farr,   We are pleased to inform you that your BeoLab 1 speaker can be repaired, including the amplifier. Your speaker will in this case be shipped to Bang & Olufsen, Denmark.   We ask you kindly to contact your authorized dealer for further information and costs.   We hope this has clarified your question.   Kind regards, Birgit Baarstrøm Vestergaard (Ms) | Customer Service       Bang & Olufsen A/S | Peter Bangs Vej 15 | DK-7600 Struer | Denmark http://www.bang-olufsen.com/" href="www.bang-olufsen.com">|