Hi
BeoBud
Sorry my bad I should have updated this thread when I finally got
the problem resolved via B&O Customer Services. Like you I
initially got a response that suggested deleting databases with the
loss of covers in N.Music, however that wasn't the full answer. They
escalated my problem for further review and technical advice which
I'm pleased to say resulted in a resolution after they directed me to
a support document in the following link.
link
In case the link
don’t work the full URL is as follows
link
As I have a CD
Ripper installed I followed the workaround instructions and
successfully rebuilt my N.Radio stations, the messages stopped and I
still had my N.Music covers. Incidentally as you are deleting files
you might want to create a backup copy of the file you are going to
delete just in case you need to revert back to it if things don’t
work as expected.
I did however
encounter a further problem which I reported to the B&O Customer
Services as outlined below.
I can operate the
BeoSound 5 directly using the wheel and pointer to select N.Radio or
N.Music source (note I don’t have any speakers directly connected
to the BeoSound 5 but it does have master link connected to a number
of different rooms with associated link products) and if I then
select N.Radio or N.Music in a link room the source will play.
However the problem I’m getting is if I select N.Radio or N.Music
source in any link room, without first switching the BeoSound 5 out
of standby, the source fails to activate/play. Obviously a puzzle as
this was working correctly before the rebuild and on the face of it
nothing else has changed. Any advice to resolve this further problem
would be much appreciated.
The advice received
was as follows.
This behaviour can
sometimes be caused by the units IP allocation. To stop this the unit
needs to have a static address. You will need a USB keyboard and
mouse which are plugged into the back of the BeoSound 5.
1- Go into the
engineer settings which will allow you to get into Windows XP.
2- Go to network
settings and untick the DHCP box.
3- Input a new IP
address that is outside of the DHCP range. Usually above 250.
If you can log into
your router and set it up for static IPs as well this will also help.
Otherwise, if this is a process that is outside of your technical
comfort you can reach out to a local retailer to ask if they can have
a technician dispatched to assist in person.
This obviously takes
you into areas that are starting to get quite technical and it helps
if you have an understanding of this topic. I followed the gist of
this advice and allocated a static IP address within my DHCP range
and everything is now working as expected.
I hope that helps
anyone else out there with similar problems and if I can help further
please feel free to contact me.
Tony
