I picked up my Beogram from Joe a couple of weeks ago. He demonstrated that the issue I brought it in for was repaired. By the time I got home and checked it, there was another issue that wasn't there before.
There was another Beogram on the counter that I suspect was sent to Tek for repair.
If it wasn't so far away, I would return. I'll probably send it to another shop.
I hope your experience is better.