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ok so my issue now is that when i turn the projector off and then back on again the transmitter 1 isnt reconnecting to the 28's - what a nightmare this product is !
i might try the software update if i can find a thumb drive - again, what a stupid way to update firmware given the thing is a wireless transmitter.
just in case it helps others, i solved the problem by holding the store button for significantly longer than the 1.5 seconds mentioned in the manual (probably more like 5 seconds) and it stored the settings and remembers them on start up.
just in case it helps others, i solved the problem by holding the store button for significantly longer than the 1.5 seconds mentioned in the manual (probably more like 5 seconds) and it stored the settings and remembers them on start up.
Hi everyone, I thought that I would provide an update to my SoundSend experience.
The folks at SoundSend recently released a 1.28 FW update (available here: https://support.wisaassociation.org/hc/en-us/articles/1260804810690-SoundSend-Firmware-Update-Instructions). This is when B&O improvements were introduced, and I can confirm that my experience has been very positive. The dropouts have completely stopped and all speakers perform as expected regardless of the source. However, you MUST be sure that your SoundSend is running 1.28 FW, and you must ensure that your Beolab software is up-to-date (you can update your Beolab software via Transmitter 1 here: https://support.bang-olufsen.com/hc/en-us/articles/360042525372-How-do-I-update-the-software-of-my-Beolab-17-using-Beolab-Transmitter-1-).
I have also confirmed that the WiSA SoundSend team will be introducing a new release (FW 1.39) within the next week or so that makes the B&O speakers behave much better than any release up to FW 1.28.
The FW 1.39 release will feature the following:
1. Start-up delay with PCM stereo is gone
2. Delay with plain old Dolby Digital is gone in some cases
3. Dolby Digital + and higher still have a delay but it has been reduced a little.
4. CD playback is flawless.
5. Support for 4.1.2 and 4.1 speaker configurations.
I am very pleased with my SoundSend now and do not anticipate having to search for another solution. I appreciate the ongoing support from the WiSA team to improve their product and foresee very good things in the future.
Thanks for the update. Pleased to see 4.1 support!
Thanks for the update. Pleased to see 4.1 support!
I am very pleased with my SoundSend now and do not anticipate having to search for another solution
Thanks for the update, very encouraging.
Showstoppers for me are now (1) availability in France (2) automatic switch between HDMI and Optical sources based on signal detection and priority setup (like TR 1 in switch mode)
Location: Brittany - France
My B&O Icons:
Hi,
Nice to see that wisa is still working on soundsend.
Their website is currently a dead end to the firmware update and I'm also dissapointed with the manual or info that's available.
I am particularly interested to know if 4.0 setup is supported as downmixing option.
My setup:
2x Beolab 28 Front
2x Beolab 17 Rear.
The 28's have a sub on each and more than enough bass, so I'm not adding a 19 or anything as extra sub to upgrade to a 4.1
Can the TV (LG G1) do the audio conversion or does anyone know what the audio settings must be in the LG for the soundsend to decode the singal perfectly?
At the moment Axiim Link does support down mixing to 4.0 so maybe that's the better option until they have a clear list of supported up and down mixing.
Thanks for any insight or advice for settings
A similarly disappointing experience for me, this device is incredibly glitchy. I have BL20s, a core and a non-B&O TV. The soundsend is attached via optical to the core and via HDMI to the E-ARC. The soundsend unit is 1m from one BL20 and 3m from the other.
1. It doesn't auto-toggle between inputs - In order to switch between music and TV, you have to go into the soundsend app, wait for your phone to reconnect to the soundsend unit, then select which input you want it to transmit.
2. Loss of fidelity/dropouts - I watched an hour long show streamed over netflix. There were 8 blips in sound continuity, one moment where both BL20s switched off and one moment when one switched off.
3. General glitches - There are sometimes enormous (10s+) lags between starting the TV and the speakers activating and no rhyme or reason why. Sometimes the only way to resolve it is to go into the soundsend app to find it hasn't switched on and you have to reboot it.
I have disconnected the core from the soundsend but it still won't automatically transmit to the BL20s
Avoid this product, i'll be getting a BT1 or hardwiring instead.
I got a soundsend a week ago, and use it with my 7.1 B&O system, incl 5 legacy speakers via receiver 1.
My experience from using a Klipsch Hub for 5 years, say that the software run on the hub AND the speakers/receiver 1’s is critical.
Hence to have a meaningful discussion on connectivity issues, every poster could state software versions used.
With Soundsend software 1.39, and B&O speaker software 1.06 i have zero dropouts to date and the sound is clear and immersive when set-up correct for each source. My B&O software version is probably not the latest, but I have no way of updating it short of dragging the entire system to my local dealer (Again!)
Do anybody know the latest B&O WiSA software version?
Another issue is lack of “wisa soundsend” app in my local Asian Apple (IOS) App store. I was lost, until we got an old android phone to run soundsend app.
I have 2 sources via HDMI ARC: Streaming movies in LG Smart TV App and Roon from a NUC computer (via HDMI cable to TV). I was concerned about using the TV as pre-amp/channel switcher, but the SQ does not seem to suffer compared with my old hub which had multiple inputs.
With this set-up, it is however very cumbersome to switch source, as Soundsend settings need to be switched as well (Music from the NUC sound like mono in “movie setting”). Does anybody have a suggestion on how to do this smoothly?
does anybody know a programmable IOS remote app, which can control Soundsend, LG TV and my NUC? I am not keen on another universal remote, after logitech stopped supporting my 2 year old elite remote.
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