What's this? Potential image issue on my BV10

17 replies
Ferdinand
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Ferdinand
Bronze
Posted July 24, 2011 at 18:39 GMT
#1935359

Hi All,

Since april BV10 I am a happy owner of a BV10. From the very beginning I have noticed that the panel does not handle 'one colour' images very well, meaning the screen being filled with one colour eg. when a commercial ends and on a background colour the company logo appears. Best notible with brighter colours so I am uncertain if this is 'clouding' as that is related to darker pictures. The same is also seen when something is filmed with a big area of one colour background eg. a talkshow program or an emo-tv program with a typical 'in house' interview where 3/4 of the image is the kitchen wall in a person's house.

So far i have calmed myself down with the thought that this is inherent at LCD technology not being at his finest.

It is just today, after working for a long time on my set-up at home (just installed a Mac Mini with great help of Elephant) that I 'dare' to come out. Primarly becase the below image (apple start up screen) looks horrible and is a perfect example of the above issue.

For your understanding, my Mac Mini is brand new and connected via HDMI. Not sure what the output is but I do understand that there is a difference between 720p and 1080p quality. This however seems to be below that.

Any thoughts on what this could be? If different pictures are needed please advise what /when to photograph.

Additonal note to the image: on the top and bottom of the screen, from left to right the white (although it is greyish on the photo) changes / fades from darker to brighter to darker etc. as if there are vertical 'beams'. In my posts to Elephant in another thread I descibe this as if I am watching an image (eg. a wall) being lighted by stage/spot lighting.

 

 

H(
Offline
Hungedu (archived)
Bronze
Posted July 25, 2011 at 01:11 GMT
#1935360

I get those same slightly lighter and darker shadow lines on my MacBook screen when it starts up on solid, lighter colors as well.  It may be an inherent flaw in the edge-lighting technology - although I'm not sure if my MacBook Air's display is edge-lit or back lit. Anybody here know?

E(
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elephant (archived)
Bronze
Posted July 25, 2011 at 05:12 GMT
#1935361

On the original thread DoubleU has made this excellent suggestion:

 

DoubleU wrote:

Ferdinand wrote:

Edit: on the 1st picture, on top of screen the 'white' seems to fade from dark / bright / dark / bright .. seen from left to right

Not good. My guess is there is dust on the layers in your panel. Why don't you generate some solid background colors with your Mini and send those pic's to your dealer.

M(
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muntbeoman (archived)
Bronze
Posted July 26, 2011 at 03:12 GMT
#1935362

I have a similar problem. Mostly visible on a black screen. I guess it is some sort of backlight bleeding problem. Keep us informed about what your dealer says. I don't know what to do right now.

Ferdinand
Offline
Ferdinand
Bronze
Posted July 26, 2011 at 15:41 GMT
#1935363

Pictures are made and I will send these to my dealer to take a look at.

I will update you all once I have more information.

B(
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BeoGreg (archived)
Bronze
Posted July 28, 2011 at 10:14 GMT
#1935364

I unfortunately would say that those marks are "normal" on the BV10, like horrible "clouds" on dark scenes.

I whent throught a TV change, a screen change on the second tv (updated samsung), the installation of an aluminium plate on the back of the screen removed because of severe cracking noises when cooling, several build softwares updates...and they are still there.

May I suggest don't waste your time and try to enjoy your very nice toy just the way it is ?

It's a shame for that amount of money, but at least I tried during more than a year to have a perfect Tv : no results at all !

Next step for me would have been to ask for a refund, but that would have been another battle. Just fed up.

Cheers,

Gregory

 

 

 

M(
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muntbeoman (archived)
Bronze
Posted August 30, 2011 at 06:49 GMT
#1935365

Any news on how the dealer reacted to this issue. I have the same problem and would like to know how others experience the solutions given by their dealer.

Ferdinand
Offline
Ferdinand
Bronze
Posted January 16, 2012 at 15:56 GMT
#1935366

Time sure goes fast. Apologies for late update. Have been very buys with my daughter (6m now) that had a bit of a difficult start. TV was a the bottom of the priority list. Have sent B&O some pictures of the TV and a technician already had a look at it.

This Friday (January, 20) a B&O technician will come from Denmark. According to my dealer he has the fix to the problem.

So I will update you guys later on Friday or weekend.

 

Ferdinand

E(
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elephant (archived)
Bronze
Posted January 17, 2012 at 03:29 GMT
#1935367

Ferdinand wrote:
So I will update you guys later on Friday or weekend.

Thank you.

Ferdinand wrote:
Have been very buys with my daughter (6m now) that had a bit of a difficult start.

Sorry to hear that; we hope she is better now -- we wish her all th ebest.

B(
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bayerische (archived)
Bronze
Posted January 17, 2012 at 03:57 GMT
#1935368

Ferdinand wrote:

Time sure goes fast. Apologies for late update. Have been very buys with my daughter (6m now) that had a bit of a difficult start. TV was a the bottom of the priority list. Have sent B&O some pictures of the TV and a technician already had a look at it.

This Friday (January, 20) a B&O technician will come from Denmark. According to my dealer he has the fix to the problem.

So I will update you guys later on Friday or weekend.

 

Ferdinand

Looking forward to see/hear if he can fix this on site.

 

My BV10 has the exact same fault, from factory new... 

 

I haven't had the lust to get it replaced/serviced, as it would probably mean I would have to be without a TV for weeks.

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