Volume control on Beoremote One stopped working

13 replies
SA
Offline
Saxpy
Bronze
Posted May 28, 2025 at 19:30 GMT
#1644743
Hi,

I have a Stage and Beoremote One and today when I turned on the TV I noticed that the volume keys don't work at all anymore. Neither of them actually which seems a little odd, then again I've never looked inside the on circuit board. Flashbacks from the Beolink 1000 era and the dome sheets... 😨

Through the app, the volume control works fine so it's not the Stage.

Know issue that the volume keys stop working or a potential SW issue?
NQVHNWI
Offline
NQVHNWI
BronzeFounder
Posted May 29, 2025 at 07:41 GMT
#1669927
The keypad is an all-in-one moulded design with the base-layer being a thin rubberised plastic membrane fused to the buttons. This presses a metal foil on the circuit board to activate control.

I can confirm that the keypads do fail when fatigue sets in.  Mine happened on the diamond/centre "go" button.

I suspect that a similar fatigue may have happened to yours? Its a non-repairable part and (was - in January 2025) a GBP180 fix for a new keypad.

 

 
SA
Offline
Saxpy
Bronze
Posted May 29, 2025 at 17:37 GMT
#1669937
Thanks for the info. Mine is about four years old, I would have hope that it would last a little bit longer than that.
Severed_hand_of_skywalker
Offline
Severed_hand_of_skywalker
Bronze
Posted May 29, 2025 at 19:50 GMT
#1669938
unpair the remote and re-add it.

Location: Toronto, Canada

SA
Offline
Saxpy
Bronze
Posted May 30, 2025 at 19:39 GMT
#1669955
SA
Offline
Saxpy
Bronze
Posted June 5, 2025 at 14:18 GMT
#1670050
FYI.

After 4 days it magically started working again...

B&O support says it is a known issue they are working to fix, but that is about as much info I could get out of them.
Tim
Offline
Tim
Bronze
Posted July 20, 2025 at 19:02 GMT
#1670454
I have the exact same problem now. Volume control not working with my BeoSound stage. Happened to start after the software Update of our LG OLED C4 my wife said.

Seems the remote is working with the BeoSound Core so I think it is a B&o or LG software issue
SA
Offline
Saxpy
Bronze
Posted July 20, 2025 at 20:34 GMT
#1670456
I've had it happen once more, but again it magically started working after a day or so.

Unfortunately yesterday my Stage completely died on me. No lights, no reaction, not able to reset, guessing it's something wrong with the PSU, but will probably have to have it shipped off for repair....
Tim
Offline
Tim
Bronze
Posted July 21, 2025 at 08:06 GMT
#1670464
This does not sound very good.

i hope this won’t happen to mine as we stored it for 2 years and just started to use it.
SA
Offline
Saxpy
Bronze
Posted July 21, 2025 at 08:09 GMT
#1670465
Mine is 3,5 years old so is it of warranty unfortunately...
or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.

View Prize Go For Gold