V1 turns off without notice

9 replies
D(
Offline
dinico (archived2)
Bronze
Posted September 6, 2012 at 22:10 GMT
#1976707

Hi to everybody,

I'm new to this forum and want now to pose my first question:

Actually using a new V1 with Apple TV attached to it since 3 weeks. Until now I had rarely this problem but now it starts to get a little bit annoying. My V1 tuns itself off without any kind of warning. In most cases the "turn off" procedure starts just after my remote blocks completely (you can't switch channels, or changing the volume). 

So far I was ver happy with the V1. It's absolutely a great TV. The best I ever had. So going back to my dealer I wanted to ask if somebody had similar experiences and if I should ask for a complete replacement.

Any help is very much appreciated.

H(
Offline
Hubbe (archived2)
Bronze
Posted September 6, 2012 at 22:26 GMT
#1976708

Talk to the dealer and see what they say about it. I don´t have a V1 yet. Will have it delivered any day now. Hopefully another V1 owner will see this thread and report if they have similar problems. Good luck!

Hiort
Offline
Hiort
Gold
Posted September 7, 2012 at 13:56 GMT
#1976709

Strange... I had the same problem with my first BV10 (Mk I). 

  • Suddenly TV does not react to Beo4.
  • The green light on TV lights up
  • After a minute or so the BV10 reboots, and switch on again. Everything is normal again.

My dealer replaced the set (had other problems as well), and now the replacement BV10 (Mk II) have done the same stunt as the old. But only once since the replacement in November last year. 

/C

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png
D(
Offline
dinico (archived2)
Bronze
Posted September 7, 2012 at 14:24 GMT
#1976710

Hi, 

Just talked to my dealer. Apparently this kind of problem is known at B&O in Denmark. Looks like a software issue... let's hope to get a fix for that.

Cheers,

 

D(
Offline
dinico (archived2)
Bronze
Posted September 13, 2012 at 19:30 GMT
#1976711

Hi everybody,

Just found a solution myself 😁

I've turned the WLAN port of my V1 off. Now it works since 3 days without any problem. If I need to download a new firmware I have to manually turn on the WLAN port but that's rarely the case and not a problem. I noticed that I had the problems when using my iPad or using iPhone browsing the web.

Anyway I have reported my workaround to B&O. 

Maybe this is useful for you guy out there!

Cheers,

D(
Offline
dinico (archived2)
Bronze
Posted September 13, 2012 at 19:30 GMT
#1976712

Hi everybody,

Just found a solution myself 😁

I've turned the WLAN port of my V1 off. Now it works since 3 days without any problem. If I need to download a new firmware I have to manually turn on the WLAN port but that's rarely the case and not a problem. I noticed that I had the problems when using my iPad or using iPhone browsing the web.

Anyway I have reported my workaround to B&O. 

Maybe this is useful for you guys out there!

Cheers,

D(
Offline
dinico (archived2)
Bronze
Posted October 28, 2012 at 10:47 GMT
#1976713

Hi everybody,

I've just upgraded my V1 and all problems went away 😁

I can now use my WLAN without problems and do not have to turn off the WLAN on the V1. I can also watch my favorite Apple TV movies in all V1 modes (movie, game, adaptive) without any problems. 

Thank you B&O for this upgrade! 

Cheers,

M(
Offline
Mdjolly1973 (archived2)
Bronze
Posted October 28, 2012 at 11:57 GMT
#1976714
My problem with the V1 is when i turn it on by the remote control it switches on fine showing picture and sound BUT then wont accept any further commands for about 20 seconds after as tho its warming up?!
OP
Offline
Opman
Bronze
Posted October 28, 2012 at 16:27 GMT
#1976715

It is recommended to set the V1 & BeoVision11 to automatically check for software updates when installing the TV.

The other thing to check is the auto stand by function. The default is that after 4 hours of use without a button press on the remote, the TV switches to stand by. You can switch this function off if it affects your viewing habit.

Opman

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