V1 media player bugs

43 replies

Hello all,

Just wanted to share 2 bugs that I recently reported to my dealer and that are related to the V1 media browser. I was wondering if anyone else encountered these?

Problem 1 is an ugly fault related to the media player / usb connection.

Fault occurs:

- When unplugging the USB cable between the V1 and an external hard drive while both are powered on
- When turning of the power source of the connected external hard drive when the USB cable is still connected to the V1
- Exceptionally when browsing the directory structure of a connected hard drive.

Fault description:

the picture turns black, there is a small disruptive sound in the speakers, external speakers turn off, the V1 restarts (green led above blinks, B&O logo appears). However, when the B&O logo disappears, the picture remains black, external speakers remain off. When I select a source the picture appears immediatly (without going through the normal startup sequence) and the external speakers turn on immediatly.

Problem 2 is a fault related to the media player file browser

Fault occurs occasionally while browsing file folders.

Fault description:

Some entries dot not show any filename. These empty entries are selectable. Fault can be resolved by either exiting the current directory and returning back to it OR doing a page down / page up (press right / left arrow).

 

H.

Hi, 

I have not yet had this issue but havent tried it either. I have noticed that you can not change the format when using the media player. It is possible to choose between the three usual modes Auto, Auto width and Source (translated from swedish). But they do not work. Same thing on HDMI I think but not entirely sure.

Alot of avi-files is unplayable, which is wery weird since they work on all my other devices. Very surprised to see that my most expensive tv is the one that CAN NOT play them. 

Michael wrote:

Alot of avi-files is unplayable, which is wery weird since they work on all my other devices. Very surprised to see that my most expensive tv is the one that CAN NOT play them. 

I have not had any file so far that I was unable to play.

Michael wrote:

Alot of avi-files is unplayable, which is wery weird since they work on all my other devices. Very surprised to see that my most expensive tv is the one that CAN NOT play them. 

Maybe those avi-Files use the DivX video codec - from my experience with the V1, DivX doesn't seem to be supported i.e. the license might be missing.

MIK wrote:

Maybe those avi-Files use the DivX video codec - from my experience with the V1, DivX doesn't seem to be supported i.e. the license might be missing.

And how weird is this? Why did they build in a media player that don't work with the most common formats?

It seems to be filled with bugs and missing codecs. How cheap are B&O? I am so close to selling the tv.

Michael wrote:

Why did they build in a media player that don't work with the most common formats?

Before purchasing mine I had a detailed look at the "supported formats" and also went to my dealer twice armed with an USB stick with different files on it. Here's what I found out:

1. DivX doesn't work, which explains why you cannot find it in the formats overview. So I asked my dealer to place an inquiry at B&O support to fix this. No response so far. I completely agree that a TV marketed in such a way should play all common video/audio formats. As for DivX, this is a software issue which can be fixed... if they intend to. Maybe more customers agree and it gets resolved due to the broader feedback they get then.

2. (referring to your other thread) I've also tried a mkv-h264 with DTS 5.1, which actually worked very well, i.e. WITH sound through the V1's inbuilt speakers. That came to me as a big surpurise but... who knows... Due to the lack of B&O speakers I couldn't try out what happens in a 5.1 situation. --> Maybe someone else can elaborate on this?

I cannot comment on the other software issues because I'm using a NAS and an iMac to stream the files to the V1. Never tried an USB disk except at my dealer's.

MIK wrote:

Before purchasing mine I had a detailed look at the "supported formats" and also went to my dealer twice armed with an USB stick with different files on it. Here's what I found out:

1. DivX doesn't work, which explains why you cannot find it in the formats overview. So I asked my dealer to place an inquiry at B&O support to fix this. No response so far. I completely agree that a TV marketed in such a way should play all common video/audio formats. As for DivX, this is a software issue which can be fixed... if they intend to. Maybe more customers agree and it gets resolved due to the broader feedback they get then.

2. (referring to your other thread) I've also tried a mkv-h264 with DTS 5.1, which actually worked very well, i.e. WITH sound through the V1's inbuilt speakers. That came to me as a big surpurise but... who knows... Due to the lack of B&O speakers I couldn't try out what happens in a 5.1 situation. --> Maybe someone else can elaborate on this?

I cannot comment on the other software issues because I'm using a NAS and an iMac to stream the files to the V1. Never tried an USB disk except at my dealer's.

Hi MIK,

I should probably also have done that but I took it for granted that it could play the common formats which is so widespread. I mean I can't recall any unit that can not playback DivX made in the recent years. It is just unbelievable. I will take the TV back if they don't fix it. It is not a media player if it can't play media. Why have a DLNA-feature media player when it is so crippled? 

Unfortunately I think most people don't care enough to complain, ergo: it won't get changed.

Interesting to hear that you had success in playing DTS. From what I understand after googling dts 2.0 is that some units can take the DTS 5.1 and downconvert it into DTS 2.0. So perhaps this is what the V1 does? Makes it to stereo, which is OK for the TV but what if several speakers are connected?

I´ll try and see what happens if I send audio like this over hdmi from a displayport-mac.

 

Too bad the V1 is limited as media player. Also for audio I noticed. No gapless playback, no fastforward and poor interface. But to be honest, I never saw a good embedded video player in any brand TV. Just don’t use it..  

Using a dedicated video player, like a Dune or TVIX will make you a lot happier. Or if possible, why don’t you install Plex on your Mac. Besides that these players will play any format, they will give you more features, like a synopsis of the movie, a resume function, a marker if you saw the movie. Especially usefull if you follow tv-series. And so on. You’ll never go back to the V1’s media player.

It doesn't even play subtitles... I am

so tires of this crappy implementation. Tried srt and sub but no luck. Same name as the video file. Not even possible to choose a subtitle. What did they think?

And just a stupid cd-cover in the very weirdly laid out GUI. Not at all acceptable..

Michael wrote:
It doesn't even play subtitles... I am so tires of this crappy implementation. Tried srt and sub but no luck. Same name as the video file. Not even possible to choose a subtitle. What did they think?

And just a stupid cd-cover in the very weirdly laid out GUI. Not at all acceptable..

Michael I am so sorry and feel quite sad that after all your initial enthusiasms that the V1's implementation is now disappointing you.

I can vouch for the usefulness of PLEX and suggest you use that while waiting for B&O to improve the media player support.

I have never liked the directory/filename support that one gets from DLNA media players - I much prefer the intelligent internet connected interfaces of PLEX et cetera.

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