Disgusting response as reported by the franchised dealer - unbelivable in fact.

Long handled allen key, release the two hex screws at the back of the stand mounting.  Release all cables including motorised stand cable.  Two people need to support the screen at either end, under the metal and not the glass, lift out and then up.

BV7-40's will travel fine on their backs on a polystyrene raft so long as they are secured and then covered - no need to break down the stand.

Get a new Dealer - charge for the packing?  You've paid for it!  Straight on the phone to B&O to complain.

KingOfSnake wrote:

charge for the packing?  You've paid for it!

... yes, the packing belongs to you!
BUT: If you want to keep it - you'll have to store it yourself!

Every dealer will be happy if customers keep the packing
material and he has not to care about and pay for waste disposal!

If you don't want to keep it - you'll have to pay for new packing
- there is nothing wrong in it

" If you don't want to keep it - you'll have to pay for new packing - there is nothing wrong in it "

I don't see it that way, at the cost of the B&O products, I expect this as a goodwill or service from your dealer.

Mine told me a BL8000 packaging is 20 Euros but in the same sentence he said that they don't charge it.

Its nice to have, they don't need to do it like that but somewhere I expect that from a good dealer and reward such small things with

new orders ... simple as that

Regards

Stephan

I'm not sure if we are allowed to name dealers on here so I won't.  My dealer has always removed the packaging, however, he always makes it available whenever I need it, at no charge.  I have moved approximately 6 times in the last 7 years or so.  Sometimes the equipment is stored in warehouse facilities until my accomadation is avaible and my dealer never bats an eyelid at the items being away for months at a time before he receives the boxes back.

I totally recomend their help with everything they have done; be it requests for boxes, help on self set up, help on choices when buying new equipment, etc.  They've made my B&O experience a doddle. 

Good luck on the move, it isn't that hard to dismantle once you look at it logically and follow the instructions detailed above.  Just don't try to lift it on your own.  I did, as I was impatient waiting for a friend to come to assist me.  Luckily, I managed to hook the 40" screen on to the stand the first attempt.  Don't know how I would have managed if I hadn't as I was at the point of no return due to the weight and bulk.  I could hardly move and probably would have trapped my fingers attempting to put it down. or worse still, dopped & damaged the screen.  

Live & learn lol