Off-topic: What issues do you have with your BEO5?
We think a brat belonging to one of our visitors dropped it. There's a tiny dink in the metal surrounding the buttons but the main issue is the volume control which I suspect took the brunt of the blow and is now very stiff. Initially it was so bad that you had to press down so hard with two fingers to turn it that it pressed the buttons underneath at the same time!
Our local B&O dealer had a go at taking it apart and re-setting the buttons and it is better than it was but still needs two fingers to turn it, rather than a simple sweep of the thumb, like it's supposed to. All I want to know is how much a complete new keypad would be for me to fit myself (I missed one on eBay for £35 which was annoying!) or even a price to have the keypad replaced, but no-one seems interested.
Frankly, the whole software reconfiguration thing is a pain in the neck and it's effectively just an on/off switch and volume control for our (old) Avant now. It was perfect when we had the BV7 and could use it to its full capabilities but the Avant doesn't support our new Set Top Box and when I asked the dealer to put it back to Avant configuration when the BV7 went, they didn't add all the buttons I wanted so I just ended up buying another Beo4 instead.
It's a lovely item but I'm not sure it was B&O's finest moment. The fact that the Beo6 is now discontinued says it all really, plus I noticed that I NEVER saw one being used in any B&O shop - they always stuck with the Beo4! As said to the dealer when we went to see the new Avant - I'm not buying a BeoRemote One until I see YOU using one daily!