Theatre failure. Help needed.

9 replies
YannChris
Offline
YannChris
GoldFounder
Posted October 22, 2026 at 20:41 GMT
#1645888
Hello Beoworlders,

While looking at the TV, my Beovision Theatre suddently turned off making a huge crack sound.

I power-cycled the set but nothing happens. No light on the control panel and the Theatre appears as offline in the B&O app.

The LG TV works with the LG remote, but does not react to the BR1.

Is there somewhere a switch to reset the Theatre?

Thanks by advance,

Yann.

 

Location: Brittany, France

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beosound-Theatre-.png Beosound-Theatre-.png
Beoremote-One.png Beoremote-One.png
Beoremote-Halo.png Beoremote-Halo.png
Beoplay-P2.png Beoplay-P2.png
Beoplay-H95.png Beoplay-H95.png
Beoplay-Form-2i.png Beoplay-Form-2i.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beolab-50.png Beolab-50.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
Beocenter-2.png Beocenter-2.png
Infected at the age of 13 by a BG 4000 in Dad's Hifi shop.
multicare
Offline
multicare
GoldModerator
Posted October 22, 2026 at 20:59 GMT
#1674395
Sounds like you have a power supply failure

 

Location: Leeds, West Yorkshire

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-Theatre-.png Beosound-Theatre-.png
Beosound-9000.png Beosound-9000.png
Beoremote-One.png Beoremote-One.png
Beolit.png Beolit.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
Bang & Olufsen classic service centre.
Repairs and refurbishment to both old and new.
pl212
Offline
pl212
SilverFounder
Posted October 22, 2026 at 21:00 GMT
Edited October 22, 2026 at 21:01 GMT
#1674396
 

Location: Silicon Valley

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beosound.png Beosound.png
Beosound-9000.png Beosound-9000.png
Beoplay-H95.png Beoplay-H95.png
Beoplay-Earset.png Beoplay-Earset.png
YannChris
Offline
YannChris
GoldFounder
Posted October 23, 2026 at 06:25 GMT
Edited October 23, 2026 at 06:38 GMT
#1674399
Hello,

That’s what I think.
The problem is that my dealer closed one year ago, I’m 300 miles from the closest one and I doubt that a tech would come to my home to repair the set.
Is there an easy way to remove the screen (or ideally the soundbar) from the soundbar/stand/screen assembly?

Kind regards,
Yann

Location: Brittany, France

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beosound-Theatre-.png Beosound-Theatre-.png
Beoremote-One.png Beoremote-One.png
Beoremote-Halo.png Beoremote-Halo.png
Beoplay-P2.png Beoplay-P2.png
Beoplay-H95.png Beoplay-H95.png
Beoplay-Form-2i.png Beoplay-Form-2i.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beolab-50.png Beolab-50.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
Beocenter-2.png Beocenter-2.png
Infected at the age of 13 by a BG 4000 in Dad's Hifi shop.
BE
Offline
beouser19
Gold
Posted October 24, 2026 at 12:19 GMT
#1674406
Hi

contact a dealer (its possible that you have a authorized technican in your area even if the dealer have closed)
multicare
Offline
multicare
GoldModerator
Posted October 24, 2026 at 23:07 GMT
#1674408
I reached out to product support, hopefully they will let me know the local repair technician for you.

Location: Leeds, West Yorkshire

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-Theatre-.png Beosound-Theatre-.png
Beosound-9000.png Beosound-9000.png
Beoremote-One.png Beoremote-One.png
Beolit.png Beolit.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
Bang & Olufsen classic service centre.
Repairs and refurbishment to both old and new.
YannChris
Offline
YannChris
GoldFounder
Posted October 25, 2026 at 17:50 GMT
#1674412
Thank you to help me.

I did the same through the customer assistance.

A tech from B&O called me, the issue is in the pipeline.

I'll keep you posted.

Kind regards,

Yann.

 

Location: Brittany, France

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beosound-Theatre-.png Beosound-Theatre-.png
Beoremote-One.png Beoremote-One.png
Beoremote-Halo.png Beoremote-Halo.png
Beoplay-P2.png Beoplay-P2.png
Beoplay-H95.png Beoplay-H95.png
Beoplay-Form-2i.png Beoplay-Form-2i.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beolab-50.png Beolab-50.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
Beocenter-2.png Beocenter-2.png
Infected at the age of 13 by a BG 4000 in Dad's Hifi shop.
OL
Offline
oli
Bronze
Posted October 26, 2026 at 08:58 GMT
Edited October 26, 2026 at 08:58 GMT
#1674417
YannChris
Offline
YannChris
GoldFounder
Posted October 27, 2026 at 15:49 GMT
#1674428
Thanks Oli.

Location: Brittany, France

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beosound-Theatre-.png Beosound-Theatre-.png
Beoremote-One.png Beoremote-One.png
Beoremote-Halo.png Beoremote-Halo.png
Beoplay-P2.png Beoplay-P2.png
Beoplay-H95.png Beoplay-H95.png
Beoplay-Form-2i.png Beoplay-Form-2i.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beolab-50.png Beolab-50.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
Beocenter-2.png Beocenter-2.png
Infected at the age of 13 by a BG 4000 in Dad's Hifi shop.
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