Do you have access to the user manual?

Roger

Yes, I have the manual, but I don't think it helps. I've had the Serene since new in 2006 and for years was able to pick up email on it, in an emergency.  I've noticed recently it no longer works and I suspect it's more likely that T-mobile's access settings have changed? So was hoping someone could help out with what needs to go where.

If I call T-mobile, they ask what phone it is and then they just say "It's a *what* now?"!!

Errrrrr...just tell them it's a Samsung 😜

HA HA HA HA HA HA HA HA HA !!!  Hilarious. Don't give up your day job, though, eh!

(In any case, the Samsung branded version SGH-E910 isn't known to T-mobile either).

Seriously though, is anyone still using their Serene? And are you able to pick up emails on it?

Greg wrote:

HA HA HA HA HA HA HA HA HA !!!  Hilarious. Don't give up your day job, though, eh!

For sure i won't. Saw what happened to you that you did....

Greg wrote:

is anyone still using their Serene? And are you able to pick up emails on it?

Just gave up on mine after an erratic motor hinge failure. Mine was on Virgin, but I never got the email or browser settings to work correctly........ it was endlessly trying to connect but not succeeding. (But it did succeed in picking-up corresponding charges that were outside my network package!)

I got a free Blackberry as part of a Virgin deal and the Serene has become a display only item ever since!

Graham

PS. Good advice above about telling networks/ dealers that it's a Samsung. There also used to be a better Samsung manual online for this phone than the one from B&O.

vikinger wrote:

PS. Good advice above about telling networks/ dealers that it's a Samsung. There also used to be a better Samsung manual online for this phone than the one from B&O.

Thanks Graham, that is what i did tell from my own experience. He thought i was just pricking him....I am not sure if he ever had a day job...🤔

Now come on, no need to be unpleasant.  I thought you were one of the many on here that beats up on the Serene for not being "proper" B&O - which I guess it isn't, but it's far from the only B&O-badged product in that category!!!  Just thought you were trying to be funny, no offence intended. The "don't give up your day job" phrase is an English colloquialism, meaning that if you were thinking of becoming a comedian, you should instead stick to what you're doing right now!

As it happens, I don't exactly have a day job right now due to very poor health for some years.

Also, I have already been down the Samsung route but they have no knowledge of the SGH-E910 either, so that was no help. The Samsung manual I found for this model was I'm sure almost identical to the B&O version. In any case, it's not something the manual will solve - I already had the phone set up, per the manual and T-mobile's original info, since 2006 happily able to receive emails. But this function no longer works - it times out.  

I was hoping someone might have had a similar experience and know a solution, but apparently not.  I'm sorry to bother everyone and apologies for troubling the forum. What an unfriendly place it's become, btw. Didn't used to be like this :-(

Greg,

Firmware downloads and manuals are