Serene - DECT communication

19 replies
S(
Offline
s0235400 (archived)
Bronze
Posted July 19, 2008 at 17:24 GMT
#1849323

Hi everybody,

Hope everyone has a good weekend.

I'm one of those unfortunate people who bought Serene from Samsung (desktop charger without DECT module).

Today I've got new desctop charger (Part No 8080013) from my local B&O shop.

As far as I know I should get an additional menu on Serene for registration to my Beoline base (p.n. 1113068) when I connect Serene to that new desctop charger - I haven't got. There is nothing about it in desctop charger manual.

 Could anyone suggest what might be wrong?

Thanks a lot,
Sasha

Peter
Offline
Peter
Gold
Posted July 19, 2008 at 18:07 GMT
#1849324
I guess you need a software update.

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beovision-11.png Beovision-11.png
Beotime.png Beotime.png
Beosound-Stage.png Beosound-Stage.png
Beosound-Moment.png Beosound-Moment.png
Beosound-5.png Beosound-5.png
Beosound-2.png Beosound-2.png
Beoremote-One.png Beoremote-One.png
Beoplay-Portal.png Beoplay-Portal.png
Beoplay-Earset.png Beoplay-Earset.png
Beomaster.png Beomaster.png
Beolit.png Beolit.png
Beogram-400x.png Beogram-400x.png
Beocenter-2.png Beocenter-2.png
J(
Offline
jandyt (archived)
Bronze
Posted July 19, 2008 at 18:41 GMT
#1849325

When it is on it's dock, press

OK
Settings

Does option number 9 say "Docking Station"?

Just out of curiosity, Does it say Bang and Olufsen on the hinge, or just Samsung?

S(
Offline
s0235400 (archived)
Bronze
Posted July 20, 2008 at 04:26 GMT
#1849326

No, there is no option "Docking Station" in Settings when Serene is on the new dock.

Serene has both Bang and Olufsen and Samsung on the hinge.

According to FAQ about Serene on the main B&O website there is no difference in Serene sold by B&O and Samsung.
The difference in only in desktop charger.

Regards,
Sasha

J(
Offline
jandyt (archived)
Bronze
Posted July 20, 2008 at 04:30 GMT
#1849327

In which case, I would follow Peter's recommendation and take both your Serene and your new docking station into your dealer for a SW update.
Please keep us informed.

Andy T.

J(
Offline
jvdb107 (archived)
Bronze
Posted July 20, 2008 at 06:48 GMT
#1849328

Yesterday I was working at my local B&O shop and our boss told me that if you buy a Serene from Samsung B&O does not condsider it to be a Serene at all.

 Plus they will charge you (in Belgium) 25 euros 

S(
Offline
s0235400 (archived)
Bronze
Posted July 20, 2008 at 08:42 GMT
#1849329

OK guys, thank a lot for an advise.

I'll ask my local dealer for Serene software update and keep you informed.

Regards,
Sasha

S(
Offline
s0235400 (archived)
Bronze
Posted July 23, 2008 at 06:08 GMT
#1849330

I've asked my local B&O dealer about SW update for my Serene (bought from Samsung) and he told me that it is not upgradeable by B&O at all.

Is it correct? If yes - Is it due to a technical reasons (connectors, protocols, drivers incompatibility)?
Or is it just a administrative barrier to separate responsibility between 2 sell chains?

To be honest I don't believe that there are 2 different SW upgrade procedures for Serenes.
I'm a programmer for 28 years and I can't find a reason for developers to implement 2 different incompatible SW for the same product.

BTW, does anybody know how to check SW version on Serene?

Best regards,
Sasha

Q(
Offline
Quim43 (archived)
Bronze
Posted July 23, 2008 at 06:29 GMT
#1849331

To see the software, press *#1234#

To see the firmware, press *#1111#

Maybe is on contrary, i am not sure.

S(
Offline
s0235400 (archived)
Bronze
Posted July 23, 2008 at 17:15 GMT
#1849332

Thank you Quim,

My Serene returns:

*#1234# - E910XXEL3

*#1111# - F-REV1.0C

What about your Serene?

Regards,
Sasha

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