I'm rather late to the S3 party, having only bought a pair this week. Before setting them up I updated the software. 

Holy crap - they are phenomenal for the price I paid. £250. For a Pair. 

I paired them through the Beoplay app with absolutely no problems and I have had any connection or drop out issues at all. 

I'm very, very happy with them. 

Has anyone had trouble updating the S3s via the beoplay updater (i'm using it on a Mac, FWIW)? I'm banging my head against the wall trying to get these things to be recognized by the software. I followed the instructions in the video and after powering down (really just standby i guess), plugging in the USB, and holding all 3 buttons down, only once in a while do I get a red flash of the LED. Even when I do get the flash, the software never starts the update automatically. I should add: this is the same issue on the 2 speakers I have. 

I used the software earlier this week to update my h7s with no problem...reinstalling it doesn't help. 

Since I didn't buy directly from the the beoplay website, I can't use their support either. This is so frustrating. hopefully I can just send them back if I can't resolve this. 

So to those who have successfully updated their software, how did you do it? 

Robbub, I have the same exact issue. I have tried updating using both a Mac and Windows without success. 

The speaker is turned off, and when I press all three buttons the LED first turns white, then flashes red one time and then goes back to solid white. The software doesn't recognize the speaker during this procedure and the update doesn't start. I also have two speakers and I have tried it on both without any luck.

Am I doing something wrong? 

Did you guys get the software update to work via the Mac at all? I follow the instructions, the red light appears and then the speaker just turns off! I have to reconnect the power cable for it to function again.

No luck yet, but I started reading more about updating beoplay products over lunch. When I get home this evening, i'm going to give this a try: 

I was able to successfully update both my S3s to software 9.3.5. All I did was use a different USB cable, so am quite confused. I didn't have to hold all 3 buttons down like the instructions implied - just turning the speaker off was enough to kick-start the update process. 

However, the whole reason I wanted to update them was to use the equaliser via the Beoplay app, but the app can't find either speaker!

are you using android or ios? I have android 4.4 and it doesnt work with that, only from versioon 5.0...

are you using android or ios? I have android 4.4 and it doesnt work with that, only from versioon 5.0...

I'm using Android 6.0, on a Nexus 5X. No joy at all!

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