Re: LEE or someone could you help me????

Hi Mr Anders(son)

I will try and help you. Bear with me...

V 

In answer to the original email about getting an email notification saying you had upgraded rather than renewed:

This was an error which has now been rectified.

Regards not receiving your email reminders:

I have checked all of the membership email reminders and it would seem they have all been sent out four weeks prior to membership lapsing. The system keeps a log. There are a number of reasons that the members may not have received them:

•    Spam filtering via email software or ISP's
•    The members email address has changed and the system has not been updated

A possible solution would be to have a reminder notification when the member logs into the system.

I hope this helps... 

Hi Mr Andersson

I have removed the illegal characters from your username and you now have a username "mr_anders_son".

If you try to upgrade your account it should go through ok and your founder membership will be reinstated. All of your previous posts and all of your preferences will be kept the same.

I must apologise for inconvenience these problems have caused. When the site was originally launched we noticed there were some problems with certain characters within usernames (punctuation and spaces) and thus we made these illegal. Your username was regsitered prior to this change and thus has not allowed you to renew.

Again I apologise for the inconvenience.

Best wishes

Van 

Van

Many thanks for dealing with my querry,and thank you and everyonr for a great site

malcolm

Well got my reminder as described and I also got told that I had upgraded to gold though I already was gold.

Technology eh! Brilliant when it works absolute horror when it doesn't. 

What about for those of us who got a reminder 4 months before the expiration rather than 4 weeks?  I'm hoping I'll still get a 4 week reminder, because I have to admit, the 4 month one isn't entirely helpful lol.

Austin 

Hi Austin

Four months prior? I have just checked the system and Austin you joined on 16 Apr 2007 - the system says you were sent a reminder on 17/03/2008 20:00:20

Was it you that was sent a reminder four months prior? Or someone else?

Best wishes

Van 

I have renewed after finding the email.  Thanks JK for mentioning the renewal may have been filtered as spam. 

Please bear with me whilst I try and work this out.

If you look in your membership area (click on your name in the top right) or if I click on your name you will notice it says you joined on 16 Apr. It also says that you joined on 16 Apr 2007 in our database records. I have checked back on your posts too and you posted here on 18th April 2007 (