Reliability Issues

15 replies

Surprised you never encountered any problems with the Serene! The hinges were constantly breaking on mine. I also have constant A1 dropout problems (there’s a current thread about this), the A9 keyring Was always problematic and pretty much useless and BeoCom 6000 problems, the base especially.

I had the BV7-40 Mark III television which was faultless but then I only had it for about a year before changing to a BV9. It’s difficult to know how well products are tested I suppose and then of course the question around how reliable can we expect technology to be and what is a reasonable expectation?

Generally I have been lucky I think as I’ve had different products from B&O over the years, most of which are pretty solid. 

The Beonic Man wrote:

Surprised you never encountered any problems with the Serene! The hinges were constantly breaking on mine... the A9 keyring Was always problematic and pretty much useless

Very simple answer: I only used them for a short period of time 😕

I am very surprised to read such bad experiences. I started using B&O with a Beomaster  901, Beogram CDX, and Beovision LX2500. And I owned a LOT of products while keeping them for a very long time. For example all the  LX and MX TVs I got didn't had a single issue before 15 years of use, and fixing them was quite cheap.  For loudspeakers,  it is the same, never ever got  a single issue from Beovox CX50 to Beolab 5, I still own a lot of them, I got almost all the range B&O made  expected the Penta,  that I bought used or new, I got  several beosound/beosystem that I kept 10 years or more in intensive use, without a single issue. 

My beomaster 4500 and 6500, like my beovision 7 are still working like a charm since day 1.

The only  products I avoided were the ones with a lot of embedded software, in which B&O is really not good, meaning all  the recent Beovision starting from BV14 and the newer series (Avant, Eclipse, ...). Even for the Beoplay range, no issue at all on my side. 

 

While talking of the Keyring A9, I bought one new in 2001, the day it was available. I still use it today like it was at day 1, without a single issue using it all days to switch everything off when I am leaving home, and  my keys and the A9 did fall down a number of times I can't remember. Just changing the battery, cleaning it up  from time to time, and that's it. the A9 is now showing a silk aluminium instead of the initial glossy one, but  working like at day 1. Same for my Earphone A8 bought in 2001, working like a charm plugged to my laptop and I spend all my e-meetings all the day long with them. I don't know a single trademark that produced an in-ear headset that had been able to last 20 years without breaking the plug or the cable at least.

Griebel wrote:

B&O products that never had an issue:

BeoCenter 6-23

BV7-55

Horizon-40

Horizon-48

HDR2

Beo4 remote (5+)

BeoLab 2000

BeoLab 3500 (2)

BeoLab 4000 (3 pairs)

BeoLab 6000 (1 pair)

BeoLab 2

BeoLab 18

BeoSound 5

BeoLink Active

MLGW

ML/NL Converter

BLI

Earset 1

BeoPlay A1

BeoPlay E8 Sport

Beoplay H8i

BeoCom 6000 (3)

Serenata

Serene

A9 Keyring

Need to edit my post. One BeoLab 4000 is dead today.... 😭

Unprofessional software developers, and their failure to do regression testing, have made my BeoSound 1 **less** reliable than it was 6 months ago.

Additionally, developers' failure to provide for firmware version selection (i.e. "revert" or "downgrade") and management's determination to eliminate existing features makes me afraid to ever again load new firmware.  Thus the device is rendered *permanently* damaged, merely by the remote action of human brains.

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