Question edited for typos as can not use edit function  on my Apple computer.

My new Essence MK II arrived today. I will be connecting it to the Aux In on my Beosound 5 but do not yet have the Behringer device to do so. 

However, I did plug the Essence in and go through the setup  process and all seemed to work. I could select music on the BeoMusic App from my Beomaster 5, although could not hear it as nothing was connected to the Essence.

I then went to my Beoplay V1 and tried to connect the Essence to it. All worked perfectly. V1 shows up in BeoMusic app. I could play music from the BeoMaster 5 to through the Essence to the V1. App would turn the V1 on and off. 

Now for the problem...all of a sudden I can not select any music and get it to play. The music shows up in BeoMusic app, but is dimmed out and I can not select any of it. I can go through all of the menus, album, artist etc but when I get to the final selection, all music is grayed out and non responsive.

Any thoughts? Help? Suggestions?

Beotool app shows both Essence and V1 properly connected. I can still access music from the BeoMaster 5 on the V1 directly, without using the BeoMusic app and the Essence so the Beomaster 5 seems to still be connected to the network properly.

Thanks!

Hi Razlaw,

is this issue you have only with the music hosted on your BeoMaster 5?
For example, can you play TuneIn radio, from the BeoMusic App to the Essence/V1, without any problem?

Br,
petros

I don't have a tune in account so have not tried that. I just discovered I can still play the last album playing before the problem occurred. 

Also, the Beomusic app is picking up an old ios library that I never use. That is not grayed out, but I still can not get it to play.

I dont think Airplay and Spotify are actually usuable in this setup (http://bogo.custhelp.com/app/answers/detail/a_id/13858/~/how-do-i-set-up-beosound-essence-to-be-integrated-with-my-television%3F).

But, back to the issue with the grayed out content on the BeoMusic app, it is a known issue of the App. There should be an app fix coming out next week.

Btw, give one more try also with TuneIn. Creating a TuneIn account is free: http://www.tunein.com and does not require any subscription

Nothing works. All music shows up but can not select it. Have reinstalled apps. Reset Essence 

First time I set up all worked perfectly....then stopped and no ability to get to work again. I guess I will return it and stay in my MasterLink world where things work.

You mean you also tried TuneIn and that did not work either?

I did not try Tune In. When i tried to sign up it wanted to charge me. So i went back and had another try at getting the Essence to work. And I did get it to work and I think I found the problem. Now I need a solution to keep it working.

When I set up the Essence in the main living area of my house, it works fine. However, I want to mount it in my basement next to the Beomaster 5 and also where a router is located. It seems as if when I place it close to the Beomaster 5 and the router, is when the problem starts. I thought perhaps it was too close to the router and that was affecting it so I tried connecting it with an ethernet cable. Still had the problem. Brought it back up to the main living area and got it working again.

I can't imaging being close to the Beomaster 5 would cause a problem? But maybe being close to the router?

Don't want to hi-jack this thread, but glad to see an Essence MK2 user. Can you confirm that Apple Lossless is now supported? Can the Beousic app see the itunes library including itunes playlists?

Hi Raz,

I am a similar problem with my Essence Mk2. The songs form my NAS was grey out whenever I restart it. I have read on various threads that you have to either switch on Deezer or Tunein to get it white. But what I found that works for me was that I have to toggle between the 2 services and the Essence will be able to access the songs after that. I have an A6 as well, same issue same solution.

Wee